Target Sports Canada store/range

Do you remember his name? Send PM to JR of TSE, he will straighten them up. I remember few years back, few co-workers showed up on a weekend. They were told that they are booked but can take a chance waiting if a slot opens up. They waited, waited and noticed few walk-ins, also no booking that jumped the line. They sent email, eventually rejected by the prev store manager. Forwarded the email to JR/TSE. Bingo, staff was revamped. I had few dealings with them, so far so good. Few staff manning the counter seems to be cocky. But majority of my dealings with them are with polite and courteous staff. It only takes one bad apple to spoil the batch.


SantaClawz said:
Rude staff, unhelpful and unprofessional.

Went there today to ask about membership at their club, was extremely polite and nice as I always am with people, and these douchebags at the cash register looked at me like I was there to rob the freaken place, wouldn't answer many questions about the range, seemed bothered about the fact that I was asking about membership info.

They want $800+ per year for membership and with that you get attitudes and lack of customer respect.

If you guys happen to be reading this, I am leaving you a negative feedback everywhere in order to help other potential victims of yours from getting treated like ####.

Smile a little, remove the smug and angry faces, people such as myself, your potential customers and range members are the reason why you are in business. I have bought guns from you in the past and took courses at your place and I won't spend a cent there again.

Avoid this place at all costs.

:mad:
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ambishooter

I don't know the name or names of these guys, but really the business owners should know what their staff are like, and teach them a bit about what customer service is. It's a shame, considering it's such a nice store and range they have there, and funny thing is if these guys were friendly, polite, approachable and offered as much info as they could regarding the range, there is a good chance they would have made $800 today from a new member, and earn many more hundreds of dollars from my ammo and gun purchases.

That's all I have to say about this. I am out.
 
I guess I should say that I have been a member there for 2 years and bought 3 or 4 pistols there over that time.

I have found the boys and girls that work there quite helpful and that they have gone above and beyond in help. I had some squib issues, sighting issues, etc. etc. that one or the other staff cleared up within 10 minutes.

Now, they sometimes get busy and they have to manage the misconceptions of a lot of newbies and get them straight on safety procedures etc. etc.

A lot of the walk-ins are are TOTALLY ignorant about firearms and these folks guide them through their first shoot in total safety.

When you go, just park the impatience at the door and let them work through the process if it is busy that day. Call ahead if you are concerned about start/stop times.

I like the place because it is convenient and easy to use compared to some small private clubs that I also belong to.
 
Granted they were very busy today, there were a lot of people there and I can understand they are probably under stress, but they should still be nice and welcoming to all customers.

I was angry when I created this thread earlier today, but I have cooled down now and I have also received an apology from the store through pm and I accept it and apologized myself for being a bit rude in this thread (which I edited to tone it down).

We can put this to rest as far as I am concerned now.

Thank you.
 
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I had the same kind of feel when I went there... (to avoid this) I don't go there... but if I have too...
I just wait for the Girl to help. You know what you'll will be dealing with, a friendly helpful person that's not always about making the "sale"
 
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I've been a member there for 3 yrs and have bought several pistols since joining and have found the staff helpful and pleasant whether buying a $1000 gun or $2.00 targets.
 
SantaClawz said:
Granted they were very busy today, there were a lot of people there and I can understand they are probably under stress, but they should still be nice and welcoming to all customers.

I was angry when I created this thread earlier today, but I have cooled down now and I have also received an apology from the store through pm and I accept it and apologized myself for being a bit rude in this thread (which I edited to tone it down).

We can put this to rest as far as I am concerned now.

Thank you.
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Ohhhhhhh my.... Sometimes this place just blows my mind.

lol......
 
I'm a newbie and I've been in there three time a month since I got my club membership in. I've asked a lot of stupid questions and they always answered - occasionally someone will role their eyes but still always answered my questions. They often get busy with non-members and I see they don't have time for everybody. But when they are not busy, they will show me every gun on the shelf that I ask about even when I tell them I can't buy yet. I've held most of the handguns in that store.

I've been to and bought from Epps, LaBaron's, Flaherty's, Sail, and Basspro, and I've seen both the good and the bad. Target is not the best, but it is certainly not the worst when it comes to customer service.

When I finally get the wife's permission (I'm allowed one gun every four months now!) I will certainly buy from them again.
 
I have received at least 5 PM's with people who are also unhappy and shared similar experience as mine, plus all the negative replies in this thread speak volumes.

Target Sports management definitely needs to fix things.
 
I agree 100%, No one need Attitude,

there is a difference between being firm and being rude

SantaClawz said:
I have received at least 5 PM's with people who are also unhappy and shared similar experience as mine, plus all the negative replies in this thread speak volumes.

Target Sports management definitely needs to fix things.
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Forward these PMs to JR of TSE later. He's got his hands full after the event that transpired last night. For sure, he will address these issues. These guys have no place in this kind of business.



SantaClawz said:
I have received at least 5 PM's with people who are also unhappy and shared similar experience as mine, plus all the negative replies in this thread speak volumes.

Target Sports management definitely needs to fix things.
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I do appreciate the feedback... Positive and negstive.

However, I need. NAMES and dates. Especially names.

I can look at things and overall measures based on generalities, but real change needs specifics. Plus there are 2 sides to every story.

JR
 
Hi JR,

I didn't have any problems with employee attitudes but I still have a customer satisfaction issue. I signed up for membership again after a two year absence. I was told I have to do the club safety course since I've been gone for so long and pay the new member price instead of the renewal price. I can accept that. However, I've been told I have to wait approximately 6 weeks or more to have my application processed and to get an empty spot in the mandatory club safety course. The safety courses only run every two weeks. I don't believe that 6 weeks+ is an acceptable wait period if you're interested in attracting new members and providing an excellent customer experience at the outset. What actions are being taken to address the new member backlog and to prevent its recurrence in the future? Are there any plans to offer the safety course more frequently and/or find more instructors to teach the course?

Thanks
GL

P.S. Glock Day was a zoo with really long line-ups but my new-to-shooting friends I brought with me that day still had a blast.
 
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