Thumbs down to Marstar

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Dealt with them several times myself, with no problem,
....................But......................
it is frustrating to see all the stuff I can't have, right now,
....................But...................
Marstar isn' the only place with many items out of stock.
 
sTraTz said:
BAs the technology doesn't exist to have accurate shipping quotes
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What? It's not 1999, despite the fact that it's apparent from this forum that most of the gun retailers think it is. The technology for accurate shipping quotes has existed for at least a decade. Like, 10 years.

Trying to sort your unsatisfactory experiences on an internet forum is not the most efficient way to go.
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It's a great way to go. It shames the vendor publicly and shows the rest of us their responses. *I* benefit from this. If they have a lot of complaints, then I can make a judgement call because I have that info.

In this case, the john guy would do Marstar better if he just didn't respond here. His responses read as pretty aggressive and sarcastic.. Even when he says it's not sarcastic, it's sarcastic.
 
sdlonyer said:
Picatinny rails are standardized for width...they can be installed on firearms with widely varying front sight heights.Is it not unreasonable to expect Marstar to judge which sight you need from 3000 km away without having seen your rifle?
If it wasn't misdescribed in their on=-line catalogue I don't understand why you think this was their mistake.
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You're missing my point. I have contacted them how it could be corrected and they basically left me to hang dry. My problem is not so much that two sights did not match up but how they dealt with it after. Imagine you would spend hundreds of Dollars there and something went wrong. I of course will not spend another dime with them.
 
WATERWHEEL;
You are living proof that no matter what I say, how I reply, there is always someone who is not happy....
It is obvious you have much more knowledge of this business than I can ever hope to have, why not simply buy out Marstar and run it with the perfection you demand ?
John
 
IMR4320;
Instead of #####ing why not send me your name and order number so I can look into it.... Then if I do nothing whine and complain to your hearts content
John
 
johnone said:
WATERWHEEL;
You are living proof that no matter what I say, how I reply, there is always someone who is not happy....
It is obvious you have much more knowledge of this business than I can ever hope to have, why not simply buy out Marstar and run it with the perfection you demand ?
John
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I sure as sugar know a lot more about both business on the internet and customer service than you do. At the very least I don't publicly flame the community I make my living from, that's for sure. When did that become even remotely a good idea? My customers love me, and the odd one I disagree with, I do so privately. You should be making every effort to groom this community, not piss everyone off. In case it's not clear, that's what you're doing. And you're not winning. What you should've done was sent a private message to the people with problems asking for specifics and assuring them you were going to deal with the issues personally. Not this crazed rant you're doing. There you go, free advice from someone who actually does know more about customer service than you do.

BTW if you're in the middle of another public rant, I'd love to hear the one about about how putting shipping charges online is NASA-level technology. Is that level of perfection beyond you? It's not beyond me - I was doing it in the late 90's.

The really bizarre part of this industry is that this kind of jacked up behavior by vendors seems to be commonplace - almost every vendor I read about here has extensive threads from multiple customers, and the response from vendors seems to be 'it's the consumer's problem'. So I'll tell you something else JOHNONE, that kind of nonsense service leaves a whole a mile wide for someone who actually gives a rip to eat your business alive. At the very least I can't get worse service from cabelas and bass pro - which is why the small vendors apparently can't compete. All someone has to do is offer better service. Apparently impossible in this industry.
 
waterwheel said:
I sure as sugar know a lot more about both business on the internet and customer service than you do. At the very least I don't publicly flame the community I make my living from, that's for sure. When did that become even remotely a good idea? My customers love me, and the odd one I disagree with, I do so privately. You should be making every effort to groom this community, not piss everyone off. In case it's not clear, that's what you're doing. And you're not winning. What you should've done was sent a private message to the people with problems asking for specifics and assuring them you were going to deal with the issues personally. Not this crazed rant you're doing. There you go, free advice from someone who actually does know more about customer service than you do.

BTW if you're in the middle of another public rant, I'd love to hear the one about about how putting shipping charges online is NASA-level technology. Is that level of perfection beyond you? It's not beyond me - I was doing it in the late 90's.

The really bizarre part of this industry is that this kind of jacked up behavior by vendors seems to be commonplace - almost every vendor I read about here has extensive threads from multiple customers, and the response from vendors seems to be 'it's the consumer's problem'. So I'll tell you something else JOHNONE, that kind of nonsense service leaves a whole a mile wide for someone who actually gives a rip to eat your business alive. At the very least I can't get worse service from cabelas and bass pro - which is why the small vendors apparently can't compete. All someone has to do is offer better service. Apparently impossible in this industry.
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Well put Waterwheel. But remeber John is not showing any sarcasm here.

Here is a very small bit of advise for you John. An old gentleman once told me a log time ago that it is much better to keep your mouth shut and have people think you are a fool then to open it and remove all doubt.

I think with all or at least most of your replys you have shown all of us what kind of a person you really are. When you could have just as easly have told us you were sorry for the screw up and you will try to better next time.

Just my two cents worth.

Graydog
 
John: Well, it looks like there are at least TWO things that aren't quite accurate enough -- my memory (on at least one documented occasion) and your invoice/billing system (on at least one documented occasion). :redface:

If the slight overbilling had occurred on a widespread basis, it would, indeed, be a "serious overcharge" (and this happened in a department I once worked in -- skimming by an unscrupulous employee adds up if done often enough, say, with 20,000 mostly happy customers).

I truly appreciate the effort that you took looking into those errors -- two, counting mine as one of them -- and will definitely consider doing business with you again in the future.

BTW I'm not a NASA rocket scientist and could care less how your billing is done as long as it's accurate and the item gets here in short order. And, in the case of my orders, both of them were promptly and efficiently delivered.
 
plinker 777 said:
He just can't help himself...so why should I feed the ego with my $'s? Ta,Ta...and Waterwheel, you nailed it IMHO. Marstar threads are now a source of entertainment for me, not for shopping like they used to be.
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LOL
I think i come to this site for entertainment more and more these days :D
Can Am has some good ones from time to time . But you have to be quick as they disappear just as fast.
 
johnone said:
WATERWHEEL;
You are living proof that no matter what I say, how I reply, there is always someone who is not happy....
It is obvious you have much more knowledge of this business than I can ever hope to have, why not simply buy out Marstar and run it with the perfection you demand ?
John
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Surely you can see that a post dripping with sarcasm, like this one, is not the ideal way to represent your company online. It’s not a matter of finding words that will "please everyone"—you’re right, you can’t. It's about showing the minimum level of courtesy and professionalism. Just because you can't please everyone doesn't mean it's not worth trying to please as many people as you can--or at least trying not to offend as many as you do.

Obviously there are some people that will be obstinately dissatisfied--but you won't know someone is like that unless you make an honest effort first. Even once you have decided that a person is beyond any effort to please, then for the sake of the on-lookers, surely a courteous reply will serve you better than venomous sarcasm. In any case, why have your first response be one that insults the person, or dismisses the validity of their concern?

This makes you look bad. Until you realize this, you're going to continue to alienate potential customers. That may not concern you--you seem pleased with the 20,000 that you brag about--but the way you've comported yourself in these forums has guaranteed that I won’t become #20,001.
 
I'm sorry -but it appears to me that John is trying to protect his reputation from clients that provide incorrect or incomplete info to trace their concern-my only dealing with Marstar was 100 % satisfactory-I have been in the retail industry for 35+ years and I understand his/the customers frustration from both ends-but you need complete info to mitigate problems
 
Although I do enjoy a good lynching can't we keep this civilized? Only make a complaint about a company if you have tried more than "sending them an angry email".

If I see a complaint thread I will go see it to either avoid the "sales rep" who caused the inconvenience through horrible customer service, or to avoid the company all together.

What helps everyone is a basic complaint about either customer service of an individual or policies of the company. That should get the owner contacting you to try to solve the issue together and serve as a warning to us, while improving the customer service of the company. Emotions, personal jabs (regardless of if they are deserved or not) and some of this other crap I'm reading on here is just causing heated arguments and filling pages with crap.

Don't get me wrong I'm not picking sides here, and I believe that if there is an unhappy customer for a valid reason the blame should go up the ladder to whoever is in charge, and they should try to fix the problem by contacting the client. This being said, I don't completely blame John for being cynical and sarcastic while defending himself and company, he is the only person who is "real" his name and his company are known to all of us, so he has more to lose on this thread than us hiding behind our pseudonyms. If we all had to use our real information, we might think twice about what we are writing on here, or at least be a bit more "PC".
 
Typical. Seems Marstar doesn't like dealing with unhappy customers. I've sent countless emails to them regarding an issue with a purchase...Nothing back. Will never shop there and continue to let my friends know to take their business elsewhere. Been in customer service for years and expect much, much better.
 
I hope people do realize a phone call is 100 times better than an email in solving problems. Send email, give it a day, phone call. You need to get a person talking to you if you expect immediate results.
 
johnone said:
DEXTRMORGAN;
"LOL. Just wait till you see the shipping/handling charges. Make sure you're sitting down. "
The customer may request total charges at any time....We have posted this many times....
I don't understand the complaints about our shipping charges....
John
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What happens when you request a full quote and recieve it, including shipping. And when you recieve your item and invoice the shipping is 100$ more? I bet it would be a good idea to email you regarding this? And what happens when you do not recieve a reply? I bet you re-send the email...And if you don't get a reply then you probably feel that your being ignored and decide to never deal with the company again....that should be a standard operating procedures no? Can't wait for an equally sarcastic yet bolded reply...THANKS FOR THE GREAT SERVICE
 
Just bought a pistol and 60 lb crate of ammo 1 week ago from them. paid $12.82 shipping on pistol and $30.42 shipping on ammo. Ammo was $60.00 cheaper than anyone else. Only paid exactly 13% tax on everything. Overall very good deal.
 
johnone said:
IMR4320;
Instead of #####ing why not send me your name and order number so I can look into it.... Then if I do nothing whine and complain to your hearts content
John
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Very professional. Maybe it was you that I spoke to on the phone one day who was as unprofessional as you are in that post. "Instead of #####ing" ? Your business exists because of consumers like this fellow. If you feel that way, that's one thing... but to say that in a public forum is another.
 
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