For Your Information
Common Concerns: Delays in displaying tracking information
Our tracking system is updated daily. As a result, you should be aware that there might be a time delay between when scanning events happen on your item and when you receive the tracking information. This is especially common for rural locations. We are working hard to improve the visibility of our delivery network because we know that tracking the progress of your item is important to you. To better meet your needs, we will continue to make ongoing investments in our delivery processes.
We often receive phone calls or emails when customers are unable to find up-to-date tracking information on our website. We want to reassure you that your parcel is always making progress to its intended destination - even if tracking information is limited. Your package is not sitting idle in one of our mail sorting plants. Our delivery experts are busy making sure that your package is delivered when and where you want it.