I think they are a company that is interested in making money. Period. Now there's nothing wrong with that, but people need to understand that they want your money, they don't want to talk to you. If you're okay with no communication, and weird shipping policies, then you're set to deal with them. Their prices are usually good, so look at it like a discount outlet, like aliexpress. I used to order stuff from aliexpress that would show up a year later. In fact the shipping was so horrible that almost every time I got a package wrapped in rice paper and bamboo string (happened), I almost always had forgotten what I had ordered. Compared to that, tenda is fantastic. It's all in your perception.
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