Thank you Jefferson, Mudpro, 308BAR for the support
I think we have to do it soon or later ... So here is..
First of all WE ARE SORRY FOR THE VERY FEW (2 unhappy CUSTOMERS).
As in every business some customers will be unhappy whatever you do. We do all our best to make everybody happy, and if the customer is not satisfied with our products we stay behind the product and redo the stock on our cost or if the customer wants he can walk away at no cost at all.
As Jefferson and ALL the match shooters who order high end custom match stocks from us - ALL are satisfied Customers with the STOCK DESIGN and QUALITY (shooting national record and winning matches after matches with our stock) -
I THINK THE FACT SPEAKS BETTER THEN few WORDS on forums.
Yes we got busy then ever (we have to thank for our loyal customers who trust our work and quality).
Our turnaround time increased up to 4-5 weeks and sometimes even longer 2-3 month.
When you order a fully custom match stock it involves a lot more then factory production stocks (what are mass manufactured) and always will take more time.
For the past 3 years we made A LOT OF STOCKS and having 3 stocks (composite) with some issues the percentage is less then 1%. We think this is good. the customer who order them mentioned about the issued, but when you make composite stocks you can not fix some of the problems (special is the stock is inletted).
On that particular case - we could not fix the issue and the customer rejected the stocks) so we have to recover the loss and we sold them to somebody else at discount price.
WE NEVER CHARGED OR TOOK MONEY from "Schecter 81" for this composite stocks. They rejected the stocks and based on the facts we sold them at discount.
"Schecter 81" buddy got us on the phone and HE GOT VERY ROOT, AND UNPROFESSIONAL throwing threads (we did not have business with him at all, we wore dealing at the time just with "Schecter 81").
We offered to redo other stocks for them but THEY REJECTED THE OFFER AND WALK AWAY.
So this are the facts, and now you know both sided of the story. Behind a computer, under a forum alias everybody can complain without knowing all the facts, and giving advised on quality of the product.
BUT THE 99% OF HAPPY CUSTOMERS AND hundreds of stocks ARE SPEAKING laud and clear over the 1%.
Again we thank you for all the support, and we ALWAYS STAY BEHIND OUR PRODUCTS AND OUR SERVICES.
We are committed to produce amazing match F Class Stocks, at very high grade of quality on customers specification.
Regards
MCRS Tactical