Ruger warranty centre
- Thread starter y2k
- Start date
They have been consistently bad in my 3 experiences. Hopefully they have gotten better!
I'm patient, speak french and english and can usually express myself clearly enough to get what I need...... but they were consistently brutal to deal with.
They also do warranty work for Rossi but can't even supply simple screws.
If they have what you need they are pretty good at collecting money and mailing goods...... it's when they don't have things that it get's tougher.
They tend to complain about Ruger from and blame Ruger USA for most of their woes.... to be fair I'm sure dealing with the international rules and regulations is a pain, but blaming the company that you sub out to instead of working hard to fix the issues with Ruger is pretty lame in my books.
I'm sure we have all written an email to a company about their products and or services and most of us have made inquiries and likely asked questions.
From my experience there are people that respond and answer all questions asked..... others not so much. They answer back with some answers and some non responses. The worst offenders are the people that answer 2 question out of 4 the first time, then answer 1 of the remaining 2, then get around to the fourth question on the 3rd email. The real cherry's are the ones that get upset about the repeated questions and feel like it's a waste of their time!
Snapper Head as I like to call them fit into the real cherry category. I've complained to Ruger when ever I've talked to them..... never thought about writting the CEO.
would like to revive this thread as i have a firearm currently at snapshots waiting on parts from ruger. How long should it take for ruger to send them a new cylinder for a .22 single ten? Been a while now but this thing that is going on has slowed stuff down too.
How long it should take and how long it will take are two different things. Ruger in the US has a good reputation for fast service. Unfortunately the border slows things down and they seem ( at least a few years ago) to like to batch send things north to Snapper Heads. The way Carole explained it to me a few years ago was that I could order a small part that could be mailed in an envelope and it would sit and wait until there was enough parts needed to fill a box and make it worth while to ship. Doesn't matter if it's under warranty or if the client is willing to pay for a separate shipment. Carole was quite clear that there was nothing Snapper Heads could do and that Ruger was the problem not them. According to Carole, Ruger does not appreciate or except feedback, tips and suggestions from them on how to improve customer service for international customers.
My last attempt to contact Snapper Heads was about 6 weeks ago and I got an auto reply that said Covid had forced them to stop providing service.... not sure if they have started working again. The Film industry side of their business has likely slowed to a crawl, so one would think they would have more time for the warranty side of things.
Hopefully some of the glowing reports of good service are a sign that they are actually preemptively stocking parts for common firearms they provide warranty service for.
Have you tried contacting them lately?
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Ruger seems to go above and beyond in the US. I had a small part break in an Sp 101 less then a year after I bought it new in Canada, and Snapper Heads charged me for it even though it was under warranty. I didn't care at the time because it was not a lot of money and after the long wait I was just happy to be able to shoot the gun again.
Your best bet would be to contact Ruger in the States and bypass the Canadian side.
Far as I'm concerned, they are a joke. They wanted to charge me more in shipping than the part is worth. Refused to use a bubble mailer to cut down on shipping costs because "there is no insurance or tracking", which isn't true. When I explained that they went with the excuse that the part is too big for a bubble mailer, which also isn't true. When I then pointed that out they just stopped responding altogether. Screw them, I'd rather order the part from the US myself, even if it ends up costing me more.
To be fair, email is not 100%. I would never blow someone off for not responding to a single email or even a couple, specially when they have a phone number and I can call and speak with them directly.
The lost my respect the old fashioned way through their own actions and their poor communication skills and general lack of reading comprehension.
It was the typical ask 3 questions, get one answer, reply with the other 2 questions, get another single answer, a third email to ask the remaining question form the first email sent the week before...... who has time for that? It is what it is though and for some things Ruger.... who are you going to call? Snapper Heads.
DarkStalker
Regular
- Location
- Kebekistan
Had a scratch near the crown on my brand new 1022 Td, initially they wanted me to pay shipping towards their shop but after calling Ruger they we t me a prepaid sticker and got a nicely recrowned barrel 
Slipnslide
CGN Regular
- Location
- Ontario, Canada
Ordered a pawl for my vaquero through them, 9.99 on american website ended up being like 24 bucks with shipping and exchange. Not too bad, couldn't legally order the part myself and no where in Canada stocks it. Took about a month from order to delivery in march/april this year. They didn't charge my card until they had the part and shipped it to me.
