I just finished the transfer of my new Glock. Once the transfer reference numbers were all in place, I had my short term att faxed to me within 15 min along with the new tranfer notification with the temp new registration cert # (until the new one comes in the mail). This was my first gun purchase so I wasn't too sure of what was involved and with a little help and some patience on my part they had me on my way and the long term att was just as easy. Overall... I'd say they were pretty helpfull.