Problems with my new NEA 10.5"

[Leg]

For the price point something has to give, but I've never seen anything like that...... ever.

Olympic has nicer looking carriers.

 

[The Baron]

I've been wanting to pull the trigger on an NEA for some time, but I'm not a fan of paying for something before it's in the store (or even manufactured!). Now seeing those pics I'm a little hesitant and maybe it's best to wait and see if QA/QC improves once the backlog is cleared. I really want a Canadian made AR, but I also don't want to be sorting out deficiencies when I get it.

 

[North Eastern Arms]

So I got the BCG staked or replaced today by a person from NEA. But maybe I'm paranoid now, but it looks funny, too.

This will be sorted out ASAP.

 

[BigBeaverBoomStix]

Who dropped the ball here?

That is definitely not acceptable. Obviously someone sent something they shouldn't have. This will be sorted out ASAP.

"So I got the BCG staked or replaced today by a person from NEA..." CGN regular Ogiku

So someone at NEA clearly messed Ogiku around, no excuse for this, at all. They should be fired, period. If they couldn't do the work, and/or replace the BCG with a new one, they should have said so. No shame in waiting until the job is done right.

But no, they f'd it up, handed it off to the customer, so they could wreck their brand new NEA 15 when the BCG came loose. After all the warnings, and this can still happen.

This is a PR nightmare, not just for NEA, but all their proud NEA 15 owners, of which I'm a member.

My NEA 15 BCG is fine, a thing of beauty compared to the rubbish
Ogiku was given, although the staking on mine is not considered "properly stated" by the AR15's top tier industry/builders. The metal is "punched in" on either side as opposed to "crimped" such as the BCG by Daniel Defence - which is obviously a better method.

I will continue to support NEA, as a canadian company, but this unacceptable. I don't think the majority of people who weigh in on the NEA 15 can be called "haters, etc." We are mostly being rightly concerned about real issues with the NEA 15 system that need to be addressed - and we all look forward to the day that these problems are resolved.

Thanks to NEA for continuing to be responsive, but this latest episode regarding Ogiku is pathetic.

 

[2bad4u2]

That is definitely not acceptable. Obviously someone sent something they shouldn't have. This will be sorted out ASAP.

So, who was the master machinist behind this blunder? Even a precursory visual inspection of this BCG would have determined it to be unacceptable.

Wow, you guys need to be far more selective in who you sub-contract your parts to. This situation is far beyond a "few bad apples" in the barrel.

 

[JoeOnePack]

That is one scary BCG. I mean it only takes 2 seconds to visually inspect this part. Anyone who inspects this and knowingly sends it back out to a paying customer is 100% incompetent. That said, I am sure NEA will make make it right, but come on, these are simple things that should be done right to begin with.

 

[2bad4u2]

That is one scary BCG. I mean it only takes 2 seconds to visually inspect this part. Anyone who inspects this and knowingly sends it back out to a paying customer is 100% incompetent. That said, I am sure NEA will make make it right, but come on, these are simple things that should be done right to begin with.

Agreed. Perhaps, a third time's a charm?

 

[North Eastern Arms]

I have no idea what happened. The customer was contacted and told that a replacement is coming. That is not representative of our normal carriers, and anyone with one can vouch for that.

Regardless of why once our new batch is done he'll have one and he can keep this one and turn it into a wind chime or have a burial at sea..

 

[BigBeaverBoomStix]

You know who did this and how it happened.

I have no idea what happened. The customer was contacted and told that a replacement is coming. That is not representative of our normal carriers, and anyone with one can vouch for that.

Regardless of why once our new batch is done he'll have one and he can keep this one and turn it into a wind chime or have a burial at sea..

What happened?! Someone committed a cardinal sin here, and made your company look bad - FIRE THEM!!!

If it were my company I'd be telling customers that the incompetent employee has been let go and that this type of work product will not be tolerated by anyone who represents us. Problem solved.

Humour and patience is running out on this type of behaviour, time to get serious, if someone is causing problems, they've got to go, or you're going to continue to look bad.

Example, will this same employee, be working on my NEA 15 if I need warrantee work done? Because if he ain't fired, you can just send me the parts - since I don't want some monkey with a hammer smashing up my $1000 investment - I think that's reasonable logic.

NEA makes plenty of great stuff, this situation will be resolved, but actions taken from this point must be decisive, no more we don't know stuff. Sure you do, and we do to. Fix it and lets get on with our canadian AR15 love affair.

 

[North Eastern Arms]

Trust me, the situation has been resolved on the inside.

 

[FriendsOfTheOakTree]

What happened?! Someone committed a cardinal sin here, and made your company look bad - FIRE THEM!!!

If it were my company I'd be telling customers that the incompetent employee has been let go and that this type of work product will not be tolerated by anyone who represents us. Problem solved.

Humour and patience is running out on this type of behaviour, time to get serious, if someone is causing problems, they've got to go, or you're going to continue to look bad.

Example, will this same employee, be working on my NEA 15 if I need warrantee work done? Because if he ain't fired, you can just send me the parts - since I don't want some monkey with a hammer smashing up my $1000 investment - I think that's reasonable logic.

NEA makes plenty of great stuff, this situation will be resolved, but actions taken from this point must be decisive, no more we don't know stuff. Sure you do, and we do to. Fix it and lets get on with our canadian AR15 love affair.

Let me ask you, have you ever made a mistake in life? I'm sure the guy that assembled this rifle feels terrible. Firing the guy for making an error, not even knowing if this is his first error or not is ridiculous. If this happened over and over I would understand a case for termination but c'mon, humans make mistakes, we learn from them and get better. I'm sure glad you're not my boss.....

 

[North Eastern Arms]

What happened?! Someone committed a cardinal sin here, and made your company look bad - FIRE THEM!!!

If it were my company I'd be telling customers that the incompetent employee has been let go and that this type of work product will not be tolerated by anyone who represents us. Problem solved.

Humour and patience is running out on this type of behaviour, time to get serious, if someone is causing problems, they've got to go, or you're going to continue to look bad.

Example, will this same employee, be working on my NEA 15 if I need warrantee work done? Because if he ain't fired, you can just send me the parts - since I don't want some monkey with a hammer smashing up my $1000 investment - I think that's reasonable logic.

NEA makes plenty of great stuff, this situation will be resolved, but actions taken from this point must be decisive, no more we don't know stuff. Sure you do, and we do to. Fix it and lets get on with our canadian AR15 love affair.

With some of the issues that have happened with other manufacturers over the years that people here still fawn over.. I think our relatively small number of mishaps pales in comparison. We've done a lot in a short amount of time and have hit a couple speed bumps. But with every problem there has been an instant reaction internally and the problem corrected. We have a lot to learn, yet are learning fast. Every hiccup has led to a better product at every stage. Yet, we are looked upon with a microscope and get raked over the coals over any issue that arises. However the grief we've received urges us forward, and makes us better for it. So even those wishing to bring us down, build us up.


We have new staff that are still learning, and if anyone here thinks they could step into any one of their shoes and perform better let me know and we'll put you in. There is a massive amount of training and work to be done. There are a lot of internet experts and professionals around that have nothing better than sit on their couch eating their ham sammiches and critique everything that passes before their eyes. Someone made a mistake.. I'm sure everyone would love us to post a crucifixion video from the shop floor.

NEA staff are all very close with each other and take all matters of quality to heart, and take it personally. No one likes making a mistake but it happens; and trust me that when it happens no one is happy about it. It's how you handle those mistakes that matters. But if you think that someone that is helping to build a business is going to get fired because of a gas key, you're high.

I hope your employer holds you to the same level that you expect here.

 

[2bad4u2]

Dave, I think you're missing the point. It's NOT that people relish in watching your company falter. Everyone on this board wants a solid, dependable, and reliable Canadian manufacturer of quality firearms related products.

What seems to get under most people's skin is not that mistakes happen but the ones that DO happen are readily apparent and could be discovered long before your rifles have even left the shop. The soft metal in the trigger could be considered an exception as it would take time to determine that. I'm sure you can appreciate why people get uptight over this.

Improving your processes in a timely manner to improve the quality level of your product is admirable but at some point NEA has to take a step back and re-evaluate the situation. With every batch of guns released comes a new "unique" problem. This inconsistency IS going to hurt your sales, reputation, and will errode consumer confidence in your product.

You guys have consistently proven that your level of customer service after the sale is second to none. I hope for NEA's sake that more focus is placed on the end product so that the sh!t storms here become a thing of the past.

 

[cp220]

So, who was the master machinist behind this blunder? Even a precursory visual inspection of this BCG would have determined it to be unacceptable.

 

[BigBeaverBoomStix]

My last word.

With some of the issues that have happened with other manufacturers over the years that people here still fawn over.. I think our relatively small number of mishaps pales in comparison. We've done a lot in a short amount of time and have hit a couple speed bumps. But with every problem there has been an instant reaction internally and the problem corrected. We have a lot to learn, yet are learning fast. Every hiccup has led to a better product at every stage. Yet, we are looked upon with a microscope and get raked over the coals over any issue that arises. However the grief we've received urges us forward, and makes us better for it. So even those wishing to bring us down, build us up.


We have new staff that are still learning, and if anyone here thinks they could step into any one of their shoes and perform better let me know and we'll put you in. There is a massive amount of training and work to be done. There are a lot of internet experts and professionals around that have nothing better than sit on their couch eating their ham sammiches and critique everything that passes before their eyes. Someone made a mistake.. I'm sure everyone would love us to post a crucifixion video from the shop floor.

NEA staff are very close with each other and take all matters of quality to heart, and take it personally. No one likes making a mistake but it happens; and trust me that when it happens no one is happy about it. It's how you handle those mistakes that matters. But if you think that someone that is helping to build a business is going to get fired because of a gas key, you're high.

I hope your employer holds you to the same level that you expect here.

NEA has been given a lot of grief by "internet experts", fair enough, plenty of keyboard pounding monkeys who love to throw muck around.

However, if I made this kind of mistake, I would expect to be fired. Who would ask me to work on their gun if that was the kind of work I did? Any takers? I have a hammer!

I recall Heckler & Koch's motto, "..in a world of compromise, we don't"

So maybe I'm "high" for suggesting a head should roll on this, better theirs than some poor soul who puts their life behind your product.

I'm learning too, a loose gas key is not the end of the world, failure to cycle, etc. For "paper target assassins", like me, not really a life threatening issue.

Still I can't help but wonder about all the people who do use your product in a life and limb situation. They deserve closer QC than this, true no AR15 product is perfect for every expectation, but this seems junior league to quote others who have weighed in on the subject.

NEA, on this CGN thread, also said that "If you are not satisfied with the quality of our products, or how we handle the very small percentage of CS issues we receive, I respectfully request you purchase another product."

I think that sums it up for me, I'll stop pestering NEA, sell my NEA 15, and they can get on without having to listen to my criticism, which they suggest indicates I must be "high". I wouldn't want to break up a "close employee relationship", so maybe I should just stay out of it, no problem, done.

Never suggested anyone get crucified, I can already see how that would go - judging from what they did to the gas key.

Best of luck guys, you're going to sink or swim together, I hear all the best sports teams do that.

Me? I just don't fit into that equation, I hold myself accountable, if I screwed up this badly, I'd expect to get cut from the team, benefits the team, the fans, and tells everyone else, don't mess around or you can hit the road like him.

Everything I wrote on CGN, regarding the NEA 15 was intended to promote a positive result. Clearly I'm no longer welcome to do that, as far as NEA is concerned.

So I will respectfully hit the road and I still do wish you genuine success, it's a noble effort to mass produce a canadian AR15 system. No one else has tried and for that you have no equal, so you're still the best in the field. Thanks.

 

[50calshooter]

WOW, the BCG is a train wreck...

Not good, not good at all. Whoever did that hack job is a tool, I can't believe he would even send that out.



I agree with another poster that NEA should focus on the Canadian market first, get good quality guns into Canadian hands then send some around the world.

 

[gunny bunny]

I was at Target Sports yesterday when the new shipment of NEA guns came in. I watched skeptical employees strip and inspect the guns, i looked at one myself.

Not one of the issues that have come up in the last several weeks were present on these guns. Carriers were staked and didnt look like the trash above, castle nut was staked, gun was smooth etc. If anyone is in Target sports, ask to see the range guns, The employees there told me they have over 15k rounds through them and other then replacing the spring and buffer they have run flawlessly. I think we should step back as a community and see if the next shipment that was just delivered is up to par and if their new quality system really has been revamped. If not, let the fire reign down. But if they have taken this lesson to heart there is no point beating a dead horse.

 

[North Eastern Arms]

I was at Target Sports yesterday when the new shipment of NEA guns came in. I watched skeptical employees strip and inspect the guns, i looked at one myself.

Not one of the issues that have come up in the last several weeks were present on these guns. Carriers were staked and didnt look like the trash above, castle nut was staked, gun was smooth etc. If anyone is in Target sports, ask to see the range guns, The employees there told me they have over 15k rounds through them and other then replacing the spring and buffer they have run flawlessly. I think we should step back as a community and see if the next shipment that was just delivered is up to par and if their new quality system really has been revamped. If not, let the fire reign down. But if they have taken this lesson to heart there is no point beating a dead horse.

Thanks.


If even half as many of our customers that were 'happy' we're on here creating multi-paged threads as those with the issues I suspect that the view would be different. But they're likely too busy shooting. We receive a pile of email from our customers, and the overwhelming percentage of it is positive. If it weren't for those people we'd be mired in all that is the internet.

We don't want those who have a problem to think that they can't voice a concern and see it actioned. We've always sorted out a problem we've faced. But I'd be lying if I didn't say that I'd rather spend my time working than being in here.

 

[NavyCuda]

If NEA wants it, I would be willing to consult on your QC process. One day with me on on the floor they'll either quit or do it right.

 

[chemo]

this is an interesting turn of events