north sylvia

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guess_kto said:
Good product doesn't need warranty, ####ty product does require one. As long as you sell ####ty product, you deserve posts like this. That's how open economy supposed to work. Communicate quickly, fast and efficiently. Fix issue. Keep everybody happy. Enjoy reputation.

If you fail to communicate properly and fix the issue. You fail. Even if the customer is ... let's say not smart at all. At the end, it is your problem. Personally, it is a minus to N.Silva in my book (even if the author deserved to be tasered).
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Do you drive? Have you ever purchased a vehicle without insurance? Do you realize that regardless of product quality there are people out there that will use said product in inappropriate ways? Warranty is to the customers benifit! Suggesting that any product with warranty is not a quality product is ridiculous.
Please try to sensor your self.
 
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To the OP

http://2.bp.########.com/-x1gTQy_YBcU/TsWnPkvvYnI/AAAAAAAAC9U/NbjuOqXGSb0/s1600/crazy%2521.jpg

To North Sylva

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North_Sylva said:
Yawn,

In the OP rebuttle, you can clearly see the date is January 11th. That was the last time he communicated with us until March 17th. Between January and March, Purolator has become fussy shipping firearms without proper COS documents which is why Loomis or Canada Post was recommend.

Really not much to talk about there.

I think this thread has been taken just about as far as it can go at this point.

Thanks,
Click to expand...

"Yawn" isn't exactly the most professional way to handle things, but each to there own.
 
The votes seem to sway heavily toward NS being just fine, but they made a mistake here or there...like we all do??? Perhaps one poor employee??
 
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For as much crap as NS gets around here, I've had to use them a couple times for warranty/parts, and George has been great to deal with. YES - responses aren't instant - but they're dealing with HUNDREDS of other folks just like me. I'm not special - I don't get special treatment - I wait like everyone else. It sucks, but get some perspective.

Also - the M37 fiasco is not really NS's fault at all - The guns are sitting with the CFC lab and the RCMP awaiting classification. What else can they do? They likely have much more at risk ($$$) than anyone else here. The individual retailers took deposits - not NS. I have a deposit with one of them, but let's be honest - without '5 new walls', these won't EVER be classed as NR in Canada. Again - not NS's fault, as they imported them based on the interpretation at the time.
 
This thread is such a torture to read, but I read through it.

I put together this cole notes version here after reading 16 pages, and I am going to take the exception to close this thread because it is taking up the dealer feed space for other legitimate news.


OP asked for a RMA in January. NS provided a Purolator account number for the OP to ship.

OP sat on the RMA til March, by that time NS no longer used Purolator and the account number was no longer valid.

OP contact NS again concerning the RMA, NS told the OP not to use Purolator

OP tried to use Purolator for some reasons after he was told not to, of course the account number didn't work because NS had already cancelled the Purolator account!

OP threw a tantrum, because he couldn't figure out why he couldn't use a no longer valid Purolator account number after he was told not to.

Here is the lesson:

Business - don't keep RMA open indefinitely. RMA should expire within a certain period of time. If the thing is broken, don't let people keep playing with it for another 2 months?

Consumers - don't sit on RMA, send the thing out ASAP. Read instructions. If ask for a repair and keep playing with it, it is your responsibility.
 
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