SEWKTBK:
"all answers? certainly not, but I do think I have some answers, or at the very least free advice, for certain communications problems you seem to have. "
In which case I for one would welcome your advise and asuggestions.
"You'd ask such a question only if you think valid advice can solely come from multi-million dollar businesses."
Not at all, I am willing to listen to anyone who thinks they have something a value to say.... You have not stated how you come about all this knowledge, what is your life experience ? What is your business experience ?
"And by the way, thats the very problem you have i'm talking about...belittling customers for making observations,"
You make statements, not observations.... Based on what ?
" no matter how constructive it might really be if you took a second to look at it objectively instead of being defensive all the time "
To be constructive one offers suggestions with alternatives, I have not seen that here....
"and basically replying to them things like "you don't run a multi-million dollar business, so fack off".
Now, now, I never said that, don't get up tight.... Perhaps I should have asked how you gained such insight into the mail order busines and the firearms trade, do you own a business, do you manage one ?
"Do you think because you're a multi-million dollar business, there is no place for improvement in your customer communications strategy?"
You make it sound almost as if I should be ashamed of what I have acheived, I'm not.
As I said before I am open to constructive ides....
"Its ok though, do what you will. "
Thank you, I will....
"Seeing the unresponsiveness, there's no use for me to continue this."
COme on, run out of ideas, are my replies too difficult to read and understand ? I apologize
I have typed this entire message very slowly, to be read at a rate not to exceed one word per minute, you should have time to digest and understand what I am trying to say here.... If not perhaps some kind soul on this board could interpet it for you ?
John