I finally went to pick up my two rifles at the UPS Store today, where the manager himself was scandalized by the packaging job. It was a tattered looking box with the bolt of one of the rifles sticking out the side, obviously bouncing around in the box the whole time. I would never carry two rifles bundled up the way that they did, much less put them in the mail.
When I got home and opened it up, one of the rifles was not too bad, though it seemed to have suffered a few dings on the butt from the front sight of the other rifle.
The second rifle, however, had considerable rubbing off of the forend around the area where the bolt of the other rifle appears to have been in contact. More importanly however, there is a crack of about 5-6 inches in length in the forend that even if it did not happen in transport, should never have left the store in that condition.
I called SIR first thing, but since there was no manager in, the lady on the phone told me that I'd have to talk to a manager on the phone on Monday to find out if they can offer me a replacement rifle. Otherwise, I'll have to repackage the damaged rifle, ship it back to them, and will then be reimbursed for the postage and either reimbursed the price of the rifle or sent a replacement. And of course there will be the transfer of the firearm, and other annoyances as well.
I just want to get what I paid for with no more hassles or waist of my own time (because they shipped them UPS, I had to make several phonecalls to arrange an alternate pickup location, which hardly went smoothly while the rifles got banged around from place to place). If they'd just buy another rifle from another dealer, swallow the extra cost and send it to me, that would barely make up for the hassle.
It's such a pity, as these rifles would have been fine for my needs were it not for the incompetance of whoever let them go out so poorly packaged!
Frank