Just amazing!!!!!!

bfiles

bfiles

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So i ordered some stuff from Frontier and once I received my package I noticed it was missing a part.

Quick phone call with Marlin and he had everything sorted out in the matter of minutes.

He shipped the missing part out to me on the 22nd and low and behold it is here waiting for me today on the 24th and I'm in Ontario! ?!?!?!?!

All I can say is thank you Marlin amd the gang at Frontier!!!!

Merry Christmas!!!!!
 
I agree ,Marlin and the gang at Frontier are a class act.I made my first ever online purchase for a firearm with Marlin ,it was indeed a very positive experience and super fast shipping.

Cheers

Paul T
 
I don’t understand what the amazement is all about.

Shouldn't it be just the norm to send you the item complete without any missing parts?

Is the service really that bad, even an adjustment to fix their mistake is so unexpected, that it makes your buyer’s experience with them amazing?
 
plinker1 said:
I don’t understand what the amazement is all about.

Shouldn't it be just the norm to send you the item complete without any missing parts?

Is the service really that bad, even an adjustment to fix their mistake is so unexpected, that it makes your buyer’s experience with them amazing?
Click to expand...


Agree with you, they did what the client paid for, good job !
Unfortunately some other vendors don't do their job and have horrible customer service that is why professional vendors (very rare to be honest) are congratulated when they provide a good, normal service !
 
Yes it is amazing as Marlin is just a plain old fashioned good guy to deal with and had it all taken care of in the matter of minutes.
Even tho it was a mistake, it was still handled very professionally and for that i give them my thanks.
 
plinker1 said:
I don’t understand what the amazement is all about.

Shouldn't it be just the norm to send you the item complete without any missing parts?

Is the service really that bad, even an adjustment to fix their mistake is so unexpected, that it makes your buyer’s experience with them amazing?
Click to expand...

Wow! It's really great to final meet someone who lives in a perfect world. Where nothing ever goes wrong and everyone's happy all the time. (Sarcasm intended)
The point here is that, yes, things do wrong. People do make mistakes. But Frontier did what they always do. They solved the problem as quickly as possible.
I have bought from them in the past, and yes they are one of the quickest shippers out there.
I hope that someday all consumers will experience this kind of excellent service and learn to understand that good service happens before, during and after they have your money.
I have worked in sales in the past and nothing is as good a satisfied customer, even when you have to the extra mile to solve a problem.
 
plinker1 said:
I don’t understand what the amazement is all about.

Shouldn't it be just the norm to send you the item complete without any missing parts?

Is the service really that bad, even an adjustment to fix their mistake is so unexpected, that it makes your buyer’s experience with them amazing?
Click to expand...

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plinker1 said:
I don’t understand what the amazement is all about.

Shouldn't it be just the norm to send you the item complete without any missing parts?

Is the service really that bad, even an adjustment to fix their mistake is so unexpected, that it makes your buyer’s experience with them amazing?
Click to expand...

Plinker, in this century its NOT the Norm. Have you seen the numbers on returned items after Christmas? Wrong Size, missing something, doesn't' work and on and on. Its in the Billions, and all major retailers have specialized departments set up just to handle this very issue. that just Christmas items, never mind the rest of the year FedEx is in the game also, buying at a discount, all these items thought to be Normal, just to save the retailers in shipping costs and hassle of dealing with miserable folks with unreal expectations. Marlin is a top notch retailer, who is absolutely way above the Norm in his customer service department.
 
dizzy said:
Plinker, in this century its NOT the Norm. Have you seen the numbers on returned items after Christmas? Wrong Size, missing something, doesn't' work and on and on. Its in the Billions, and all major retailers have specialized departments set up just to handle this very issue. that just Christmas items, never mind the rest of the year FedEx is in the game also, buying at a discount, all these items thought to be Normal, just to save the retailers in shipping costs and hassle of dealing with miserable folks with unreal expectations. Marlin is a top notch retailer, who is absolutely way above the Norm in his customer service department.
Click to expand...


Sorry, can’t agree with you on this one.

It is still the norm, but it always depends on your expectations. If you have low expectations in the company’s abilities of customer service, then why would you deal with such a company in the first place?

The return of items after Christmas has nothing to do with this, it is rather a new national sport.
To buy without thinking, and then return the unwanted merchandise (very often after it was used during the holidays) at the first given occasion is made possible due to lax return policies.

I don’t know Frontier Firearms (never heard anything bad about them), and Marlin might be the greatest guy the world has ever seen, but to call it amazing just because they fixed one of their own mistakes, puzzles and at the same time amazes me in a sad way.
 
Yup. Ordered gun Tuesday... Received gun Thursday. Awesome considering we are dealing with canada post. My first order with them was a M305 the handguard was cracked they gave me total satisfaction. this company = awesome
 
plinker1 said:
I don’t understand what the amazement is all about.

Shouldn't it be just the norm to send you the item complete without any missing parts?

Is the service really that bad, even an adjustment to fix their mistake is so unexpected, that it makes your buyer’s experience with them amazing?
Click to expand...

its not always about being happy just because good service is rare nowadays (which it seems to be), sometimes its just nice to give someone a pat on the back and let them know that they have done a good job, and that they are appreciated. Too often it seems, we are so quick to bi*tch and jump on someone because of bad service or a mistake that has been made, but when good service is received, we dont say a word.
I make a point to call managers/owners and give a pat on the back to an employee who has given me good service, and most times, the bosses are surprised, because they say the only time people usually call to voice their opinion, is when they want to bi*ch, whine and complain.
A little courtesy can really make someones day, perhaps more people should try it.
 
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