RCBS customer service

I needed some pins to replace the worn out ones on my partner press. I asked how much to buy new ones.

The only response I got from them was "
Hi just ordered those for you no charge".

I'll continue buying RCBS
 
Excellent for me to. I broke the side of my rockchucker and no problem sent me all the new parts no cost and in a about ten days. I was pulling a stuck case in a 300 mag die and the side busted right off. They didn't want any of the broken pieces back eather. Top notch.
 
I understood that RCBS had moved manufacturing to China, but returned to the US due to QC issues. At least that what the RCBS rep had told me early last fall.
 
I use the Lee dies (3 die set) for .223 (bought used from a CGNer) and no problems on the progressive 550b.

Glad my Dillon is 15+ years old. Better steel quality. Likely break my wood bench before the press. :p
 
Trotter said:
My experience? I had to BUY a small rifle primer tube as i was missing the one from my 550b. I had to BUY the alluminum piece where the bullet drops out, because it was missing.
I had placed an order for 4 die holders, funnels number A-F, extra die pieces, pickup tubes, shell plates/kits. Cost was about just under $200 and they stilled billed for the parts that should have been
with the press. My impression, they are very knowledgeable about parts, and had all on hand. I am ticked off that the two minor parts were billed out to me.
I can run, 9mm, .223, .45, .270 each with its own die plate. I think the lifetime warranty should have covered the two missing parts. They make a great product, and
cant understand why they would not honor the warranty. Ya, its a drop in the bucket, but why not have good customer relations, and toss in something to keep
the customer happy. Just the way i was raised, treat people well.
Click to expand...

We are comparing the merits of RCBS products and not how Dillion charged you for lost parts. RCBS has never charged me for a replacement part even though they should have.Note to self do not lend out die sets!!
 
You must log in or register to reply here.
Back
Top Bottom