M&P 9mm - Solution is being offered by S&W
- Thread starter greentips
- Start date
THe only reason I got the contact information of S&W VP because I made the post here. One of the CGN members passed on the information to me directly.
The cdn distributor wasn't going to do squat- until one of the CGN members, whom I know personally, that is involved in the industry, made a phone call on his own initiative to help me out, which I am thankful.
I talked to S&W US CS dept since the beginning - they just told me to bust off to the CDN warranty center.
No one wants to take responsibility - warranty center just wants to keep generaing bilings becasue they are not owned by S&w. S&W is their client - We, the consumers, are NOT the clients. As long as S&W does not implement controls and question why the same "serial number' has been billed 3 times, this kind of things will keep happening. It is the probme that S&W doesn't make 3rd party warranty centere and distributor carry out at the same standard as the factory.
The cdn distributor wasn't going to do squat- until one of the CGN members, whom I know personally, that is involved in the industry, made a phone call on his own initiative to help me out, which I am thankful.
I talked to S&W US CS dept since the beginning - they just told me to bust off to the CDN warranty center.
No one wants to take responsibility - warranty center just wants to keep generaing bilings becasue they are not owned by S&w. S&W is their client - We, the consumers, are NOT the clients. As long as S&W does not implement controls and question why the same "serial number' has been billed 3 times, this kind of things will keep happening. It is the probme that S&W doesn't make 3rd party warranty centere and distributor carry out at the same standard as the factory.
ajayofcanada
Regular
Sorry to hear you got the one dud in Canada, I have put approx 1000 rounds through mine without one problem, I love mine. So do the handful of other M&P owners at my range. Glock owners have tried mine and said it felt better in the hand, but to each his own.
I just hope that not every gun purchaser in Canada takes your situation as commonplace and lets it affect their views.
Come give mine a try greentips.
I just hope that not every gun purchaser in Canada takes your situation as commonplace and lets it affect their views.
Come give mine a try greentips.
Well, it wasn't a POS today. A couple hundred rounds through and not one FTE. Slide lock also working great (it was super stiff and unusable when it came back from the first repair for FTE). I didn't have it long before it started giving me grief so it felt quite nice to shoot it. I admit I like that it is heavier than my Glock...somehow feels better that way).
It's been interesting to sit back and read the forum posts. Opinion on my experience....
I am not impressed to have been deemed 2nd class to US S&W customers (one example is us having to pay shipping charges). I am not impressed to have been deemed second class to the gunsmith's hunting customers. A call asking if I wouldn't mind waiting an extra month could have avoided this disappointment. I am not impressed that there appears to be a number of disatisfied Canadian S&W customers for similar and different reasons.
Opinion on working to fix it...en masse communication to S&W from the Canadian gun community (which includes gunsmiths) needs to happen, whether it be organized and energized by someone willing to lead, or individually. All the typing in this forum could have equaled a pile of letters to S&W already. It's up to us to be part of the solution.
The lefty with the gun should keep quiet now. As for my gun, I guess only time will tell if it is a true lemon. Goodnight fellows and hope to hear good news in the future on this subject. Just go easy on one another in the meantime. B
W
It's been interesting to sit back and read the forum posts. Opinion on my experience....
I am not impressed to have been deemed 2nd class to US S&W customers (one example is us having to pay shipping charges). I am not impressed to have been deemed second class to the gunsmith's hunting customers. A call asking if I wouldn't mind waiting an extra month could have avoided this disappointment. I am not impressed that there appears to be a number of disatisfied Canadian S&W customers for similar and different reasons.
Opinion on working to fix it...en masse communication to S&W from the Canadian gun community (which includes gunsmiths) needs to happen, whether it be organized and energized by someone willing to lead, or individually. All the typing in this forum could have equaled a pile of letters to S&W already. It's up to us to be part of the solution.
The lefty with the gun should keep quiet now. As for my gun, I guess only time will tell if it is a true lemon. Goodnight fellows and hope to hear good news in the future on this subject. Just go easy on one another in the meantime. B
W
With the smaller grip size you will be pushing Sharpshooter status their B. You should learn to slingshot the slide rather than using the slide stop lever. Faster in many respect especialy with thise small fingers of yours.
Glad yours seems to be on the mend.
If our government would sit down with the Americans and come up with some suitable way of eliminating all the red tape at the border when it comes to shipping guns a lot of the problems mentioned on this thread would disappear overnight.
Take Care
Bob
Glad yours seems to be on the mend.
If our government would sit down with the Americans and come up with some suitable way of eliminating all the red tape at the border when it comes to shipping guns a lot of the problems mentioned on this thread would disappear overnight.
Take Care
Bob
Well, this is a good example why people like CanAm are board sponsors - they're prepared to make things right for us - little odd that GT wouldn't at least have kicked around this issue with him right off the hop. My M&P works fine, but if it didn't I think I'd be talking to my vendor (Gunnar at Armco) ASAP.
Thanks Bob, I was actually thinking about trying it out with IDPA again in the new year before deciding on what to do with it.
the problem isn't the US side screwing people over, it's their laws. it's quite simply not that easy, or quick, to get a gun back to the US for repair. I know, I had to with my M&P after the case failure. It was sent to MD, I talked to Murray himself, and to S&W. it took the better part of 6 months to get it down there and back. So it only makes sense for the repair center up here to try other fixes first. As for this being a reason not to buy a Smith, well I disagree, if you're going to base it on GT's initial experience, then you should also not buy a Glock, dealing with warranty on them sucks too. Or Sig, or Walther, or Colt, or Springfield, etc. Hell even Para sucks ass and they are made in Canada. the number of horror stories I've heard from people that own all of the above is somewhat surprising. I've had good and bad service from numerous companies, it almost always comes down to who you're dealing with and what kind of day they've had before you call.
I think the "red tape" thing is an execuse.
If the distributors have the will, they could easily draw a pistol from the inventory and then deal with S&W. This is exactly what it is happening with me.
Their reluctance to deal with any situation is simple - MONEY. If they deal with you, they have to give you something FIRST, and then take the risk of NOT getting paid by S&W. Are they bounded by contract to deal with warranty issue - I don't know. Perhaps this is something S&W should think about for sales outside of the US.
However, it doesn't mean S&W should not oversee and closely monitor how its warranty service is being carried out.
One thing S&W can do for sure - They should start auditing warranty billing invoices with the same repeating serial numbers. Once the system detect sthe same serial number 2 times - the warranty office should question the warranty depot right the way and make them explain the biling. THis simple thing will save S&W money and reputation, as well as keeping these 3rd party warranty depot in checkm, in regard to their customer service quality and billing practise.
If the distributors have the will, they could easily draw a pistol from the inventory and then deal with S&W. This is exactly what it is happening with me.
Their reluctance to deal with any situation is simple - MONEY. If they deal with you, they have to give you something FIRST, and then take the risk of NOT getting paid by S&W. Are they bounded by contract to deal with warranty issue - I don't know. Perhaps this is something S&W should think about for sales outside of the US.
However, it doesn't mean S&W should not oversee and closely monitor how its warranty service is being carried out.
One thing S&W can do for sure - They should start auditing warranty billing invoices with the same repeating serial numbers. Once the system detect sthe same serial number 2 times - the warranty office should question the warranty depot right the way and make them explain the biling. THis simple thing will save S&W money and reputation, as well as keeping these 3rd party warranty depot in checkm, in regard to their customer service quality and billing practise.
