Sightron Warranty, the Reality

Can you register the scope online when purchased for warranty purposes? The last Schmidt&Bender and Meoptas I have purchased have this option, as well as a mail in card.

I do not know if this would make things any easier for warranty claims, but the manufacturer would know when and from who the optic was purchased from originally.
 
Umm....
How long are dealers required to keep their records? 7 years?
How many small businesses last more than 25 years in business? 10-20%?
How many people have the capacity to even remember where (let alone what exact year) they bought a scope 10+ years ago?
Seems an online registration would have been a better way to go; for the original purchaser anyway...
 
Wow, are guys getting bent out of shape about a warranty that they probably won't ever use, on a product half of them don't even own, lol.
As I stated in another thread, had a reticle issue in a Sightron S3 6-24, and couldn't find my receipt. Phoned Jerry and he got back to me the same day and told me I didn't actually buy that one from him! I phoned Rick at ATRS and the same day he had a copy of my receipt to me, and it's was off to Hirsch for warranty work. Was back in just under 3 weeks. How much better can it get? Try to get under a month service on a Nightforce or S&B.
In ten years from now, I am 100% sure I will be wanting something new and improved and not be sweating a 100$ repair on a 10 year old scope. If the people on here would rather put Weaver or some other scope that has a supposed better warranty, and poorer glass etc on it, and feel like they can sleep better at night, no worries, free country, we all have the happy right to choice for ourselves. I'm not upset someone doesn't like my Sightron scopes, but don't be upset that two highly reputable dealers are actually on here and discussing their products with people. How many other brands and dealers do that for us in the shooting community. For me it's all about service, and I have first hand experience with both of these stores and have come away impressed. Same with companies on here I've deLt with lots, like Wolverine. Isn't it great that they interact with us on this level?
After all the gun related businesses that treated me poorly and had zero customer appreciation after they had my money, I'll stick with people who go out of there way to look after customers, and even other people's customers to support a product line. Food for thought, if something goes wrong.
 
For about the 20th time, the warranty is for life! Read the warranty posted at start of thread please before commenting!

No wonder we get upset.

For the people that can read, thanks for comments!

Best regards,

Peter
 
redrams9 said:
I'm not upset someone doesn't like my Sightron scopes, but don't be upset that two highly reputable dealers are actually on here and discussing their products with people. How many other brands and dealers do that for us in the shooting community. For me it's all about service, and I have first hand experience with both of these stores and have come away impressed........After all the gun related businesses that treated me poorly and had zero customer appreciation after they had my money, I'll stick with people who go out of there way to look after customers, and even other people's customers to support a product line. Food for thought, if something goes wrong.
Click to expand...

Totally agree. They have my business!
As for the warranty thing, it is still the same or better than most - including 'high end' brands. I just don't see what the issue is, unless the scope was brought in illegally (then it sucks being you!). As stated put the receipt in the box and put it under the bed or something. done.
 
Bought them scopes, legally from a reputable dealer, dealer have record of the transactions... Life is good... JP.
 
Vortex still have the best warranty around and they have a service center in ontario. No need to ship in us and lose your optic for month.

Vortex will cover anything , you dont need to register(why should we anyway), no need to have proof of ownershîp, you can paint it, roll over it(like i did) and they still wont ask questions and repair\replace it.

The best is if you are in a hurry for a matche or hunting trip(dealer need a proof) the dealer can give you a brad new scope and take yours in exchange.

I have nothing against the other scop maker but to have it ship to the us is a pain staight and simple. To have to proof that it's my scope is stupid like the fact that some don't want us to paint it
 
Jeez what a thread!

I've owned three SIIIs and they have all been awesome. I'm considering buying another one. All I'm taking away from this thread is:
1) Sightron has a lifetime Warranty that almost never gets used
2) The two Canadian sellers of Sightron (that I know of) are on this thread communicating with their clientele and have posted several times that they stand behind their product.

What more could you ask for?
 
I have an SIII bought from Jerry at Mystic a long time ago (Jerry, if you see this please send me a copy of receipt).

I've had to send it to Peter at Hirsch for repair a couple of times, the damage was my fault, NOT warranty.
The turn-around was VERY fast, and the price to repair it was so reasonable it was a shock.
The last time, was covered under warranty, I could not believe it.

I will buy another without hesitation, good work Peter and Jerry.
 
Mystic Precision said:
If you are buying a used Sightron scope that originated from an authorised Canadian dealer, why wouldn't it be covered (unless of course it was abused, run over by a truck, etc, etc)? Ask the seller to send you a copy of the invoice.

We keep records so the seller can get another copy... not a hard thing to do. It just takes an email request.

If the used scope was part of the grey market import from the US without proper import documentation and clearance with the US govt, well, now you got a problem...

The US govt requires ALL scopes to be papered in and out of the US. If we cannot show the scopes was properly and legally exported, how do we ship back to the US for warranty work?

For those that bought scopes from US dealer(s) and have no formal import paperwork, they would need to contact that US dealer and figure something out.

This rule applies to EVERY scope that reenters the US for warranty work. Not our rule... we are just following Uncle Sam's regs.

So the real question is does the used scope needing US warranty support come with proper paperwork? And this applies to ALL brands including Leupold, Zeiss, Nightforce, Burris, Nikon, Trijicon, EOTech, what have you...

Ask Nikon Canada and Korth/Leupold their feelings on warranty support for scopes they didn't import and distribute in Canada.

Jerry
Click to expand...

It's LIFETIME... with a receipt..
Click to expand...

Here's a problem with requiring an invoice/receipt. I ordered a Sightron from you which wasn't available at the time so I switched to a different model which Hirsch promptly shipped to me. The invoice you sent me doesn't accurately reflect the model actually shipped to me.

Going with what Peter has stated I'll still be covered should I ever need warranty because he'll have a record of the serial....I hope.
 
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This is what I got from Zeiss when I inquired about buying second hand scope that was a year old. I hope I never have to take them on their offer but what piece of mind! There is something to be said about no BS policy.

______________________________________
Dear ######,

Thank you for your inquiry to ZEISS.

Yes you will have the 5 year no fault and Lifetime warranty.

Hoping to be of service to you we kindly ask you to contact us again should you need further assistance.

Sincerely,
Jonas Burkes

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Jonas Burkes
Customer Service Representative
Zeiss Sports Optics, LLC
 
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I bought a used S111 last spring without papers.
When I saw that new policy, I have immediately contacted Peter with the serial# and next day, I received a confirmation that it was imported legaly and covered.
Printed the email and put it in the box.
All that took me a lot less time than theses du## as## who write all kind of crap just to make trouble.

The 2 SIII I have are great.
The 2 vortex I had were absolute garbage.
The pst did not even last a year.
 
I own 3 S111 Sightron Scopes, all 8x32x56 and a Nightforce BR 8x32x56. Im pretty sure that with that value Im going to save my receipts, Why wouldn't you? Im not worried about warranty from a quality product, thats why I buy at this level. If you want to pay for warranty and hope that it doesn't fail, then buy a Vortex or NcStar or Bushnell, its a free world. Then start another load development that just took enough time to miss your day of hunting or the provincial match you were going to attend with your Crossfire 2. Its your choice.
I will stick with Sightron as long as they are available to purchase.
Thank you Peter, Jerry & Clay for a great product.
 
I have 3 Siii's, have had no issues with any of them and will be adding to the collection again in the new year, what amazes me is how many people are coming out and bashing the warranty fine print that sightron is putting into place yet these same people insist on shopping at walmart..........not to mention they were the first to run out and buy a Remington rifle and bashing everything else on the market

I have seen 3 night force scopes fail in the last 2 years, I haven't heard of a sightron going south yet, and I strongly believe that if one did it would be all over these forums
 
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