- Location
- Williams Lake, BC
DRACHE;
"I chose Marstar for my latest order because I respect John and figured I'd support a supporting retailer. 8 days later and still no transfer has been started.
While I thank you for choosing Marstar I wonder how you have determined that your transfer has not been initiated ?? Not that the CFC would mislead you ?
When I contacted the CFC on Friday and then again on Monday I had no pending transfers nor did I have any completed transfers since October.
"I talked with two other retailers and one of them replied the transfer would be started within the same day or the very next morning with their company. The other Im sure is the same"
Perhaps these other smaller dealer are NOT quite as busy as we are ?
Had you asked here I'm certain the staf would have told ou of theestimated delay at that particular moment in time.... As mentioned above, we are a large volume outlet.
That is true they aren't as large. As for phoning and asking about a delay, the OP was told 5-7 days for the firearm to be in his hand was he not? Whether that's true or not Im not sure.
Either way though maybe a suggestion with simply having it state on your website that it can take up to a week or more for an order to process? Like I said this would give a person he foresight that it might take longer.
"These are just my observations as both an ex owner/operator of an online business and the customer of various online businesses. "
As a fellow online business man perhaps you can solve our problems for us ?
Our site of more than 2000 pages generate over 40,000 "hits" per day.... Our telephone order desks genberate a very high number of calls/orders each and every day
I would ask you, how many controlled goods are you dealing with ?
How many goods do you sell requiring special handling ?
I can tell you that Marstar received over 4,500 firearms in the past two months alone.... Last year we sold just under 20 million rds of ammunition....
A lot of orders, a lot of transfers, a lot of special handling....
I would welcome any and all solutions to resolve the delays we experience.... While you are at it PLEASE offer some suggestion for resolving the long delays we have at the CFC/CFO level.
MY business did not deal in controlled good so you're right I cannot comment on the difficulties of that. What I can comment on though is little things. Customer service can be a LITTLE better. Simply give a little better reply than "Your Order is still pending" can go a long way. Instead maybe state "We are extremely busy at this time so please bear with us as it might take a few more days". It might not seem like much but it does wonders for customer service.
While my at home online business was extremely small compared to yours, I still dealt with about 100 orders a day. Now that might not seem a lot compared to Marstar, but I worked full time while running this business on the side. I would come home, deal with orders, and have them mailed off the very next morning before work. My website stated though that it might take up to 48 hours to get an order shipped.
Thank you for taking the time to drop us a note, but please give me your real name so I can look up the file and respond accurately.
I had PM'd you my real name when you asked me last time
Once again John these are only my HUMBLE OPINIONS and just trying to help out with small suggestions.
