Slightly Disappointed.


Royroy said:
Dear Mr xn liu,

I’ve notified both Visa and Mastercard that you have received the rifle you paid for and will be attempting credit card fraud. Their fraud departments are on the lookout for your call.

Sincerely,

Royroy
Your friendly neighbourhood Amex Customer Service Representative
Click to expand...
Thank you for that wonderful service Royroy
 
IRUNGUNS said:
We have acknowledged your concerns and provided a resolution path within hours of notification by issuing an RMA.

At this stage, no further action can occur until the rifle is returned and evaluated by the manufacturer. Public commentary does not alter manufacturer warranty procedures, nor does it substitute for inspection.

Our obligations and remedies are clearly outlined in our Terms and Conditions, which you agreed to at the time of purchase. Those terms have been followed precisely in this case.

Once the firearm is received, we will promptly submit it to Ruger and proceed based on their determination.

— IRUNGUNS Team
Click to expand...
Its funny, but people think stores are obligated to exchange guns.
 
FatCatsDad said:
Its funny, but people think stores are obligated to exchange guns.
Click to expand...
When your terms and conditions states "If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization form (RMA) within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 15% restocking fee" I argue that an exchange is very much warranted.
 
I'm curious... Does Ruger have some policy regarding condition of cerakote finish or minimum quality standards. As far as the transporting company is concerned. Did you pay for an inspection service? Do they offer an inspection service? Did they actually say they would open and inspect a package for you? They didn't did they? You purchased a firearm from Ruger and they facilitated the cross border transaction. You are literally shooting the messenger. You would have to pay for that level of service and it would include a considerable mark up on the base price. There are liabilities by opening a package that doesn't belong to you. Your point of sale was at the factory door... Not when YOU opened the box. It's just the way it is. No matter how you slice it. This doesn't mean I don't have empathy for your predicament. Cheers
 
270WSMXBolt said:
I'm curious... Does Ruger have some policy regarding condition of cerakote finish or minimum quality standards. As far as the transporting company is concerned. Did you pay for an inspection service? Do they offer an inspection service? Did they actually say they would open and inspect a package for you? They didn't did they? You purchased a firearm from Ruger and they facilitated the cross border transaction. You are literally shooting the messenger. You would have to pay for that level of service and it would include a considerable mark up on the base price. There are liabilities by opening a package that you didn't pay for. Your point of sale was at the factory door... Not when YOU opened the box. It's just the way it is. No matter how you slice it. This doesn't mean I don't have empathy for your predicament. Cheers
Click to expand...
I didn't purchase it from ruger, I purchased it from IRG when it was in a batch that IRG imported and at the time that I purchased it, it was already in Canada.

IRG made it unequivocally clear that they would inspect it. I called in right after placing my order and told them that sometimes with factory applied coatings they can be done not so well, and if they can look it over for any flaws before mailing it out.

I was told not to worry, that they would look it over for any visible defects and give me one without any. That clearly wasn't done. It's hard to believe they made good on their promise when all the flaws are so blatantly visible.
 
zxnith said:
I didn't purchase it from ruger, I purchased it from IRG when it was in a batch that IRG imported and at the time that I purchased it, it was already in Canada.

IRG made it unequivocally clear that they would inspect it. I called in right after placing my order and told them that sometimes with factory applied coatings they can be done not so well, and if they can look it over for any flaws before mailing it out.

I was told not to worry, that they would look it over for any visible defects and give me one without any. That clearly wasn't done. It's hard to believe they made good on their promise when all the flaws are so blatantly visible.
Click to expand...
I stand corrected then. You paid for inspection as they included it in writing? But the level of inspection would be subjective to their standards not yours regardless of opinion. Perhaps it was the best one they had and your only recourse is to get Ruger to step up for the quality of the firearm coating. Seems your burning a bridge here though. It's not a store front where there's additional mark up. Regardless I hope you get it sorted. Cheers
 
zxnith said:
It kind of show how people on cgn is so fragile and delicate and quite frankly downright degenerate with matters that have little to zero concern regarding them.

Clearly ruger's QC was not done properly for me to be receiving something like this, so my request was totally reasonable to which IRG promised to do.

They told me it would be shipped by a date, only for it to ship 2 days later with me calling to try and see with no avil, lead me on with false promises.

Assured me they would look over the firearm before sending, yet again another false promise.

Is it ridiculous to be upset because I was promised 2 things that were never delivered? Or is it totally acceptable for people/businesses to be making promises that they have no intention/capacity of fulfilling? Do you keep your word as a man or are you one of those pathological liars that like to deceive through every promise that you make? I wonder which it is.
Click to expand...
It's not ridiculous that your a little upset.... it's a little ridiculous to b i t c h about it for days on the internet and think that's going to make things better for you?

But carry on, I admire your stamina..... :).

Elbows up, and Happy Boxingday!
 
You must log in or register to reply here.
Back
Top Bottom