A lot of stores did that
Terrible service
- Thread starter Hillside87
- Start date
A lot of stores did that
Has happened to me a couple of times in the last couple of months. Computers are not stupid. If the right information is entered, you’ll get the desired results. Blaming the pos software or being too busy to do it properly is unacceptable and ridiculous. These retailers also added a couple more points on the markup and are only seeing the $$ and not customers as people. Being busy used to mean it takes a little longer. Now in this new failing liberal economy, it means piss poor customer service but less money and goods for consumers.
I 'tried' to buy off them More than once actually. I grew up close to that Town & worked in Ajax for years. Im a few hour drive away now..but still they wouldn't 'Match' out of Province stores with FREE shipping, & sometimes their price was a tad higher as well + not matching the Free Shipping elsewhere, for the Exact same in-stock item.
Each time I called to see if they literally 'wanted' my money, as they are fairly close & I used to work on the same street they're located, I wanted them to have my money..they just said No, no free shipping etc. & hung up ... {over $500/$800+ sales} mehh~
Each time I called to see if they literally 'wanted' my money, as they are fairly close & I used to work on the same street they're located, I wanted them to have my money..they just said No, no free shipping etc. & hung up ... {over $500/$800+ sales} mehh~
Prophet River was great, they had sent me my reference number in less than 24hrs after placing my order.
The same goes for Trenda, they took a bit longer, but they still emailed my reference number once they had it ready to go.
Well guys I was able to find the same gun at solely outdoors for a little higher price than what I initially paid, but no problem. Shout out to solely outdoors my order was submitted at 8:40 am and I got my reference number email at 9:39 am. This is what good customer service means.
Make sure they get the shipping address on the package right.... they messed up mine and was undeliverable I had to call and tell ups the correct address. Every place has issues once and awhile.
Thanks for the heads up
Done many purchases from these guys and no issue. #### happens. That said, if you take the money, you need to make right on sale. I imagine the volume of sales was too much. They even close store to public to process orders. You also cant order from their web page more than current stock. Seems high traffic on those days must of pulled same item at the very same moment of entry. Lets be real, it was a race between gun owners to buy it 1st.
New users can get fvcked by businesses or receive sh!tty customer service just like any other veteran of CGN.
The frustrating part is when people defend businesses when they pull crap like this. "ReLAx, wE'Re iN a buSy paNIc bUYiNg tiMe" crowd are just like the "wE'Re iN a glOBal pAnDEmIc!!!" morons.
Whatever!
Whatever!! I am pretty sure you had the same response for the gun ban announcement.
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That reminds me of the Costco paper toilet buying frenzy. Line up two block long to get a basket full of crap paper. Then a bunch of unhappy client crying they waited inline for two hours to find out all was sold. Costco was ####ty store because they did not have enough..should have anticipated the ‘need’.
It is the same with that gun frenzy panic buying. The buyers created the problem for all gun business, that tried to cope with all that. Not even talking about the RCMP web site crapping out..making it impossible to initiate transactions for a few days.
Defending . No.Understanding Yes.
Thats the difference between a Veteran CGN than a newbie..not waiting to get hit by a truck before getting out of the way.
The OP is right ..he should - in normal time - be advised right away the gun was not avail and be refunded.
But to rip off his shirt over it..na.
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You buy a item that was out of stock, took them a while to notify you and get a refund. Annoying yes, but that’s about it. I’m not going to cry about it, best thing to do is just don’t buy off them again. I’ve had very poor experience at FOC also, same thing happened and for some reason the staff that informed me was angry at me for wasting his time, I was very confused, shouldn’t I be annoyed? Either way FOC won’t see my business anymore.
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LOL... In that case we're screwed anyways. There are no honest politicians...that I know of...who knows.
I've had mixed experiences with them - 1 not so good in person, the other good and again in person. The inventory thing is frustrating but I expect it - went to Home Depot yesterday, the web site showed three items in stock for what I wanted. When I got to the aisle and bay, nothing. If I see less than 5 of something gin inventory I will usually call to make sure they have it in store or can find it in inventory so this is not isolated to FOC. But yeah, after that first visit I was tempted tp [pst something similar. Then I remembered that in the amount of time it'd take me to compose an proper email, I could find a couple of alternate vendors to potentially deal with, so I focused my attention on the latter. Next time I went in, the bloke I dealt with was top shelf so they back to even odds on my books - with a vcaveat...
This is, of course, no excuse for what happened to you. But it shows that customer service is often down to the person you are dealing with.
This is, of course, no excuse for what happened to you. But it shows that customer service is often down to the person you are dealing with.
I've bought things from FOC in person and the service was unremarkable but acceptable. On 6/2 I ordered a handgun from them and when I requested a ref number, I was basically told: "trust us, we did it, but we are too busy to supply more info". For contrast, a couple of days after I bought from another shop and was given a ref. number within 48 hours. A month an a half later, I'm "trusting" that FOC actually initiated the transfer.
I do not think you should be allowed to complain until you have been a member for a year at least
"Allowed", no wonder your guns are being taken away. Tell me more about how other people's lives you want to control?
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