Korth Agencies.....

jennis

jennis

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Called up 'Korth' to enquire about getting replacement matte 'tall target turret caps' for my VXIII 'tac', they took down my mailing info and said they are on the way......Am I a nice guy or did they forget to ask me for money :)
 
Im the nicest guy I know ;) I guess when you drop just under a thousand for glass they can 'splurge' and send out some freebies:)
 
ajax said:
leupold service is that good!
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Remember the service is from Korth Group (a Canadian company based out of Okotoks Alberta) who distribute and service Leupold. They are without a doubt the best distributor we deal with. Within the USA the service would be done by Leupold themselves ( Beaverton Oregon) and they also have a high level of service and customer support. Phil.
 
If warranty service takes more than a minimal time, it isn't good for much. With most makes, if you break a scope during the summer you won't be using it by the fall hunting season. A target shooter is going to miss most of his matches. The grass will get too high for the gopher shooters. A week or two might, just might keep you in the game otherwise it's see ya next year. Buying a replacement for a scope that is being repaired is maddening, taking the scope off something else is just as bad, and having spare scopes laying around isn't much of an option. About the only solution is not breaking in the first place, which is what I expect from Leupold. So far, so good.
 
I have been razzed a bit because all of my rifles wear Leupold glass and have for 30+ yrs, NF, Swaro, Bushleague, Fisher Price are all better, bla bla bla until you break one and thats where Leupold is second to none in my opinion. I used to work in the industry and sent scopes of every make out for warranty repair, nothin worse trying to explain to a guy thats leaving on a trip that his whiz bang euro scope will be gone for months:nest:
 
Willy Tincup said:
And on the opposite end of the spectrum is service [or lack of] from Bushnell. Absolutly no comparison.
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Willy

If Bushnell only had to do warranty work on 3200 and 4200 units their repair time would be much faster.
But the whole line carries the same warranty, as well as binoculars. You might say that they have a lot more product to deal with on a daily basis. FS
 
Fassteel said:
Willy

If Bushnell only had to do warranty work on 3200 and 4200 units their repair time would be much faster.
But the whole line carries the same warranty, as well as binoculars. You might say that they have a lot more product to deal with on a daily basis. FS
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The only things I've ever sent back to them were 3000/3200 and 4000/4200 series. Not even once did I get anything back in less than 3 months. Their service is stuck on vacuum.
 
Tony Gauthier said:
Now I can understand that you may not know who is authorized or not but you can call us and ask and we will be happy to tell you. We may also put out an authorized Canadian dealer list in the near future. A little hint is if you buy it out of a basement or garage, it may be an unauthorized dealer, who is contributing to the loss of a lot of good long time gun stores.
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I get 90% of my stuff from online businesses. How am I supposed to know where the scope originated?

If I buy a gun in the EE and it has a Leupold on it, I have to call you with the serial number first? Who will answer the phone if its a Saturday night, and the deal is being made? You are going to be getting alot of calls
 
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Tony Gauthier said:
We pride ourselves on providing good service. That is what happens when a good product is distributed by a reputable firm and distributed to authorized dealers. Buyng from authorized dealers insures we stay in business to provide you good service. The service isn't as good for scopes not bought within the "system". If you buy from unauthorized dealers you are jeopardizing your warranty in Canada, as well you are contributing to the decline in dealers who are and have been in this bussiness for a lot of years. These people are in it for the long haul and yes they may be a few bucks higher than the guy who has no store and works out of his basement, but how long is he going to be there to provide you with a service?
I had a call from a nice gentleman from Saskatchewan today asking if I provided warranty on Leupold scopes bought from an unauthorized dealer. When all was said and done he was saving less than 10% and would not be getting warranty. This means having to get a permit to send the scope back to the U.S. and that would take time and money as we all know. I think he decided it wasn't worth saving a few bucks. We can check a serial number at any time and see whether or not it was distributed by us in Canada.
There is a special on certain scopes that you will get a free engraving. If you buy it outside of the "system" and then expect a free engraving, does that really seem fair?
Now I can understand that you may not know who is authorized or not but you can call us and ask and we will be happy to tell you. We may also put out an authorized Canadian dealer list in the near future. A little hint is if you buy it out of a basement or garage, it may be an unauthorized dealer, who is contributing to the loss of a lot of good long time gun stores.
What are we as shooters going to do when they are all gone?
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tony, i have had good service from korth agencies before, but correct me if i am wrong ( leupold does not say anything about warranty if you buy from an unauthorized dealer or distributor in their warranty agreement). in fact they state that if you buy it second hand or third it still has a warranty even without a card! are you saying that anyone that purchased a leupold scope and it hasnt gone threw your hands, that it has no warranty?
please clarify this.
 
ajax said:
tony, i have had good service from korth agencies before, but correct me if i am wrong ( leupold does not say anything about warranty if you buy from an unauthorized dealer or distributor in their warranty agreement). in fact they state that if you buy it second hand or third it still has a warranty even without a card! are you saying that anyone that purchased a leupold scope and it hasnt gone threw your hands, that it has no warranty?
please clarify this.
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I bought a rifle from the very nice lady who takes all the phone calls at Korth, can't recall her name but more too topic when I found out she worked there she said as long as the scope was genuine Leupold the warranty is covered regardless how many times it has changed hands. That is the kind of confidence in a product that is nice to see.
They are great folks.
 
Noel said:
she said as long as the scope was genuine Leupold the warranty is covered regardless how many times it has changed hands. That is the kind of confidence in a product that is nice to see.
They are great folks.
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Noel, it was this sentence that caused some concern:

asking if I provided warranty on Leupold scopes bought from an unauthorized dealer. When all was said and done he was saving less than 10% and would not be getting warranty.
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Hopefully they will provide that warranty regardless, but prefer that we support their dealers. They are going to post a list of authorized dealers on their site for future reference.
 
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