Punisher-One
CGN Ultra frequent flyer
Last time I needed warranty service I didn't have to contact Shusuke Koreeda, the President of Mazda Canada. The service-counter employee was completely able to handle it satisfactorily and no complaint was necessary.
You continue to assert that it is a "blip" or a "one off" but I've got a dozen or so bad experiences in my last year of membership alone. Until you face the fact that there is a real problem at your operation with your staff and management nothing is going to change and the customers will be the ones who suffer.
Putting up banana memes and scoffing off peoples concerns doesn't make you cool or witty, it simply shows you don't give a damn about people who post here with concerns about your operation.
If you want to justify charging triple what most other gun ranges in Ontario are charging for membership you better back that up by providing triple the customer service. At current your customer service is sub-par at best. At $600/year you shouldn't get any complaints from members.
So continue to make a joke of people's negative opinions instead of trying to change the place. I'm sure you'll continue to see these threads started and more people posting up with poor experiences. You can continue to say they should have called you personally (the owner who lives in Alberta which isn't even in our timezone) but that simply isn't the way customer service should ever be done, especially over $90 which your company made a mistake on anyways. But hey it's more chances for you to say it's the customers fault for not calling you and then you can post more dancing bananas.
You continue to assert that it is a "blip" or a "one off" but I've got a dozen or so bad experiences in my last year of membership alone. Until you face the fact that there is a real problem at your operation with your staff and management nothing is going to change and the customers will be the ones who suffer.
Putting up banana memes and scoffing off peoples concerns doesn't make you cool or witty, it simply shows you don't give a damn about people who post here with concerns about your operation.
If you want to justify charging triple what most other gun ranges in Ontario are charging for membership you better back that up by providing triple the customer service. At current your customer service is sub-par at best. At $600/year you shouldn't get any complaints from members.
So continue to make a joke of people's negative opinions instead of trying to change the place. I'm sure you'll continue to see these threads started and more people posting up with poor experiences. You can continue to say they should have called you personally (the owner who lives in Alberta which isn't even in our timezone) but that simply isn't the way customer service should ever be done, especially over $90 which your company made a mistake on anyways. But hey it's more chances for you to say it's the customers fault for not calling you and then you can post more dancing bananas.
and keep things light as it is easier to put up with haters while working on actually resolving issues. Which is what we are trying to do here. If I didn't care, I would have simply deleted this thread and went back to kicking puppies, or whatever you think I do with my time.
