The Shooting Edge - Fantastic service - thanks a lot!

harbl_the_cat

harbl_the_cat

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I bought 2 mag pouches from The Shooting Edge today, then went off into the rifle bay for about half an hour and completely forgot them (I assumed I put them in my range backpack).

I got home, cleaned up, dropped off my guns, then went to pick up my wife. Later in the evening, I was unpacking all my kit, eager to play with my new mag pouches - but when I went through my range backpack - I discovered the pouches weren't there!

I called up, and Allan (the Filipino guy, I think) picked up. I asked him if he could have a look to see if he could find the pouches and he said he'd have a look and call me back.

5 minutes later, he gave me a call telling me he couldn't find them but he'd leave a note for the staff to keep their eye's peeled. 2 minutes after that first call, he called me back to tell me he found them and that he'd leave them with a tag at the front desk with my name on it to pick up tomorrow.

Being Saturday at about 6:30, I assumed the place is busy - so for him to have been immediately receptive and considerate like that really made my day!

Thanks again! I usually don't make 2 trips to the range on the weekend, but my wife doesn't need the car tomorrow, so I'll make an exception this week!
 
I've done a couple of phone order swith TSE, the last was done last week.

I've had nothing but excellent service with them and very quick shipping. 3 days for the last order.
 
I was a range member at TSE for three years, and in that time I purchased well over a couple dozen firearms and tens of thousands of dollars worth of ammunition.

Both owners are excellent guys, but only in Calgary can a business get away with having staff as bad as theirs (at least back in '04-'06). Almost all the kids at the counter were half-retarded IMO - just knobs
 
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I find its either fantastic service or horrible service, sometimes within the span of 20 minutes being in there.....


e.g. I got completely passed over by one of the guys that was working the rifle counter, multiple times, then I went over to the pistol counter and got awesome service. Its too bad I only know who 3 of the employees are there, and I only remember their CGN posting names (I've never had bad service from them)
 
Great mail order service fast shipping, my optic was here within a week (with 2 snow days). Good or bad we're lucky to have them, & with a Range where you don't have to protect against 60 click winds to shoot -- wish they were here in NL.!!
 
You have to remember that TSE is like a lot of other business in Calgary, has a hard time retain staff. It takes time to train people in the products and services you offer. Thing are now starting to change as retail jobs dry up even in Calgary.
 
When I work there at the counter I try very hard to make sure everybody gets a fair shake, but at the same time I can't move on to the next customer until business is concluded with the previous client. I have to admit there have been times when I have missed somebody's turn and I try to apologize for my oversight. None of us are perfect and when it gets busy it gets really busy.
 
Sometimes TSE is very busy, and you get ignored for a while, but once you have someone's attention, it seems you have their undivided attention until you are satisfied. I'm happy they are busy - its a good sign.

TSE is at least on par with any other business in Calgary, and in my experience, far better.
 
Glad to hear you had good service with them... I certainly have not. Can't even say I had poor service... more like NO SERVICE. Just stood at the display case for what seemed like forever. Really though, it was my mistake, I guess I should have had a handful of cash in my hand waiving it around, then I may have gotten someone to assist me, rather then look at me from across the store.
 
Deuce_0 said:
Glad to hear you had good service with them... I certainly have not. Can't even say I had poor service... more like NO SERVICE. Just stood at the display case for what seemed like forever. Really though, it was my mistake, I guess I should have had a handful of cash in my hand waiving it around, then I may have gotten someone to assist me, rather then look at me from across the store.
Click to expand...

????? do you think think you're at Future Shop, do you think they get a commission on selling you a new T.V.? Periodically slow service is an unavoidable problem, especially when you get waves of people as they do.
 
Much as I would like to say that we can please everyone I know we can't. Not all staff are experts in all things. Not all the staff are adept at retail selling, sometimes not all staff show up for their shifts! But sometimes I just have to ask the guys that complain about not being asked if they need assistance if they tried asking for assistance. We have lots of folks standing around waiting to shoot on weekends. Sometimes we just assume that if you are standing around maybe you are waiting to shoot. Yes, it's our fault, but suggesting that it is a systemic problem or even a common problem is a bit of a stretch. This same comment seems to be brought up annually, and in every case it appears that someone is more concerned with critiquing our service than purchasing an item. FWIW you can avoid the issue completely by ordering on line.
 
Well, I now see the systemic root of the poor service.... blame the customer. Really nice how the "yes, its our fault" is hidden in the middle of excuses and blame shifting.

Moreover, no kidding you would suggest people to by online, the prices are higher.

Case in point: 512.A65/1 "AA" model, 65MOA ring/1MOA aiming dot reticle pattern (supports Lithium & Alkaline) ONLINE: $548.75 In store: 479.00

And yes, I did purchase on line... just from a different company. Wasn't just a Lookie Lou
 
Deuce_0 said:
Well, I now see the systemic root of the poor service.... blame the customer. Really nice how the "yes, its our fault" is hidden in the middle of excuses and blame shifting.

Moreover, no kidding you would suggest people to by online, the prices are higher.

Case in point: 512.A65/1 "AA" model, 65MOA ring/1MOA aiming dot reticle pattern (supports Lithium & Alkaline) ONLINE: $548.75 In store: 479.00

And yes, I did purchase on line... just from a different company. Wasn't just a Lookie Lou
Click to expand...

Yes, case in point. Customer that wants to make issues where there are none. We are selling all old stock at 2008 prices. 512 units included. If you order on line and we have 2008 units in stock (and we do) the price is $479. New stock will cost more. Unfortunately we can't have two retail price lists operating, but a call or email makes it easy to check.

I'm not sure where I blamed a customer. I simply stated that if you fail to ask for, or indicate a need for, assistance you may get missed when we are busy. If you want to consider this to be systemic or common, then there is little I can do to convince you otherwise. As I stated, some folks consider themselves to be more service critiquers than customers and I guess the internat makes it easy to do so.
 
I'm another happy TSE customer. I've shopped both online and in person at their store and never had a problem.

Also taking their Thompson sub gun out for a spin on the range was probably the best money I have ever spent in a gun store. If you get a chance try it out.
 
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