Leupold Customer Service

[StoneHorse]

I recently purchased Leupold scope bases for my Tikka M595 rifle from a retail dealer that is shutting down his business. When I opened the package, I found all four mounting screws were stripped. It appears these bases have been previously sold, mounted, removed then returned to the dealer and resold to me.

OK, so I make a call (1-800 number) to Leupold looking for some replacement screws fully expecting to pay for replacement screws & postage. After all, it is not Leupold fault that some ass damaged the screws then returned them.

No problem StoneHorse, what is your name & address and we will send you four replacement screws at no charge. Thank you for your business.

Now, four small screws should not be an issue and any cost would be nominal. But I have in the past (from other companies) tried to obtain small parts and ran into such a roadblock as to cause me to see red and want to say nasty things to the moron on the other end of the phone line.

Bottom line is, thank you Leupold for sending me the screws no questions asked, with no problems and no cost to me.
.
I guess I should purchase a Leupold scope next?

 

[Yehen]

Little things like that always determine where you spend the big bucks next =)

Thanks for sharing!

 

[iconfig]

StoneHorse, i have nothing but good things to say about leupold. the last mark 4 i ordered directly from the states they said 2 months, then they had some export problems, so i had a leupold rep calling me once a week to let me know what was going on. when i got it, it was only 3 weeks late thanks to us customs. but those calls made a big difference.

 

[Nine]

I recently purchased a FX-II 2.5X20mm "Ultra light."

I have been converted.

 

[veritas]

I had two seperate customers come in, in the past 3 days. They each lost both of their turret caps for their rifle scopes. They asked me how much it would be, I said I would have to call up Korth and find out. So I call them up and they said that they would just give them both new turret caps free of charge even though it was the customers own fault they lost them.

 

[archie_james_c]

its good to know some big name companies still have a heart too many times Ive been given the run around by other companies especially on the most pidly arse stuff (3$ parts, etc) good to know Leupold looks after there customers...thats where my next 500$ will be going!