Right now it just sounds like you need a little more patience in these difficult times.
I really don’t.
But perhaps this particular fellow could use your advice. In his next sales venture anyway.
When I make a purchase I want my receipt.
When it ships I want my tracking.
When neither of those things happen and I give you another chance a week down the road, I expect service with a smile.
When that call starts with asking if Ive even got the right store, followed by refusing to bother to look up my invoice I am comfortable with saying "it looks like we're done here".
Missed. By a country mile...
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