Optics warranty issues....... let's hear them.

Some Bushnells have a buy back warranty if you just plain don't like it. And they all have a lifetime warranty. You really have nothing to loose if you don't like what you buy and your also protected for life. Their Canadian warranty center has excellent service.
 
canadaman30 said:
Some Bushnells have a buy back warranty if you just plain don't like it. And they all have a lifetime warranty. You really have nothing to loose if you don't like what you buy and your also protected for life. Their Canadian warranty center has excellent service.
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When I last talked with Bushnell a year ago I was told they will give credit for stuff that isn't even under warranty.
 
I have a vari-x ii 3-9 compact from the mid 90's- it has been to Korth twice for erector issues, not really a scope designed for a hard kicking rifle, both times it was back repaired within a week. The last time they replace the objective lense too as it was scratched.
 
freezer filler said:
I sent my Swarovski rangefinder in which I've probably had for 8-10 years. It had a dead button. They emailed me a shipping label, fixed it for free, refurbished the exterior (it was quite beat up... I use this EVERY time I go hunting) and had it sent back in a month at no charge. I was quite surprised as these do not have more than one year warranty. Great companies stand behind their products.
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I've heard stories of guys with Zeiss scopes having to send them back to Germany and it taking like 6 months to get them back...
 
Well -- its not a 'scope' but I was (with the help of Travis) able to have my 50 (PLUS) year old '8x,30A' Nikon binoculars recollimated at Nikon Canada. There was NO charge. After more than half a century the only thing I wanted addressed was a hardly noticeable (quite minor) collimation deviation .. that Nikon Canada adjusted for FREE! Those old binoculars didnt need anything else as optically they were ( and are still) exceptional. ... I still have my Nikon F2 ... and the camera - and lenses - work like new. I have had many Nikon products (and Leitz etc etc ) and never had a bad Nikon 'experience'.
 
I bought a Sightron via a well known BC supplier and it was DOA. Sent it back, no problem, a replacement was dispatched once they had it in stock.

I'm a Sightron man for life.

Candocad.
 
Swarovski

A bit of an old thread but I though I would add my story. I have a pair of Swarovski 10x42 El's. Bought 2 years ago. Never bothered to fill in any warranty info or register the purchase. I was way hunting a few weeks ago and somehow I managed to lose the rubber at the top of the eye cup. They are glued on but I did notice one was loose. Anyhow I grabbed my binoculars to glass a slash I was standing in front of and was a bit alarmed to notice that the rubber was gone and nowhere to be found. When I came home I promptly called Swarovski's 1-800 number and told them my story. I told them I never registered my purchase. A very nice lady from Swaro took all my info including the serial number of the binoculars and said she was mailing out two new eye cups. I asked her to take my visa number fully expecting to pay for these. She said there is no charge for the cups and no charge for the shipping. I told her I only need one and she replied that she was sending two that way I would have a spare. I received my cups today exactly 10 days after my call.

Thank you Swaro.

Swarovski product I currently own 3 Z3 scopes, 1 20-20x80mm spotter and my 10x40 El's. I can tell you that I will never own another brand. I can say first hand their product quality is outstanding and now I can add their customer service is equally outstanding!

https://i.imgur.com/JyBv0jI.jpg

https://i.imgur.com/w40QW1e.jpg
 
Uisge said:
I had an issue with vortex, I bought a scope that someone had crushed the tube carelessly trying to tighten their rings. I sent it in to get checked out and they sent me back the next generation of that scope for free! The nerve of those guys!
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Vortex tubes must be the thinnest ones on the market because it seems like everyone who sent one back "crushed the tube tightening the rings" :rolleyes:
 
one S&B scope i have had for around 13yrs and nothing,just perfect
one meopta scope i have had for 14 yrs and again just perfect.
not sure what scope is on my 10/22 which i have had 20yrs and thats still going fine.
 
Personally, I don't care about warranty... I want something that works.
If you're out in the bush (or at match) and you scope gives up the ghost, the warranty won't do much for your wasted time.

The only scope I had to call for warranty work was a late 70's Leupold handgun scope. It had spent its life putting up with full loads of 357 and 44... eventually something rattled loose inside. Korth fixed it up and gave me a new turret cap.

If I had to send pretty much new Leupold's for warranty every year, I'd be switching brand.
Oddly enough, some people seem to be buying Vortex for this same reason... "Hey look, a new scope every year or two..."
 
sillymike said:
Personally, I don't care about warranty... I want something that works.
If you're out in the bush (or at match) and you scope gives up the ghost, the warranty won't do much for your wasted time.

The only scope I had to call for warranty work was a late 70's Leupold handgun scope. It had spent its life putting up with full loads of 357 and 44... eventually something rattled loose inside. Korth fixed it up and gave me a new turret cap.

If I had to send pretty much new Leupold's for warranty every year, I'd be switching brand.
Oddly enough, some people seem to be buying Vortex for this same reason... "Hey look, a new scope every year or two..."
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Exactly why my choice has been and will continue to be Swarovski
 
Vortex's warranty:

"We'll sell you a $200 scope for $700...that way when it craps out, we wont hesitate to send you another one (or two).
We still make money, and you brag online about how painless the process was, and how great of a Company we are!"

The best warranty is the one you never have to use.
 
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Uisge said:
I had an issue with vortex, I bought a scope that someone had crushed the tube carelessly trying to tighten their rings. I sent it in to get checked out and they sent me back the next generation of that scope for free! The nerve of those guys!
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This seems to be a big problem with scopes in general because people often over torque the scope rings and have been doing it for years . When I got a new Vortex scope recently it had a warning around the scope tube about over torquing the rings and also about not using thread locker. I often see people saying that they have had some brand of scope for years and never had any problems which in many cases I am sure is true, but many of these rifle are hardly ever shot, especially if they are hunting rifles and the owner has multiple rifles. I think when you see scopes for sale on CGN which have rings marks it is a good sign that the rings have been over torqued! The attached is the document that came with the last Vortex scope i bought. In the case of Vortex I see that the PST Gen 2 scopes are considerable heavier than the Gen one and I think this mainly because they have much thicker scope tubes aka. like Nightforce.

https://drive.google.com/open?id=0B5cHrMCgUCwJbUdqOTc4RVBoRDA
 
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