Lack of communication!

Soldier270 said:
I went through my dealer, and after all the trouble shooting did not work they told me to deal with NS and sent me there info. After contacting NS I was given a RMA# and I sent my rifle post haste. My point of contact is NS not the dealer.
I would have to agree though I should not have had to deal with the distributor, the dealer should have been my only point of contact. I had only purchased this rifle 3 weeks before it was sent to get fixed... and 19 of those days was spent trouble shooting over the phone and emails.
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There is a definite breakdown between resellers & distributors as to who does what and what the client is expected to do. IMHO

This maybe one of the causes of so much confusion when it comes to service in the industry.

I know when I bought my CZ, and the Service centre contract was changed even my dealer could or would not tell me where I could get service, so this is not limited to N.S. it's cronic.
 
North_Sylva said:
Thanks for the info.

Rob M is no longer with our company. That's probably why you haven't heard any info lately.

I will check into that RMA number for you, and respond shortly via PM.

Thanks,

Jon
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Wow, first Jeff and now Rob......whats going on over there?
 
Nitroxrunsthrume said:
At least one.....just not really looking forward to sending my vz in after reading all this
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Don't blame you. But if you really want to make sure your firearm doesn't "fall through the cracks"

Start a thread now. Detailing the date it's shipped back and the date NS receives it. Seems as though NS stays on top of things once it hit's the forum.
 
Don't blame you. But if you really want to make sure your firearm doesn't "fall through the cracks"

Start a thread now. Detailing the date it's shipped back and the date NS receives it. Seems as though NS stays on top of things once it hit's the forum.
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I really wish i had just picked up the 7.62x39 version.......sigh, but im still looking for one and if the issues with my .223 get dealt with than ill have both. i just really hope someone starts giving a crap about these problems
 
Bass Pro a good place to buy a firearm? Are you nuts?Over priced and awful service!I buy most everything at Al Flahertys.Great service and amazing prices.
 
I will never buy anything from NS again. I had to get the customer service of Czech Small Arms to contact them for me so they would even reply. Then they never did message me even after CSA told them to multiple times. I've seen better customer service from a 4 year olds lemonade sta.d.
 
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