As we have made mention on previous threads due to the Corona pandemic we have been unable to keep up with the emails and phone messages in both the US and Canada.
We have been further hit by the current atrocities in the US and we are overwhelmed with foot traffic and online orders. There is no possible way to answer every phone call, message or email while maintaining any sort of sanity or for that matter trying to stay on top of the tasks at hand, which is processing everyone's orders and getting them loaded on the truck.
Our US staff are working 10 to 12 hours a day trying to get caught up, processing and shipping orders. We only have the ability to reach out to you if there is a problem with your order, otherwise all is good and we are on top of it.
We are behind and we understand that, multiple emails and messages will not speed up the process.
Nasty emails and rude voice mails are just deleted. Please understand we are doing the best we can in an impossible situation.
Your order will be coming to Canada, if you are having a hard time with our lack of communication please refrain from ordering until such time as we can get caught up, otherwise just know we will always pull through.
To expand further, we can not just hire people to address the phones and emails, without knowledge of the Canadian Firearms Program the information you would receive may not be accurate. Please also understand we answer the oldest emails first, if you reply to our email your reply goes to the top of the pile and with no end in sight it will take some time for us to get back to you.
Currently we are over 3000 emails behind.
If you find a product on the site then we have it in stock, for how long I am not sure. If the site lets you order it you are good to go. Replacing inventory at this time is virtually impossible, there is nothing to replace it with. That being said Canada will feel the effects and shortages over the coming weeks/months.
GST and shipping links are not processed everyday, that does not mean we are not working on your order or your mags are not pinned. Please also understand there is no possible way to combine any orders.
Please ensure you order the right items and read the store polices regarding cancellations and current delays. Please check this link for updates, https://www.irunguns.ca/news_and_event.php
We are also trying and keep CGN up to date.
IRUNGUNS is running back to back exports so we can get caught up, it will happen but it will take some time.
The Canadian office is also behind, they are working diligently and finishing off the export as well as processing all the Canadian orders that are coming in. Please also check your spam folder and add IRUNGUNS to your safe sender list. This will ensure you get all correspondence.
Enjoy the week ahead.
The IRUNGUNS Team
We have been further hit by the current atrocities in the US and we are overwhelmed with foot traffic and online orders. There is no possible way to answer every phone call, message or email while maintaining any sort of sanity or for that matter trying to stay on top of the tasks at hand, which is processing everyone's orders and getting them loaded on the truck.
Our US staff are working 10 to 12 hours a day trying to get caught up, processing and shipping orders. We only have the ability to reach out to you if there is a problem with your order, otherwise all is good and we are on top of it.
We are behind and we understand that, multiple emails and messages will not speed up the process.
Nasty emails and rude voice mails are just deleted. Please understand we are doing the best we can in an impossible situation.
Your order will be coming to Canada, if you are having a hard time with our lack of communication please refrain from ordering until such time as we can get caught up, otherwise just know we will always pull through.
To expand further, we can not just hire people to address the phones and emails, without knowledge of the Canadian Firearms Program the information you would receive may not be accurate. Please also understand we answer the oldest emails first, if you reply to our email your reply goes to the top of the pile and with no end in sight it will take some time for us to get back to you.
Currently we are over 3000 emails behind.
If you find a product on the site then we have it in stock, for how long I am not sure. If the site lets you order it you are good to go. Replacing inventory at this time is virtually impossible, there is nothing to replace it with. That being said Canada will feel the effects and shortages over the coming weeks/months.
GST and shipping links are not processed everyday, that does not mean we are not working on your order or your mags are not pinned. Please also understand there is no possible way to combine any orders.
Please ensure you order the right items and read the store polices regarding cancellations and current delays. Please check this link for updates, https://www.irunguns.ca/news_and_event.php
We are also trying and keep CGN up to date.
IRUNGUNS is running back to back exports so we can get caught up, it will happen but it will take some time.
The Canadian office is also behind, they are working diligently and finishing off the export as well as processing all the Canadian orders that are coming in. Please also check your spam folder and add IRUNGUNS to your safe sender list. This will ensure you get all correspondence.
Enjoy the week ahead.
The IRUNGUNS Team
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