Some businesses get so many crap e-mails from non customers, it is hard for them to wade through all the crap e-mails to find a customer. If a gunsmith has to spend an hour or more a day to check e-mails ,you have to wait longer for him to finish your project. Make a phone call, might cost you a buck or two but you have your contact, who can ask you questions and you can ask your questions( how long, how much, how and when do you get it to him). Too many people depend on contact through e-mail to businesses and are disappointed when they don't get an immediate reply.