RCBS customer service and warranty

I

ian745

CGN Regular
Rating - 100%
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Location
Courtenay BC
well it happened, i broke my hammer awhile back busting apart some .308 loads that i didnt need to try while building up my current load, , the cap where the shell holder is on that screws in split in 3 places, a quick email to rcbs to enquire about where to order just that one part as i didnt want one broken and one good hammer, got an email the next stating that he would look into it for me and get back to , this is 3 weeks ago or, so fast forward to today, i had forgotten about it totally, low and behold i have a little parcel from the US , i guess he couldnt find where to order the part so he sent me, not 1 not 2, but 3 of the screw on caps, plus another set of the shell holder part aswell,

sent the gentleman a quick email to say thanks, it was totally un expected, and he said, well, i couldnt find the place to order, so to save me from buying a new one he sent me what he could find

nice to see a big company stand behind its product, even one made out of plastic and that gets smashed, a lot..lol
 
Doesn't surprise me at all. I've had great dealings with RCBS customer service in the past, too. They really do stand behind their products. Hornady too.....as well as others. Lyman, Lee, Forster, Dillon, to name only a few. A few years back, I buggered up the decapping rod on one of my rifle dies. My own fault. After fruitlessly trying to find a replacement part through various retailers, I contacted Hornady, described my predicament and asked whether I could buy the part from them, factory direct. The reply was: "Why did you waste your time doing all that? You should have called us, right away. We will send you a new one, free of charge". Didn't matter the cause of the part failure. That is how you take care of your customers! I can think of any number of retailers who could learn a lesson from these types of stories.
 
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