Reliable Gun Massive Sale Issue.
- Thread starter BMG.NutZ
- Start date
- Status
euuh , sorrry , I wrote 3 emails (orders@reliablegun.com) and made one call to someone at reliable last week, no way to make this right at this day.
I want to get what i have paid for, sorry if it' disturb you. Maybe Nick is the right guy to resolve the situation.
Merry Christmas BMG.Nutz,
We are all at home celebrating Christmas with our families today but please check your inbox.
I have no doubt we can find a way to make this right.
From time to time we there is a mistake made when using manufacturer supplied product descriptions and I'm sorry that you are the one to suffer for it. Also sometimes we get back logged with emails, especially after the sale but anyone can reach me directly at Nick@reliablegun.com or call us anyway we are open.
Happy holidays everyone,
Be safe and don't let it get TOO messy
Best wishes from the Reliable Gun Family!
I hope . thanks.
rally guy
CGN Ultra frequent flyer
Really!!!?? I takes a minute to set up a milling machine to ready the front of the barrel at the right size to tread it?
It's not just cutting tread.... plus if it's cut at a slight angle it can affect accuracy.
andrew3081
CGN Ultra frequent flyer
- Location
- Vancouver, BC
Really should not be any risk? The most reputable dealer will make mistake and it will be risk when you buy from them ONLINE.
Again, if you want to save a few bucks during a sale, there are always risks like not be able to get a hold of them during the sale.
You can't just expect everything is perfect and you can save at the same time.
If the dealer or store fix the issue then it would be all good.
rally guy
CGN Ultra frequent flyer
I will add, I love sales and the opportunity to get a great deal, but do they really have to make them as frustrating?
1- if you have a online sale make sure your website is not going to crash.
2- DON'T make your friggen sale start at midnight, you know some of us have live and need to sleep at night. Why not start at 5 or 6 pm? Then everyone could participate on a equal footing even us on the east coast.
3-have staff able to pick up the phone and answer emails!!! I had major issue trying to buy a scope last sale and I walk away extremely frustrated. They NEVER returned any of my e-mail or post on cgn.
4- it's resonable to understand that not all calls and email can be answered in time of the sale but if the product number of the product was listed it would help in answering some questions. I was interested in a nightforce scope but couldn't figure out if the model listed had illumination, that was the second scope I tryd to buy but I never got a answer about the scope so I had to pass.
I think these are all resonable things?
1- if you have a online sale make sure your website is not going to crash.
2- DON'T make your friggen sale start at midnight, you know some of us have live and need to sleep at night. Why not start at 5 or 6 pm? Then everyone could participate on a equal footing even us on the east coast.
3-have staff able to pick up the phone and answer emails!!! I had major issue trying to buy a scope last sale and I walk away extremely frustrated. They NEVER returned any of my e-mail or post on cgn.
4- it's resonable to understand that not all calls and email can be answered in time of the sale but if the product number of the product was listed it would help in answering some questions. I was interested in a nightforce scope but couldn't figure out if the model listed had illumination, that was the second scope I tryd to buy but I never got a answer about the scope so I had to pass.
I think these are all resonable things?
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- Location
- Northlands, BC
BMG.NutZ, I've shot at the VGC with the owners and shopped there for 26 years. Don't blast them as this is likely an error that they will correct. Be nice or Santa might send the grammar Nazi after you.
Agree with this. I've always looked at the Christmas sales in terms of risk vs. effort/reward and most times I sit out, because the amount of effort required isn't really better than the savings. It's not like these places can easily throttle up to meet the 10 or (probably way more) times higher transaction volume than they normally do, so you gotta expect things to go wrong to a certain extent.
Andrew, I'm not sure what you are defending/upset about. If the product being sold is on sale / full msrp, or instore / online should not matter. There should be no mistakes regarding product descriptions and pricing - there is an entire competition act and several other statutes/regulations detailing the duty of care of retailers to consumers (including simple contract law). This does not mean mistakes do not happen. The "risk" of mistakes can occur online and real life. But, to label online sales by sponsors as buyer beware, I might as well shop EE oncourse,eing reputable, 'to me', means you conduct due diligence on your products/descriptions/pricing to minimize and eliminate mistakes, or perhaps even stay silent on them as to not cause the consumer to rely on the reprsentations made in the advertisement, and if a mistake is made, remedy them promptly and satisfactorily. In this particular case it might be an offer to pay for threading and provide a muzzle device, or a full return, or anything else the two parties decide on, I am not sure. I would find it hard to believe that reliable or any cgn retailer would disagree with the above - again, it's why they work so hard here on cgn and support the community/forum - they differentiate primarily based on being reputable and customer service (of course on pricing and product selection as well).
Please note, I am a huge fan of reliable, and my comments are in general for any retailer. And again, once nick/Hermes get back online, I'm pretty sure this will be solved. I'm just writing as "devils advocate"
jg
- Location
- Springwater
RG is solid peeps, I'm sure that they'll make it right!
Bad Lieutenant
CGN frequent flyer
- Location
- GTA
"Last week" is still only one week before Christmas. You expect them to somehow have the item shipped back, inspected, then either threaded, or replaced, and then shipped back to you... all in less than a week? That's just completely unrealistic. Then you come and complain on an open forum about it, which is, as I said, unreasonable.
You should have just emailed them about the issue and asked them to get back to you as soon as possible, after Christmas, and left it at that.
So euuh sorrry, if you don't like my reply, but you created the open thread in the first place. (And surely you've noticed my opinion on this is not in the minority.)
Just give them a chance and they'll sort it out.
Cheers.
100% agree. It can be a rifle with a scope in the pic, but if description says no scope included than you can't expect one to be.
The ad did not say the barrel not threaded etc, or it's a different colour or rifle ejects downward only
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MC One Shot
CGN frequent flyer
- Location
- BC & USA
Kudos to Reliable to respond to the issue on Christmas day where the OP should have taken into consideration that others are on holidays as well. Merry Christmas
Bad Lieutenant
CGN frequent flyer
- Location
- GTA
100% agree. It can be a rifle with a scope in the pic, but if description says no scope included than you can't expect one to be.
The ad did not say the barrel not threaded etc, or it's a different colour or rifle ejects downward only
Would've, could've, should've... whatever. So they made a mistake. Big deal. It's foolish to expect 100% perfection from a business, or anything in life for that matter. All that really matters is whether the business is willing to rectify any mistakes to the customer's satisfaction.
Expecting a business to fix a mistake like this, only days before Christmas in simply unreasonable. Calling them out in public, on Christmas Day is even worse.
The fact that Reliable responded in a positive manner, willing to make this right, is all that's required at this point. The fact that they did this on Christmas Day is just 'above and beyond'.
(I can't imagine what Mrs. Reliable thinks of Mr. Reliable answering customer complaints, when he supposed to be helping set the table for Christmas dinner...)
Epoxy7
CGN Ultra frequent flyer
I was really happy to find my keltec. rfb 24c at this price... 2300 $
But unlike is on the picture and in the description, on website my barrel is not threaded
http://www.reliablegun.com/en/kel-t...-win-24-parkerized-black-synthetic-stock-5rds
Reply my some kind of BS , that they don't exist any keltec. rfb 24c in canada with a barrel theraded, But Vault Distrubution told me another story .....
And they don't answer anymore my email ,
Merry Christmas... I have to ship my riffle to make threads on the barrel now and spend more $$$
The information on the website is incorrect. They have definitely used the stock Kel-Tec advertising material. The RFB C model for Canada isn't threaded. The reason for this is being able to export them from the United States. You'll also notice that yours says 308 on it, not 7.62. Vault did a special run where they did aftermarket threading. As none of them came in threaded for the above reasons. You should also know that Vault had indicated that having it threaded yourself voids the warranty.
Reliable is good. I find they are an excellent store. Always treated well. Talk to them after the Holiday. The post by reliable shows you that they do give a damn. Yes the advertisement was incorrect. For the above reasons. If you wanted a threaded barrel you were going to have to spend more either way. Either with one of the special runs from Vault or by getting it done yourself.
Freedom shooter
Regular
- Location
- Liberal Free Ontario
Couldn't agree more, a little more patience is all that's needed. I'm a first time buyer that purchased a rifle and scope on their online sale and wouldn't hesitate to do business here again. Sure sometimes things can be a little frustrating such as trying to get checked out with such a large volume of buyers slowing the process down, but I can't think of any other business that would take the time to reply to a customer concern on Christmas Day. Now that's impressive! Just my opinion but I'd give them a chance before I decided not to buy from them again.
I have been looking at this and I have been talking to one of the Mr. Reliable. We will have a solution for you after the holiday when the store is opened.
We have to apologize for the delay in not being able to respond to all the emails / messages before we are closed for the holiday as there were unexpected amount of people coming into the store for their last minute shopping while a few staff were on sick leave (including the person you were initially in contact with).
Please be patient and enjoy the rest of your holidays in the mean time.
As Nick mentioned earlier, we will make this right for you.
Regards,
Hermes
smokestack
Regular
- Location
- Near Edmonton
EXACTLY!! It isn't ROCKET SURGERY.
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stampede
CGN frequent flyer
- Location
- British Columbia
^^^ This.
Reliable Guns is one of the best, if not the best gun store I have ever dealt with for customer service.
OP, have some egg nog and chill out.
- Status
