My experience with Marstar and UPS.

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The minimum Technically those bullet boxes should have been taped up since they open easily and the main box reinforced with a few wraps of that fiberglass tape. Although there were obviously ups issues, laziness of the packer appears to be the bigger issue. at129 lbs you have to expect it to fall at least once. If they were reinforced the small boxes wouldn't have split open that way.
 
Really - the bottom line is the shipper put 129 lbs of bullets in a cardboard box ! WTF were they thinking ? Put a 100 lbs plus in a carboard box and try lifting it and moving it around - its a BIG friggin load ! NEVER should there be that much weight in one box ieven if its solid - most companys max alowable is 60-75 lbs in a single box ! :HR: RJ
 
johnone said:
Here we go again with a claim that this or that happened....
Does he provide his real name NO
Does he provide an order number NO
Does he hide like a coward behind the internet YES

John
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I appreciate that you are trying to discredit everyone who makes any comment that may shine poorly on your business.
- You are correct I do not have my real name as my thread posting identity.
- I did not provide an order number, because I cancelled my order from your company that failed to provide me any service I cared to keep track of.

However you are offensive to call me a coward simply because I am an individual consumer posting my experience on the internet as a possible warning to others. I stand by my short story of dissatisfied service form your company, however your disrespectful response is more enlightening to your company's character than my input. Congratulations jerk, you have just solidified my stance that I won't give you any of my business or anyone's business who i can convince likewise.
 
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Nyksta said:
I appreciate that you are trying to discredit everyone who makes any comment that may shine poorly on your business.
- You are correct I do not have my real name as my thread posting identity.
- I did not provide an order number, because I cancelled my order from your company that failed to provide me any service I cared to keep track of.

However you are offensive to call me a coward simply because I am an individual consumer posting my experience on the internet as a possible warning to others. I stand by my short story of dissatisfied service form your company, however your disrespectful response is more enlightening to your company's character than my input. Congratulations jerk, you have just solidified my stance that I won't give you any of my business or anyone's business who i can convince likewise.
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hear hear
 
richmyster said:
If it was shipped in that box, it was shipped incorrectly. I used to work for ups. Boxes like that get stuck on the rollers and have other boxes tearing it open as they get pushed down the rollers, or they fall off of the rollers and explode upon impact of the steel floors. Things like this should be shipped in a wooden crate.
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Exactly..

Guys this is both the fault of UPS and Marstar

Marstar for shipping 129 lbs in a cardboard box.. wtf where the comon sense?

Ups for kicking the #### of the box like usual and not taking care of the stuff... ( I worked in this domain for 2 years and we have short amount of time to move a lot of goods so we pack the rollers and throw the box )

And btw John maybe you should try the : We apologize for this, we will learn from this case (use wooden crate). but noooo! its obviously never your fault..

And wow the amount of boot licker is insane in this thread.Are you expecting surprise in your next order? this is a business they only care for your money
 
MRCLARK said:
Are the stories true about the theft in ups, how the loaders and others were helping themselves, only to get caught later on arrested by there investigators in groups only to have the same thing happen all over again with the next group?
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No idea. No one in the group I was in stole anything, we were isolated from the main hub most of the time.
 
I've ordered four times from Marstar.

Twice everything was fine. They've always offered to make things right though.

I find deing with them takes time and patience.

I do find them to be an honest dealer, just careless sometimes.

I'll probably order from them again sometime.
 
The thing that impresses on me the most in this thread is that we are now nearly 2 months since the delivery of this package and no resolution has been posted -- in fact, all that has been posted has been obstinance from Marstar. To me, that time line and attitude is unacceptable. If I had paid by credit card I would have open a case with the credit card company by this time.

I have never dealt with Marstar, and threads like these with over 2 months for a resolution mean that I likely never will. My only problem ever with an online gun retailer has been with Canadaammo... they sent me the wrong knife in my order. One email later with a picture for proof and they politely apologized and said they would correct the error on my next order. That is what I expect -- a retailer who takes responsibility for mistakes and makes up for it. As such, I would gladly deal with Canadaammo any day of the week as I know I can trust them.
 
johnone said:
Good day Chris;
Sorry for the initial delay, I was absent from the office working on a major legal case.

"The UPS file basically says no claim shall be processed."

I really don't give a damn what UPS says, you are dealing with Marstar NOT UPS, unlike them we consider our customers as people not numbers

"We received the reply from UPS attached."
This e mails were sent in an effort to keep you up to date....

"That is why I asked in my Jan 30th email, So will Marstar stand behind this at all or is this considered acceptable? "
I really don't want to offend you, but really don't you think this statement/question is a bit ridiculous, check out our warranty....

When you decide on what you want to do let me know....
John
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John, I am embarrassed how this has turned out. I feel I give everyone a fair shake.

Yes, I am dealing with Marstar and not UPS. I was ignored by Marstar for close to a month after UPS said they were not responsible. The only Marstar response was after I posted to the forum and 2 months after the initial email.

If this email quote below was meant to keep me up to date I apologize for misunderstanding since I heard nothing back from Marstar for close to 3 weeks after this and only after the forum post. After 3 weeks I made an assumption Marstar did not care.
Hello Chris,
We received the reply from UPS attached.
Unfortunately they are not refunding any of the shipping cost.

You feel it is ridiculous for me to reach out and ask if Marstar considers this acceptable. Remember I received no communication back from you or Marstar until this post.
I did check out your Warranty and it is a great one that I am sure you stand behind.

Yes I could have returned an $800 order and you could pay the return shipping plus have your staff sort and count these so you could send them back out again.
Instead I chose to not be one of those Customers that complains about everything. I get it, this sometimes happens.
I put the ball in your court. I did not expect to be ignored.
Could have been a simple sorry and we are looking into it, to here is a refund on some of your shipping. I believe this is better than returning a whole order.

I spend a good bit of coin to enjoy shooting like several others do. I am not on a first name bases with those I purchase from. I go in buy what I need and move on.
The level that I was ignored is what prompted me to post my experience and as you can see from my post count I don't post often.
I gave more than enough time for a response from Marstar and even took the extra step to contact John personally a week ago and was ignored.

After 2 months you ask me what I want? Nothing
It had nothing to do with money but respect for a customer.
Chris
 
I've dealt with Marstar on multiple occasions, always was satisfied with the products, prices, and service.

With one exception though, I've come to the conclusion that they don't answer emails. I needed assistance regarding an order I had placed, emailed twice, no answer what so ever. I called in and the staff was polite and helpful, and the matter was resolved within minutes.

Morale of the story - yes, I'll happily deal again with Marstar, but I now understand if I need something I need to call it in.
 
johnone said:
Thank you for your comments....
Yes when our renewal comes up next year I have instructed the staff to reconsider our position on CGN, why should we spend thousands only to be jumped on, insulted, maligned, etc, etc....

There was a time that this site was instructive and informative, I'm afraid all of that has changed....

I backed off weeks ago replying on CGN, people here do that, I simply thought that this case was importantg and that I should reply so as to assure the customer that he was not forgotten....

I know when Marstar departs from CGN it will be cuase for some people to celebrate however I am certain we will be replaced by some other company offering the same products, at the same prices with the same warranty....

Thank you for your interest John
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John your responses are always humorous to read in these threads and will be missed by some of us.

The only thing I can fault Marstar for is being out of stock of many items but that is the same for every dealer here.
 
Well said Chris. I've been fortunate that my dealing with marstar was positive with no issues, but their attitude when a customer is not happy is frankly BS. I understand that sometimes people expect the world and have unrealistic expectations but from what I've seen you were more than fair and patient in your actions. I've yet to see a negative marstar thread pop up where john doesn't blame and insult everyone else, as if he and his staff could do no wrong. The fan boys are great entertainment too, people think that because they ordered something and they got what they ordered, that thats somehow exceptional customer service...sorry but that's just basic business, customer service is displayed when things go wrong.
 
God bless you John ! These discussions are quite entertaining and CGN wouldn't be the same without you... We all need to put things in perspective and realize what is happening to the shooting sports everywhere, look at Australia and other countries (even the USA is under great pressure) where the squeeze is on big time. We all need to stick together and support each other (family squabbles are ok though). It used to be that I bought my reloading components anywhere I wanted, south of the border, etc. No more, ITAR put an end to that. So the big bulk dealers in Canada (like John and others) are the only places where we're going to get our stock. I'm sure John will send you a few bullets to make sure the order is complete (5000 isn't that many to count, lol). I'd much rather have a thick skin and deal with John than not have any bullets, brass, etc.
p.s. John, just wanted to let you know my Pietta SAA's are working great with a few adjustments and I'm considering another, wondering if you are planning on getting any Bat Masterson engraved editions in ? I'm sure you saw it at the Shot Show. Looking forward to hearing from you, God bless,
Mr Bear
 
At first, I thought those were a bunch of pistol cartridges floating about the box, didn't seem like mixed calibers was a huge deal, they're all stamped right?
Then a closer pic... I see they are quite literally just the bullets.
*pucker face and arse clench of '-oooooooooh'*

I can't speak for the UPS element of the transaction but the last shipment I received from Marstar, a pair of rifles, was quite well packaged and put together; seems any post company is liable to screw up at least a few of everyone's packages a year.
 
woah. after reading all 10 pages this is a sad one. a simple "sorry to see it arrived like that and how can make it right" probably would have solved this one. no 10 pages needed.
i get stuff shipped all the time and if I ever have a courier problem the companies I deal with make it right and then deal with the courier issues. if I had to deal with those issues that'd be the last time I dealt with that company, courier's fault or not.
 
Lessons learned for Marstar:

1) Split heavy shipments into separate boxes.
2) Invest in some heavy duty double-thickness boxes.
 
What a chit show !!! I wish people would back off in these kinds of threads and just let the dealer and the customer work it out.

Is there really so many people on here that just love to feed off negativity. I see a lot of repeat posters here that post negative crap in other places on the forum.

Chill out kids.
 
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