If you have to, tell them to re-issue it. When mine was issued, it got lost in the mail. I called 2 weeks after it was supposedly issued to tell them it hadn't yet arrived, but they kept telling me that it was in the mail. After a week of calling and getting the run around, I finally told them up front that there was no way in hell a piece of mail takes 3 weeks to go from one part on New Brunswick to another, and demanded they issue another one. She told me in a rather snotty tone that they would do it, but if the original showed up, it would be null and void. Funny thing is, it's been 2 1/2 years and the original still hasn't arrived, so exactly who was right?
EDIT: I didn't see your post where you said they re-issued it.