Smith & Wesson Revolver Repair

scott2000d

scott2000d

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I sent in a brand new S&W 629 to Murray Charlton Enterprises in BC for repair since when I called S&W there were only 2 warranty repair locations in Canada, them in BC and one in Quebec. I went with the one that actually answered the phone when I called (I hate answering machines). Has anyone dealt with them before and know what sort of timeline I'm looking at? They have had it in their hands for over a month now and when I called I was told that they haven't even looked at it yet and to try again in a couple weeks. It is killing me having a gun that I have only put 1/2 a box of ammo through gone for 1 1/2 months already during the time when the weather is actually decent for shooting.

I'm guessing it will be a simple cylinder swap since one of the chambers isn't formed correctly and is too big and rough at the end causing the casing to jam every time it is shot.

Thanks,
Scott
 
Tagged for interest. I have a 586 that has a couple of issues, one of which is the firing pin mod. I'm in BC and would wait for the right quality and service.
 
It might even be a simple as a rough spot that has to be polished out if you are lucky. If they end up needing a new cylinder I would think it will take quite a long time as they will most likely have to wait for S&W to ship it to them and then they will to fit it to your gun and then test it.

Keep your fingers crossed.

Graydog
 
I have had excellent service from both MC and Wortners. My last one was a hand replacment. 2 week turn around and all done free.
 
graydog said:
It might even be a simple as a rough spot that has to be polished out if you are lucky. If they end up needing a new cylinder I would think it will take quite a long time as they will most likely have to wait for S&W to ship it to them and then they will to fit it to your gun and then test it.

Keep your fingers crossed.

Graydog
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Here are the pictures of what the inside of the cylinder looked like. At first it was suggested to be leading, but from a new gun with such low rounds through it and also it would not come off with anything I'd say it is part of the cylinder. You can see a tiny bit of leading on the other 5 chambers, bot one of these things is definitely not like the others. I had to put a screwdriver in the chamber from the front and hit it very hard a few times to get the stuck casing out each time. The casing once removed from the bad chamber will not fit into any chamber again, while a casing fired from any other chamber will fit into any of them.


 
scott2000d said:
Here are the pictures of what the inside of the cylinder looked like. At first it was suggested to be leading, but from a new gun with such low rounds through it and also it would not come off with anything I'd say it is part of the cylinder. You can see a tiny bit of leading on the other 5 chambers, bot one of these things is definitely not like the others. I had to put a screwdriver in the chamber from the front and hit it very hard a few times to get the stuck casing out each time. The casing once removed from the bad chamber will not fit into any chamber again, while a casing fired from any other chamber will fit into any of them.


Click to expand...

That doesn't sound good, well as I said before keep your fingers crossed.

Graydog
 
I had a barrel changed by Murray on my 586. It took a while for the new barrel to come in but the work was excellent
Bob
 
My two revolvers have been there for 3 months and they still have not even looked at them. I have heard that it can be s long time depending on parts . I feel your frustration
 
Getting parts from S&W seems to be the weak link. My 29-3 broke its trigger stud and it took about a year to get back, most of that waiting for S&W to send a new stud to Murray Charlton Enterprises. The upside was that there was no charge for the repair and it was re-blued to cover the repair to the frame. I was pleasantly surprised to find that it was covered by warranty, despite being built in the early '80s.
 
tjhaile said:
Getting parts from S&W seems to be the weak link. My 29-3 broke its trigger stud and it took about a year to get back, most of that waiting for S&W to send a new stud to Murray Charlton Enterprises. The upside was that there was no charge for the repair and it was re-blued to cover the repair to the frame. I was pleasantly surprised to find that it was covered by warranty, despite being built in the early '80s.
Click to expand...

That's it exactly. I have been waiting for a part to show up for a year now so MC can do a repair on a 27-2 for me. I didn't bother sending in the gun until he has the part. No point in it sitting there waiting. I'm going to contact S&W directly and express my feelings about poor service to Canada. I figure I own a couple dozen of their revolvers, they damn well should look after customers north of the border too!

Edit; just called S&W, and the part I'm after is 'obsolete' and no longer available. That is going to be a problem......:(
 
I had good service sending my 17-3 to Murray Charlton. It took some patience for the waiting period though, but that is to be expected when you send your guns to a renowned and competent gunsmith.

Gilbert
 
Smith & Wesson talks a good game with their "lifetime service policy" but it really means sweet fa. Lip service and marketing, enjoy basking in the knowledge that you paid good money to a company that couldn't possibly care any less.
 
Twisted Canuck said:
That's it exactly. I have been waiting for a part to show up for a year now so MC can do a repair on a 27-2 for me. I didn't bother sending in the gun until he has the part. No point in it sitting there waiting. I'm going to contact S&W directly and express my feelings about poor service to Canada. I figure I own a couple dozen of their revolvers, they damn well should look after customers north of the border too!

Edit; just called S&W, and the part I'm after is 'obsolete' and no longer available. That is going to be a problem......:(
Click to expand...

What part did you need ? I am a bit worried I just sent my 27-2 in for warrenty becaues it was binding in double action. That really sucks that your part is obsolete
 
BigRobb said:
Tagged for interest. I have a 586 that has a couple of issues, one of which is the firing pin mod. I'm in BC and would wait for the right quality and service.
Click to expand...

If you don't need parts, it'll be quick, the real upside is that since you're in Nanaimo, you can drive the gun down to Saanichton for Murray to have a look at. Also consider getting him to do a trigger job on it - his trigger jobs are truly world class.
 
I have interacted with MC on a couple of occasions and have always been very pleased with the results. My situations did not require parts from the US and still took ~1 month each. I guess with good reputation comes quite the workload.
 
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