My lovely wife got me the Lee 50th Anniversary Kit for Christmas and I am very impressed (yes, with her as well as the product). I've never re-loaded in my life and with the instructions right out of the box and a little reassurance from the internet, I was able to re-load my first batch of 45 Colt cartridges! And I shot them all and I still have my face and fingers!!! But what I was most impressed with is the factory support. I had one of the three bushings that they include in the kit that was stripped so that I could not screw my dies into it. I wondered if I should contact the place that my wife bought the kit from or just call the factory. I decided to just call the factory. I spoke with a woman who was very knowledgable about the product and she took my address and told me the part would be in the mail the next day. She just sent it out, no questions asked. Wow, very impressive. And I just figured that with so much bad service today in the retail word, I'd just give kudos to a company that appears to be doing it right!