Is Canpar that bad everywhere?

A-V

A-V

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Location
The Fjord
Hello,

I purchased a rifle at elwood epps online and they shipped it to me using canpar as a carrier.

It seems that the depot in my area does not:

-Have a scanner to update the tracking number
-Receive calls nor answers messages
-Have anyone at the depot if you just want to wind up and pick-up your order
-Deliver nor give notice/pick-up labels

I'm clueless, can't think of anything but canpar being the most useless and lame parcel carrier.

Is it like that only for the kitimat/terrace - BC area?
 
They seem to have independant contractors working out of their homes, in smaller centers.
When I called their "office" where I live, I asked the young person who answered the phone, "Is this Canpar?"
She replied, "Just a minute....Mom?", then I got to speak to the representative.
Very good sevice in my area, though. Fast and very helpfull.
 
Yes, Canpar only has real depot in larger cities, otherwise they are a person in a van working from home, usually delivering for more than one company.
 
Ah, right then.

I really never heard from them at all and was wondering if it was a common thing.

Asking around I've learned that it's a women that "delivers" for my area on Tuesdays and Thursdays though that doesn't seem to be the case for me.

I've called them and they told me I would be called back by one of their manager pretty soon, within the next one or two days. That's why I asked, having waited over two weeks already my patience is starting to reach very low levels with them.
 
Yikes! LOL

I can see it now:

Thank you for calling the Canadian Firearms Centre. Bienvenue Chez le centre des armes au feu Canada. For service in English, press 1.

(beep)
.
.
.
Hello?

Hello, I'd like to check on a transfer.

Just a sec - MOM!!!! It's for you!!!

LOL
 
I have encounter situations where the carrier serves a large area, and if they are not enough packages to justify the gas cost, they wait until there is. Seems to happen on Northern Vancouver island.
 
Canpar in my area, southern NB, is excellent as far as scanning and updating the website, but that is about it. It is a sub contractor who does the deliveries for canpar, when i call canpar to see where i can pick it up they give me a phone number from the canpar website that just leads me back to canpar head office, where no one has any clue who actually delivers in my area.
I have found though that the delivery guy who delivers to my area is VERY consistent. If he scans the parcel out between 8-9 pm he will be at my door between 10:30-11:15, every time, without fail.
 
I feel like somebody else received my order now...
If at least they received calls I would go right now to pick it up.
This is horrible customer service, wow.
 
Well its better than coming home and finding your new m305 left on your door step ...the next day there was a case of ammo ....a month later and the second of my 305s showed up ..I was home and asked why they cold drop off like that and asked if he knew what he was delivering ...he did not know or care ...he gets paid by the delivery no more
 
It took over a week to travel 600km by truck then they forgot to deliver and sent it to the next town and had to wait for a truck to bring it back, tracking is usless as it is about four days out of date. They are so bad that they make canada post look like the modle of efficency lol.
 
I have ammo coming to me from Canada Ammo via Canpar, missed todays delivery and a signature is required so they didn't leave it at the house.
Notice on the door informs me the parcel will go back to the vendor if I miss 2nd delivery, but you can sign that notice and add instructions to leave it at the door which I did.

Fingers crossed...
 
Personally, I can't understand why they are still in business. I tried using them 30 years ago, and they were dismal at best. Lost important documentation and components.

Used them 5 years ago...same crappy service...same excuses.

Screw me once, shame on you. Screw me twice...
 
It's probably different city to city, but locally here i find DHL is the worst of the bunch, i flat out refuse to order from anyone who delivers with DHL anymore
 
The tracking system with can-par is top notch.
The ammo was delivered on time and to the correct destination as per the the directions .
I only wished the computer tracking was up to the hour and not 8 hours after it arrived at the location.
Of course others will have different results.
Tight Groups,
Rob
 
Oh great I have a ammo order hopefully leaving canam soon and now i read this....hopefully i get it at a reasonable time and no hassels. I work 12hrs a day nearly everyday i sure hope i dont have to pick it up at a depot.. i should have ordered more ammo so i only have to deal with this once!
 
Canpar will drop off at your home,but you first have to sign a "release" they will leave on your door after the first delivery attempt.The form they will leave will request you provide a "safe" location to leave the item(ammo).You can choose your garage,a trusted neighbor,etc.You then sign the form and leave it on your door.When Canpar comes's by for the second and final delivery attempt,they will leave the item at the area you requested.I also work crazy hour's and this method worked for me..Good-luck to you...
 
blaxsun said:
CanPar sucks the big one. They made a single delivery attempt at odd hours, weren't able to make a redelivery attempt and were open for a grand total of one hour early in the morning (across the city) for a pickup.
Click to expand...

I had the exact same experience with my first order from Ellwood Epps. If I had known that Canpar was going to be such an inconvenience ... I can't believe I'm going to say this ... but I would have opted for Canada Post Xpress delivery instead. Never thought I'd prefer Canada Post over another carrier! :runaway:
 
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