Tenda Best Price Guarantee – Buyer Beware

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I refuse to do "price matching". It's such a lazy, sleezy way to make a sale... I'm not singling-out Tenda, a lot of retailers do it.

So, I get to do all the work of shopping around for hours, finding the lowest price, then I have to do even more work by contacting you and showing you that I found a lower price elsewhere, and then you'll maybe match it? Easy mode.... No thanks. If you want my money, beat the lowest price by 5%,, or you can go piss up a rope.
 
Derp said:
Heads up for anyone considering Tenda Canada’s Best Price Guarantee. I recently requested a price match on a rifle that was publicly advertised at a lower price from SFRC during their recent Valentine’s Day sale. At the time of my order and for several days afterward, SFRC had the same rifle discounted from its original price, plus a 14% promotion automatically applied and free shipping, a sale open to all customers.

Tenda denied my request, citing internal “interpretations” not mentioned anywhere in the policy, including exclusions for promotional pricing on competitor sales that use “coupon” codes and shipping adjustments, even if publicly available and automatically applied at checkout. Earlier in my correspondence with Tenda, they acknowledged that the price difference could be considered minus shipping, but that rationale was later backtracked after "management" reviewed this request.

The published policy states that Tenda will honor lower advertised prices on identical in-stock items within 7 days of purchase. In practice, promotional sales are not honored at all, making this policy little more than a farce. Other retailers with similar Best Price policies have honored these types of sales, yet Tenda refuses.

I’m quite disappointed, being a long-time customer, but this will be my last purchase from Tenda.

Has anyone else run into this with Tenda?
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Isn't that common practice for any retailer that price matches? Bestbuy, home depot, visions all have the same policy.
 
Michael94 said:
Isn't that common practice for any retailer that price matches? Bestbuy, home depot, visions all have the same policy.
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I’m not sure you or many others responding fully read my post.

Even setting aside SFRC’s Valentine’s Day promo and the additional 14% discount, their regular advertised price (before the sale pricing was applied) was already lower than Tenda’s listed price for the same in-stock rifle.

I would have understood if they declined to match a stacked promotional discount or a limited-time coupon. But in this case, the base advertised price itself was lower, and that’s what their Best Price Guarantee policy says they’ll match.

Instead, they denied it based on internal “interpretations” that aren’t stated anywhere in the published policy.

I’m aware retailers like Best Buy, Home Depot, and Visions Electronics have exclusions around promos and coupons, but they generally will match a straightforward lower advertised price on an identical in-stock item.

That’s the part that’s frustrating here.
 
Derp said:
I’m not sure you or many others responding fully read my post.

Even setting aside SFRC’s Valentine’s Day promo and the additional 14% discount, their regular advertised price (before the sale pricing was applied) was already lower than Tenda’s listed price for the same in-stock rifle.

I would have understood if they declined to match a stacked promotional discount or a limited-time coupon. But in this case, the base advertised price itself was lower, and that’s what their Best Price Guarantee policy says they’ll match.

Instead, they denied it based on internal “interpretations” that aren’t stated anywhere in the published policy.

I’m aware retailers like Best Buy, Home Depot, and Visions Electronics have exclusions around promos and coupons, but they generally will match a straightforward lower advertised price on an identical in-stock item.

That’s the part that’s frustrating here.
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You should sue them!

Ask Saul, I am sure he will tell you that you have a solid case.
 
You claim you won't be shopping at Tenda anymore. When Tenda has the lower price, will you try to get other stores to price match them, or does that go against your morale code? Cabela's staff wouldn't price match either, while literally standing in front of a sign that says they do when I asked. I didn't feel the need to make a forum post about it though. Carry on, folks.
 
20YearsOfTannerite said:
You claim you won't be shopping at Tenda anymore. When Tenda has the lower price, will you try to get other stores to price match them, or does that go against your morale code? Cabela's staff wouldn't price match either, while literally standing in front of a sign that says they do when I asked. I didn't feel the need to make a forum post about it though. Carry on, folks.
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It’s not about a “moral code”, it’s about consistency. If Tenda had the lower advertised price and another retailer had a clearly written price match policy that applied, then yes, I’d expect them to honor it too. That’s the whole point of having a published policy.

This wasn’t about losing a price match and running to the internet. It was about a policy that says one thing publicly and then being told there are internal exclusions that aren’t written anywhere. If a retailer doesn’t want to match competitor sales, that’s completely fine, just state that clearly in the policy. Transparency is really the issue here.

As for posting about it, forums are literally for sharing experiences, good and bad so others know what to expect.
 
The only 2 cents I'll provide on Tenda is that you had best buy insurance with your long gun purchase - which may negate your price match - because they don't care how they ship them

Now I've had other retailers ship me long guns in the factory box HOWEVER they always put some extra padding at each end - cardboard, foam, wadded up paper - something to protect it from being dropped on an end. Not Tenda - they just wrap it in plastic and yeet it out the door.

It gets damaged? Well, that's on you, kindly FOD

You Have Been Warned
 
Not saying Im a fan of said retailer, but, any 'Price Match' I've ever seen anywhere, 1: In Stock ..but 2: Match on regular/in stock items {only}. Not on sale/discounted or clearance items.
 
Johnyy said:
Not saying Im a fan of said retailer, but, any 'Price Match' I've ever seen anywhere, 1: In Stock ..but 2: Match on regular/in stock items {only}. Not on sale/discounted or clearance items.
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As I’ve mentioned a few times now, SFRC’s regular advertised price, before any Valentine’s sale discount was already lower than Tenda’s listed price (which was in stock).

That’s the number I expected them to match at least, completely setting aside the promo which should be in line with their policy.

They didn’t.
 
Derp said:
It’s not about a “moral code”, it’s about consistency. If Tenda had the lower advertised price and another retailer had a clearly written price match policy that applied, then yes, I’d expect them to honor it too. That’s the whole point of having a published policy.

This wasn’t about losing a price match and running to the internet. It was about a policy that says one thing publicly and then being told there are internal exclusions that aren’t written anywhere. If a retailer doesn’t want to match competitor sales, that’s completely fine, just state that clearly in the policy. Transparency is really the issue here.

As for posting about it, forums are literally for sharing experiences, good and bad so others know what to expect.
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Your responses I've seen here have been perfectly reasonable and I agree that if a policy is stated and met, it should be honoured.
 
Derp said:
As I’ve mentioned a few times now, SFRC’s regular advertised price, before any Valentine’s sale discount was already lower than Tenda’s listed price (which was in stock).

That’s the number I expected them to match at least, completely setting aside the promo which should be in line with their policy.

They didn’t.
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So why did you not just buy the cheaper one from the get go then.....or.....did you buy from Tenda then find the lower price at SFRC and then "try" and deal from there?
I apologize If I have missed something LOL
 
If you really wanted it and found it cheaper somewhere else just buy it and carry on with life :unsure: nothing stopping you, why go through the hassle of going back to them and trying to get a price match, sounds like a total waste of time and a big fat nothing burger :sleep: then go on a public forum and piss and moan about it, another waste of time :rolleyes:
 
Just went to Tenda's website. Save up to 60 % it says. I checked a few products, same old story. Raise the price so it fits. If they would be doing this in other countries, they would be slapped with a huge fine for false advertising.
 
no such thing as business to customer loyalty anymore. why bother wasting time with price matching with one business when you can just go ahead and order the lower priced item first. i learned by lesson from p/d sports in edmonton as i've always tried to support the lgs by purchasing from them rather than the big box stores. needed a scope last fall and it saw one on sale at the local big box store for 50$ less than what p/d were asking. so, when to p/d with ad saved on phone and asked if they could match price. it was a solid middle of the road scope selling for $1000 and was rather rudely told by counter person at p/d that they never match prices despite me being a regular purchaser there. ended up leaving and picking up scope from big box store and have since spent several paycheques picking up stuff from bbs, but only when on sale.

want to support the lgs but they need really to step up their service when amazon and bbs make spending hard earned money so much easier.
 
Derp said:
As I’ve mentioned a few times now, SFRC’s regular advertised price, before any Valentine’s sale discount was already lower than Tenda’s listed price (which was in stock).

That’s the number I expected them to match at least, completely setting aside the promo which should be in line with their policy.

They didn’t.
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Sorry but you're wasting your time arguing your point here as you're dealing with too many respondents who have have a learning disability. If your description of the situation is accurate what Tenda has done is probably an illegal trade practice just like it's illegal to advertise an item for sale when you don't actually have any of them in stock (you have to have at least one). However, it's likely not worth your time pursuing it and would be quicker & easier to just buy from SFRC or wherever the price is lower.

I seldom buy from Tenda since I have read of too many situations like yours. In fact I have actually used Tenda's price to get a better deal from other shops. A few years ago I bought my CZ 457 MTR from Bullseye using Tenda's posted price. Bullseye even knocked of another 5% so good score for me and no sale for them.
 
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