new shipments

endophobic said:
Sorry J..n, I have to step in here . I only go on this forum to find the occasional deal and quite often M..st...r is right in the middle of some of the best but Jiminy Crickets why do you have to be such an ars to your customers, either directly, and trust me readers when I say this is true from personal experience or in this free forum that is to represent knowledge and freely given information. .....
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I tend to think it's because we are ultimately not that important.

I'd guess that Canadian retail customers are not that big a part of Marstar's business- from John's posts he deals in very large quantities, implying more of an international, wholesale focus. I think he's said that he supplies certain Canadian retailers.

Probably of Marstar's retail Canadian customers, a small portion relies on the internet. If that part of the business WAS important to Marstar, one would think that the website would be kept up to date.

And CGN would represent an even smaller subset. And is even less important. Otherwise, some "stickies" in the forum could mean that people wouldn't be asking the same questions over and over again.

Would be nice if Marstar DID more to keep its website current, which one would think would be better both for the company and prospective customers.

And some "stickies" about what's expected when, what's never coming in, etc, would help CGN members... assuming they'd bother to read them, of course!

John, can you make any comments (without giving away your trade secrets, naturally)?
 
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Raton57 said:
I contacted the store on Aug 8 about the bullets and just today got a reply back. Talk about slow.
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the fanboys will be along in a moment to explain that if you actually want information in a timely manner you shouldn't email, you should phone.... ;)
 
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NNTW;
"I tend to think it's because we are ultimately not that important."
How dare you make such a statement, have you compared Marstar with others, have you compared our warranty policy, how did you arrive at this conclusion ??

"I'd guess that Canadian retail customers are not that big a part of Marstar's business-"
Well at least you are honest when you say you are guessing....You offer absolutely nothing to support your statement....

"Probably of Marstar's retail Canadian customers, a small portion relies on the internet."
How do you arrive at these conclusions ? We are privileged to have thousands of satisfied internet customers, why would they not be important to us ??

" If that part of the business WAS important to Marstar, one would think that the website would be kept up to date."
OK, what don't you agree with ?? To keep our customers up to date we would require better delivery from the various producers.... Perhaps you would be kind enough to let us know how we can do that ??

"And CGN would represent an even smaller subset. And is even less important. "
I give up, your statement are going from ridiculous to absurd.... I will repeat, ALL customers at Marstar are of equal importance, how the hell do you think we built this company by having Important, somewhat important, less important grades of customers ?

"And some "stickies" about what's expected when, what's never coming in, etc, would help CGN members... "
As I said, perhaps you could assist us in arriving at absolute delivery schedules from the various producers we deal with.... I assume you have a great deal more experience in the area of international arms production and importation, so please help us along

I would really appreciate it if you are able to assist us, we always have issues with promised versus actual delivery... For example the latest container of Norinco pistols was guaranteed here for April 1st, arrived last week.... How would you solve the issues of production delays, inland transit permits, delayed export permits, delays in Customs here in Canada, etc, etc.... I am open to your suggestions.... Of course we would be prepared to pay you for your expertise ....

John
 
RATON 57;
"I contacted the store on Aug 8 about the bullets and just today got a reply back. Talk about slow. "
I would really like to look up the file on this matter, but I cannot find a RATON 57 in the data base, by chance do you have another name ??
John
 
johnone said:
NNTW;
"I tend to think it's because we are ultimately not that important."
How dare you make such a statement, have you compared Marstar with others, have you compared our warranty policy, how did you arrive at this conclusion ??

"I'd guess that Canadian retail customers are not that big a part of Marstar's business-"
Well at least you are honest when you say you are guessing....You offer absolutely nothing to support your statement....

"Probably of Marstar's retail Canadian customers, a small portion relies on the internet."
How do you arrive at these conclusions ? We are privileged to have thousands of satisfied internet customers, why would they not be important to us ??

" If that part of the business WAS important to Marstar, one would think that the website would be kept up to date."
OK, what don't you agree with ?? To keep our customers up to date we would require better delivery from the various producers.... Perhaps you would be kind enough to let us know how we can do that ??

"And CGN would represent an even smaller subset. And is even less important. "
I give up, your statement are going from ridiculous to absurd.... I will repeat, ALL customers at Marstar are of equal importance, how the hell do you think we built this company by having Important, somewhat important, less important grades of customers ?

"And some "stickies" about what's expected when, what's never coming in, etc, would help CGN members... "
As I said, perhaps you could assist us in arriving at absolute delivery schedules from the various producers we deal with.... I assume you have a great deal more experience in the area of international arms production and importation, so please help us along

I would really appreciate it if you are able to assist us, we always have issues with promised versus actual delivery... For example the latest container of Norinco pistols was guaranteed here for April 1st, arrived last week.... How would you solve the issues of production delays, inland transit permits, delayed export permits, delays in Customs here in Canada, etc, etc.... I am open to your suggestions.... Of course we would be prepared to pay you for your expertise ....

John
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Thanks John- was looking forward to your comments.....

Addressed in order:

If we were important, you wouldn't rag at us. Comparison with other retailers? ...it's certainly more, um, colourful here! (But don't worry, you haven't hurt my feelings too badly).

You've made comments in the past about what big deals you do- and that you deal with actual countries- and that you supply other wholesalers and retailers in Canada in North America. Hence, at the retail level, we're probably not that big a part of your business.

Internet customers- after an update of the website a couple of years ago, the same patterns are emerging. Stuff's on there that is out of stock and will never be replenished (let's use Chapparal as an example) with no indication that this is the case.

CGN customers- once again, if we were the valued customers you say we were, you wouldn't rag at someone who didn't want to go through all the posts, all the pages, to discover what's never coming back into stock.

Stickies- all I'm saying is that if you are able to post some notes about when stuff is expected- not saying that there aren't circumstances outside your control and nowhere did I suggest I know how to fix it- it could save everyone- you, your customers- the trouble of asking and answering the same questions over and over again. Other retailers seem to be able to do this....


To be honest, I think you've proven my point- a few disgruntled customers aren't a big deal, because Marstar is such a big operation. And that's fair enough- it's reality, and from a business perspective, it's a successful business model.
 
ENDOPHOBIC;
" why do you have to be such an ars to your customers,"
As I have noted many times, I am quite willing to discuss legitimate questions and comments with any and all customers, however since you seem to be a follower you may notice that some of the posts are less than friendly.... If that makes me an ars, well I guess I will have to live with it


"this free forum that is to represent knowledge and freely given information. Your consumers come here to learn and understand."
On this we agree, as I said above I will gladly reply legitimate questions, I would be the first to assist (have many times) people who are not even our customers, the folks here at Marstar have the customer at heart, we all want to help or reply questions that are relevant, however some folks simply do not understand that we have a large business to run and we cannot be on CGN 23 hours a day....


"your offending CAPS "
I have explained this many times, unless we mark replies in bold very often the recipient complains we did not reply....

"me having to read your snit comments "
I admit that sometimes I am short in my replies, but please understand that we handle an average of 300-500 e mail and other queries in the office each and every day.... we simply do not have the time to write long letters....

" "if you don't like it then send it back' is NOT the right answer."
OK now I am confused here, over the past three decades we have built up a reputation second to none with our simple no BS warranty policy, so what should we offer the customer instead ??

"better yet retire your keyboard and hire someone who at least gives the impression that they give a @#*&%. _ "
Excellent idea, I would like to make you the offer, buy me out and be rid of me....
On the other hand I would invite you to spend a day in our facility, providing you have the clearances, and see for yourself what we deal with, you may leave with a different perspective....

"I'm sure I will be ear marked for removal of site privileges "
I really don't understand ?? You complain if I don't reply, you complain when I do reply, now you say that you will be sanctioned for expressing your opinion ?? When have we done that ??

John
 
John, I also thank you!

Your posts are the main reason I even visit this site. Thanks for bringing some humor to my morning...
So many complaints, so little time. But i guess that's the name of the game.
 
stevelarry said:
Why do you guys even bother. Just don't ask any questions. If you do, you know you will receive a condescending or sarcastic reply.
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This is exactly what I mean, ask a question NO,, want to be informed NO, make constructive suggestions NO, ##### and complain YES....
John
 
johnone said:
This is exactly what I mean, ask a question NO,, want to be informed NO, make constructive suggestions NO, ##### and complain YES....
John
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Hi John,
I have a question.....
Why are you so incredibly rude to your customers and potential customers? Heaven forbid a newbie trying to learn should ask a question that someone else did 6 months ago.... Practically guaranteed you will go out of your way to try and make them feel stupid. After all, we were all supposed to be born with your knowledge correct?

I also would like to be informed..... Can you inform me why you let your arrogance and temper get the better of you for tens of thousands of people to see, without having any remorse or regret about it? What will it take for you to get the hint? You don't see this kind of stuff in any other dealer forums on CGN.

Lastly here is a constructive suggestion.... Try putting your customers first by showing some class and treating people with at least some degree of respect. That is if you do really care about your local market as you say you do.

Here is a complaint for you.... Other than an occasional laugh, your constant inflammatory posts are driving business away from your store time, and time, and time again. When are you gonna get it?
 
wildernessguy said:
Hi John,
I have a question.....
Why are you so incredibly rude to your customers and potential customers? Heaven forbid a newbie trying to learn should ask a question that someone else did 6 months ago.... Practically guaranteed you will go out of your way to try and make them feel stupid. After all, we were all supposed to be born with your knowledge correct?

I also would like to be informed..... Can you inform me why you let your arrogance and temper get the better of you for tens of thousands of people to see, without having any remorse or regret about it? What will it take for you to get the hint? You don't see this kind of stuff in any other dealer forums on CGN.

Lastly here is a constructive suggestion.... Try putting your customers first by showing some class and treating people with at least some degree of respect. That is if you do really care about your local market as you say you do.

Here is a complaint for you.... Other than an occasional laugh, your constant inflammatory posts are driving business away from your store time, and time, and time again. When are you gonna get it?
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Lost cause, forget it.
 
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Since I became a gun owner, I have bought an M305, a Tokarev, a Norc Mauser .22 clone, a M93 "woodsman", and a Colt Police Positive, and some bayonets and other goodies from John. Each one was a "small" separate sale to a small time customer, and not once did I have anything to complain about. Once I even got "extras" in the box. I run a small business as well, and I can understand the frustration from the terminal "looky-loo" or "tire kicker" customers who never buy anything but are always the first to complain about service. I've dealt over the phone and via email/website without issue, but perhaps I am the minority here, since I have spent so much money with them (note the sarcasm).
 
^^^
Same here...
Only received top notch service from them... 3-4 orders in the last 5 years
But I am not a tire kicker... When I want something, I go and buy it.
But hey, this is the internet... Whinners can hide behind a keyboard
BTW John, how far are you from Beau's brewery? Great guns and booze from the same village!
 
oddly enough, I asked a similar question here (post #3 of the thread)...
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Yes, you did ask. And others have asked as well.

But I'm asking it again, because it's the one question that never gets answered.
 
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