tactical imports

I've been waiting for my pre-order since January as well.. few weeks after I placed the order I realized that I ordered the "Quadrail -Yes" by mistake - I emailed them about this and few days later the money was refunded without any fuss..
Great service Nadine!
 
Really the only issues with TI wrt the Type 81 are missed delivery dates. They eventually get you your stuff, and the T81 is a great gun, but don't go into it expecting you will for sure get it on the date they originally promise.

Some people got guns with defects, but as far as I know, TI looked after those issues professionally.

Yes, I bought a T81 from them on the last import. Yes, I really like the rifle. No, I still don't have all the mags they promised me and that I paid for. Again with the delivery dates...
 
Excellent customer support

I can't buy from Tactical Imports as often as I'd like because their taste in guns is a little too rich for my blue-collar working-class blood. However, I can say that I've email transferred >1000$ while purchasing a firearm from Tactical Imports and I'd like to review my experience spanning a few months time.

Let me tell you, email transfer has NO CONSUMER PROTECTION. That makes me nervous because I'm 100% at the mercy of the vendor and their accountants. I can't believe I email-transferred that much CanuckBucks for a preorder but hopefully you understand that I just had to scratch that itch, eh? I have to admit that a couple months into the preorder, I flaked out and asked for a refund. Without hesitation, Nadine refunded me within the next business day!

I really appreciate TI's Customer Service, I felt respected during every interaction even though I was a pain in their @$$! I hate to admit it but I felt like an even bigger @$$ when I returned to preorder the same gun, a little while later. I was skeptical but they proved themselves to me, evertime. Overall, I'm happy with Tactical Imports because I received that preordered gun and it's exactly 100% what I expected. It was shipped with no broken or missing parts and 100% reliable, just like TI's Customer Service.



Due to the nature of this post, I must insist on declaring any conflicts of interest: I'm a broke rural Ontarian with no affiliation to TI, I haven't participated in any giveaway contests and don't intend to out of principal. Even though I'm licensed for R, I haven't ever bought anything other than NR.

Stay Cool, Tactical Imports :cool:
 
I had one item that needed fixed under warranty.

Tactical Imports was very fast at responding to my emails.
And then they were also very fast at getting my item back to the manufacturer for repair.

I would deal with them again without hesitation.
 
I purchased both R and NR firearms from TI. Any stock item I received right away. Any pre-order that I put my name on and put a downpayment came way after the date it was promised... But they all arrived (still waiting on Mateba revolver though)... If you have time, not in rush to receive a pre-order item, or buying a stock item, I would not hesitate to order...
 
Bought a sap6 from them never worked from day one, 3 months later sold it for parts.

Will never deal with these people again, thieves as far as I'm concerned.
 
Cheezz said:
Bought a sap6 from them never worked from day one, 3 months later sold it for parts.

Will never deal with these people again, thieves as far as I'm concerned.
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Did you contact them regarding the problem. If not then I don`t see how it was their fault as every company will produce a lemon from time to time and if they didn`t know about it there is not much they could do. if you contacted them and they left you stranded then you have a legitimate complaint.
BTW I`ve never bought from them so I can`t comment on their service one way or the other.
 
ted_dent said:
Did you contact them regarding the problem. If not then I don`t see how it was their fault as every company will produce a lemon from time to time and if they didn`t know about it there is not much they could do. if you contacted them and they left you stranded then you have a legitimate complaint.
BTW I`ve never bought from them so I can`t comment on their service one way or the other.
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Yup he had a video of it malfunctioning and got a total run around..i know the story and he did get boned.....
 
ted_dent said:
Did you contact them regarding the problem. If not then I don`t see how it was their fault as every company will produce a lemon from time to time and if they didn`t know about it there is not much they could do. if you contacted them and they left you stranded then you have a legitimate complaint.
BTW I`ve never bought from them so I can`t comment on their service one way or the other.
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Sure did, like mentioned I had 3 videos up on YouTube for years with the story. Even their gunsmith had it for a month and didn't fix it.
 
lbo said:
has anybody dealt with them are they ok thinking about getting type 81
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I don’t know about to type 81 ...however I have been dealing with Nick on an alien and all I can say is the communication has been prompt and fluid, Nick‘s attitude seems upbeat and positive and he is also been very accommodating. This is however my first dealings with them… but What can I say? at this point I’m looking forward to becoming A new customer.
 
Cheezz said:
Sure did, like mentioned I had 3 videos up on YouTube for years with the story. Even their gunsmith had it for a month and didn't fix it.
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Well that would certainly make me p*ssed too. I just shake my head when I hear stories like that. The bad publicity it generates costs them far more business than the price of refunding your money. In fact had they treated you right it would probably have even improved their business as people would be more likely to buy from them knowing they stand behind their sales. Is that such a hard concept for a business to grasp?
 
merlin1 said:
Yup he had a video of it malfunctioning and got a total run around..i know the story and he did get boned.....
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In 2015 we had a report of a SAP6 with problems. It went to our gunsmith for repair, he tested it and was working 100%. When it was sent back there had appeared to be issues. Our gunsmith had offered to drive to his range at client's convenience for onsite diagnostics and if it couldn't be fixed there, then a brand new replacement would be dispatched. This was refused, not sure what more we could've done?
 
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