For whatever reason the thread on the shaft of my expander ball decided to strip. As a consequence, the de-capping pin would get wobbly and I had to keep trying to tighten it. I took a pic and sent it to RCBS along with an explanation of the problem. They were fantastic! They contacted me very shortly after receiving the email, and sent me a new shaft complete with the pin and ball. The only hold up was the US custom laws, so that delayed the delivery for a few weeks, but the service tech I dealt with was great. I told them I just needed a new shaft, but they sent me the complete unit and 5 extra de-capping pins all at no charge. That's what I call good customer service.
RCBS Customer service.
- Thread starter LawrenceN
- Start date
- Location
- West Quebec
Now that is good service and nice to know when you have their products.. I do
- Location
- West Quebec
Yes reloading equipment gets expensive if you choose the wrong equipment..
- Location
- Vancouver Island
Have the laws around dies, etc. changed recently - i.e. new ITAR restrictions on reloading gear? I purchased some new dies from Sinclair about a year ago, and it was just the usual shipping time from there to here (about 10 days from purchase to arrival).
nowarningshot
CGN Ultra frequent flyer
Had something very similar happen. Pin bent and broke, sent me a new decapping/sizer set up and some extra pins. That is the story, it was three weeks ago and shipped two weeks ago. Hope i am not waiting for the border to clear as it should have been here already.
You pay a bit extra for that warrantee, but it's worth every cent. Applies to kit you may buy used too.
Sent 'em a letter, eons ago, asking where I could get decapping pins. Got a package of 'em and a list of dealers about 3 weeks later.
Sent 'em a letter, eons ago, asking where I could get decapping pins. Got a package of 'em and a list of dealers about 3 weeks later.
