Oh wow this would be cause the pandemic I'm guessing? just did a renewal through their online portal and it was super easy, just uploaded a pic answered a few questions and 6 days later it was approved. If you're doing renewals if possible do it online. Never thought dealing with the government would be easy but never did think it would be this easy.
I renewed over a year ago, took 3 months to get my card back. My inderstanding is that there has been a significant uptick in PAL applications in canada over the last few years. SInce the ban I have heard that the PAL applications have almost doubled, no doubt causing backlog. I have also been told that the card making machines back east are "broken" believe what you want there.