Ordering from Marstar

My recent order for frontier bullets thru Marstar was no problems. My past dealings on gun purchases and warranty work with them were no problems either. But then again, I've always called them.
 
I'm starting to wonder if something's up on Vankleek Hill. Their website hasn't been changed for eons (still show cast lead bullets that have been discontinued for over a year) and they're growing more non-responsive and the Man Himself (Peter) hasn't appeared in this thread yet...
 
I've been trying to get a K100 from them since mid Nov; emails get replied to rarely, I still don't even have a quote. Jaro (from GrandPower) has problems getting a hold of them, and he's the manufaturer of the gun these guys are supposed to be distributing. I'd much rather deal with someone like GunNThings, but for K100 I'm stuck with Marstar.
 
It looks like we should forget about trying to reach them via email. It is to much of a hassel for them to answer our questions or process an order sent to them via email.
 
If they cannot handle the current email load, they should either not have the email address or they should have enough staff to adequately attend to the email.

Also, they usually responded quite fast to my queries for a price before I paid but as soon as they had my VISA #, no more information. All of my emails have been marked urgent or order information or something to hopefully draw attention but again, nothing.
 
Trigun , I could disagree more with you .
The owners are the captain of the ship . It is their responsability to ensure their employees are representing their customers . If the employees are screwing up its the owners who stand to loose and should deal with it .
They could be dealing with real problems faced with bussiness everyday like lack of available trained staff , their advertizing creating more demand than they can handle or a lack of technical knowhow to respond to the inquiries .
Their pricing may also dictate low pay to their workers to make a profit for them and you get what you pay for .
Notice my use of " THEIR " .
That said I've dealt with them twice and would give them a C- grade .
Would I use them again , yes .
Do I jump at the chance to use them , no .
 
My dealings with Marstar have always been good.

Then again, I always phone, and never outside of their working hours, or during lunch.

If you are having trouble getting through to them, remember what time zone they are in. You aren't going to get anyone if you are calling from Vancouver at 4:15 PM.
 
spi said:
My dealings with Marstar have always been good.

Then again, I always phone, and never outside of their working hours, or during lunch.

If you are having trouble getting through to them, remember what time zone they are in. You aren't going to get anyone if you are calling from Vancouver at 4:15 PM.
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I am not disputing this but if you are trying to sell guns NATIONALLY, you should be able to deal with customers from all time zones. If you encourage people to email you, you should do your best to answer those emails. That's like saying "phone us" and then letting your answering machine take the calls only to not check all your messages.

I am not disputing that Marstar takes care of things when you call but for those of us that can't call when it is convenient for THEM, we need other avenues of communication if they want our business. If we are told to email, there is a reasonable expectation that our emails will be read and, if necessary, answered promptly. If people are emailing to ask why orders have not gone through, that deserves attention. If people want to place orders, that deserves attention. If people want to cancel orders, that deserves attention. If I PM someone from TSE (a board SPONSOR) with even the most assinine question, I can expect a response within 12 hours at the latest (and that is if I ask the question at 8pm at night or something).

The thing is, if you encourage people to email you, what the hell is the point if we have no idea if someone is actually reading the emails ?
 
I haven't had any problems with Marstar. I've always had fast responses to emails. Comms have always been friendly and informative. Phone is probably the best choice for actually ordering firearms though. I will deal with them again in the future.
 
Ah the monthly Marstar thread - should be a sticky.

I have e-mail, isn't effective with Marstar - I stopped using it.

I have a telephone, works exceptionally well with Marstar - I use it.
 
gorky said:
I am not disputing this but if you are trying to sell guns NATIONALLY, you should be able to deal with customers from all time zones. If you encourage people to email you, you should do your best to answer those emails. That's like saying "phone us" and then letting your answering machine take the calls only to not check all your messages.
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I understand what you are saying, I guess that I am just more tolerant of these sorts of things.

Probably because I do business internationally, but I go home at 4:30 and don't have my calls forwarded. Nor do I expect it of anyone else. Neither can I return a call if I can't understand the garbled message - as VERY often happens. Or reply to an email that I never saw because my company's spam filter blocked it.

And probably because I have had to deal with the same issues in other companies. Calling a company in Boston several times a day for a couple of weeks trying to get a hold of some one. Waiting for a reply to an email that a supplier never got. Waiting for tooling that doesn't arrive because the clerk at the company I ordered it from never forwarded notice of payment to their shipping department.

So even though it's aggravating, I'm inclined to cut the people I deal with some slack - and when I am not, I just take my business else where.
 
Well, my dealings with Marstar have now come to a complete halt. After 2 months, they placed the order, ordering something different than what I asked for. When I asked about that, I was, basically, told to go #### myself, and go deal with the manufacturer myself.

I'll be trying to get GunsNThings to do the import for me, that's someone who gets the job done, has great prices, and (this being the 21st century) doesn't have a problem with email communication.
If that doesn't work out, I guess I'll stick to the Norincos, or maybe try the SP-01.
 
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