So this is my story of how a dealing with atrs (rick more specifically) went “horrific” still can’t sleep from the “horror”.
First I walked in and caught rick on his lunch break I told him I would wait until he finished his sandwich but rather then finishing it off and making me wait, he put it aside to answer my questions about my rifle and long range shooting. Courteous, humble, polite??? Really since when do you walk in to a gun shop and receive that type of treatment!! Then I asked if he could build me a custom 20 min rail for my rifle he told me a time line in which he would have it finished in, and he finished it ahead of schedule. Really!! Finishing it ahead of schedule??? Come on RICK get with the program. But when I received it, the rail was off, so I sent it back and he build me another rail, and that rail again was uneven. Stumped by this he told me to leave it over the weekend to figure it out, and the problem turned out to be from the manufacturer of the rifle (the milling on the action was off to be specific so when the rail was tightened it bent the rail out of shape), so he built me a third rail, then he took my rings, my scope set up my rifle so that I would not have any cross tension on my scope and made sure the rifle would function properly. NOW after all of this and feeling bad for wasting almost a week of his time, I asked him how much do I owe for the extra services plus the 2 extra rails, DO YOU KNOW WHAT HE SAID, THE NERVE THIS GUY HAS. He said we both LEARNED something from this and he didn’t charge me a penny more. REALLY?!! Damn you for your great service, Damn you for making me a loyal customer!!!
This is just a warning to all those who are looking for ####ty service do not I repeat do not got to atrs, Rick might just be having one of his days and treat you like a customer should be treated, even though I wasn’t dropping thousands of dollars, I was treated like I was.
I wish I had thousands of dollars to spend, because I know where I would spend it all.
First I walked in and caught rick on his lunch break I told him I would wait until he finished his sandwich but rather then finishing it off and making me wait, he put it aside to answer my questions about my rifle and long range shooting. Courteous, humble, polite??? Really since when do you walk in to a gun shop and receive that type of treatment!! Then I asked if he could build me a custom 20 min rail for my rifle he told me a time line in which he would have it finished in, and he finished it ahead of schedule. Really!! Finishing it ahead of schedule??? Come on RICK get with the program. But when I received it, the rail was off, so I sent it back and he build me another rail, and that rail again was uneven. Stumped by this he told me to leave it over the weekend to figure it out, and the problem turned out to be from the manufacturer of the rifle (the milling on the action was off to be specific so when the rail was tightened it bent the rail out of shape), so he built me a third rail, then he took my rings, my scope set up my rifle so that I would not have any cross tension on my scope and made sure the rifle would function properly. NOW after all of this and feeling bad for wasting almost a week of his time, I asked him how much do I owe for the extra services plus the 2 extra rails, DO YOU KNOW WHAT HE SAID, THE NERVE THIS GUY HAS. He said we both LEARNED something from this and he didn’t charge me a penny more. REALLY?!! Damn you for your great service, Damn you for making me a loyal customer!!!
This is just a warning to all those who are looking for ####ty service do not I repeat do not got to atrs, Rick might just be having one of his days and treat you like a customer should be treated, even though I wasn’t dropping thousands of dollars, I was treated like I was.
I wish I had thousands of dollars to spend, because I know where I would spend it all.
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