Is this really how you (and your retailers) treat customers?

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Sorry for the Hijack.

Reading this has caused my "Old Fart" logic circuitry to overheat a little so I'm wondering if one of the up and coming gen Y posters can help me out.

If the average price for a standard quality, fully warrantied popular item is say, "X", and a similar item of unknown quality, warranty or reputation sells for, "X/4"; how does X = X/4 ??

Damned if I can work this problem out. I'm aware that the stock Gen Y solution to this is "its someone Else's problem" but I've never gotten that one to work for me.

What am I missing ?
 
Of course, I don't know the whole story. However, I do know a thing or two about law.
The comments re: being cheap and so on are red herrings. Irrelevant to the ultimate issue...which is that any product sold must be fit for the purpose for which it is intended. No retailer can sell you a defective product that does not work, and refuse either to make it fit, or to refund your money.
NB: A contract is an agreement, not a piece of paper. In the case of a firearm purchase, unless you have contracted otherwise, if the gun is defective and does not function, then the retailer has not fulfilled its obligation to provide a product fit for its intended purpose. That's straight-up, basic law of contract.
PS: This is general info; I'm not taking sides in this particular disagreement. As I stated, I don't know all of the facts.
 
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bcbravo2zero said:
Of course, I don't know the whole story. However, I do know a thing or two about law.
The comments re: being cheap and so on are red herrings. Irrelevant to the ultimate issue...which is that any product sold must be fit for the purpose for which it is intended. No retailer can sell you a defective product that does not work, and refuse either to make it fit, or to refund your money.
NB: A contract is an agreement, not a piece of paper. In the case of a firearm purchase, unless you have contracted otherwise, if the gun is defective and does not function, then the retailer has not fulfilled its obligation to provide a product fit for its intended purpose. That's straight-up, basic law of contract.
PS: I'm not taking sides in this particular disagreement. As I stated, I don't know all of the facts.
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To add to this;

In almost every other industry where there is a warranty provided through the manufacturer, it is the retailers responsibility to send the products out for warranty!

I have been in sales with several retailers of various electronics for the last 7 years, and in every single warranty issue has been sent out and paid for by the store I worked for!

The Canadian firearms industry is a total joke when it comes to warranty work IMHO.

There are only a few retailers left that take care of the customer, and they are disappearing quickly.
 
mlehtovaara said:
To add to this;

In almost every other industry where there is a warranty provided through the manufacturer, it is the retailers responsibility to send the products out for warranty!

I have been in sales with several retailers of various electronics for the last 7 years, and in every single warranty issue has been sent out and paid for by the store I worked for!

The Canadian firearms industry is a total joke when it comes to warranty work IMHO.

There are only a few retailers left that take care of the customer, and they are disappearing quickly.
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The funny thing is this is happening at a local store.

Local shops always preach this "Yes it may be a little bit cheaper to buy online but if you buy locally from us we will take care of you, you won't see that from an online retailer!"

Except a few months back I purchased a mossberg 500 from SFRC and they let me ship it back for a full refund even after I had used it.

After making this thread I have gotten a few PM's from people passing on bad experiences they have had at better buy sports... I see they are already making a name for themselves
 
Polar Man said:
I bought a norinco m305, it had crappy rear sights, pretty much useless in fact, and this was more or less a fact known to everyone that owned one..
In my mind, it was not anyone's responsibility to fix it in some way but mine.
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But they worked, even if they did not work all that well.
If you buy a Kia and the cloth seats are kinda crappy, then that's a quality issue that you reasonably should have been aware of. However, if the seat-back breaks or the cloth comes apart at the seams as you drive it off the lot, then that seat was not fit for the purpose for which it was intended.
 
marcham said:
The presumption is that when the goods are sold, they are to be fit for a particular purpose.
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In Ontario this pretty much sums up why a retailer would have to take back the rifle and give a full refund. They sold it as a working rifle right? The guy behind the counter didn't say these CQA's are hit and miss did he? If you can answer no to both then it's the stores problem. All this talk of policies is moot as the law trumps a stores policies.
 
Re Norinco

kingdarb said:
That shipping issue is pretty standard with most products as far as warranty issues go. It sucks but it is not out of the ordinary.

Its cool that you are getting your friend into shooting sports, though I would not recommend a Norinco anything to anyone.
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Actually there is nothing wrong with Norinco imo, I have had a few and still own two...The two that I have an M4 CQA and a 1911 A1C are two of my favorite firearms... If you really took the time and actually handle and fire them you might be able to critique however you either haven't or you're just a gun snob.:p
 
mlehtovaara said:
Better Buy...Somewhere Else...Sports. LOL
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This is what happens when far too many gunshops closed thier doors literally decades ago in the Dartmouth/Halifax area. I can remember guns for sale at Woolco in the Penhorn Mall, Eatons and Sport Check at the MicMac Mall, at least three pawnshops in Dartmouth alone and the little sporting goods store just up the road from a bakery near the road to Preston. Three CTs sold guns/ammo also. Sears in the Halifax Shopping Centre. I'm sure I'm missing a few here.
And guarenteed, they all took returns for defective newly sold products.
IMO, now these far fewer newest gunshops in one fairly large Eastern Canadian city, now can hold the locals "hostage" to substandard over the counter service. Hnatiucks has p@ssed people off too often down there. I've heard mixed results from Army&Navy on Agricola Street. Exception, for that little one beyond Purcell's Cove Road on the Halifax side. (good service and a fair stock of reloading gear) Thank God Peter Hirsch is down there for high quality optics and match ammo at Lake Echo!! And I have no idea either way, how Freedom Ventures fits in, or does not fit in here.

By online instead, hit these transgressors in the pocket book until these gunshops smarten up.
 
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New guns are no different than any new product today. Everyone is trying to make more money by cutting quality, or going to Asia and still cutting quality along with wages. Find a decent Mauser 98. Mine is 100 years old and will probably last another 100 years.
 
You must be new to Norinco products.

We (the Dark side) don't expect a gunsmith to repair Norinco. Dealer just replace it. That's it - yes, like Costco.

Canada Ammo and Marstar do that all the time. Even heard "iron clad" warranty from Marstar? Even heard "Free Shipping" from CanAM?

That's the reason we buy Norc.

No idea what's wrong with this "local dealer".
 
michaelsabre said:
You must be new to Norinco products.

We (the Dark side) don't expect a gunsmith to repair Norinco. Dealer just replace it. That's it - yes, like Costco.

Canada Ammo and Marstar do that all the time. Even heard "iron clad" warranty from Marstar? Even heard "Free Shipping" from CanAM?

That's the reason we buy Norc.

No idea what's wrong with this "local dealer".[/QUOTE]

I would put up an online picture of the 'three stooges' that made eastern comedy history a few years back. But I suspect I'd get an infraction or two. ;)
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NB_GSXR said:
What he said!
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Tuco Pike said:
Boy, we sure have been brainwashed to accept poor service eh? Bring the gun back to the store, do not accept their excuses. They sold it to you, it is up to them to handle the problems. If they don't, let everyone know not to shop there.
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I agree, I'm surprised at some of the early responses suggesting he just roll over and take it. Most guys on here are willing to fight tooth and nail for their rights when it comes to firearms ownership, so why would you expect a fellow firearms owner to give up his consumer rights and just take it up the hoop when he's sold a defective firearm with a documented history of problems (obviously known to the dealer that sold him the firearm).

The store is obligated to sell the firearm in working condition. If your friend bought it with a credit card (and I hope he did), he should let the credit card company know that he was sold a defective product and the store is refusing to take it back. Charge it back for a refund.
 
Better Buy, yep strange service. I have found going in that unless you are waving cash in thier face they don't really seem very interested in speaking with you. The Country Store is great - if you want what they have in stock. With exception to Army/Navy none of our dealers seem to have much interest in custom orders. I'v resorted to finding my stuff online. Better prices, In my hands quicker and the same risk.
 
I just find it odd that anyone would continue to purchase something knowing full well that there was something wrong with it right from the start or the possibility of something wrong, and then complaining about it after the fact... Am I missing something....Shouldn't that be the buyers fault for buying it knowing what they could possibly get into....
 
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