To help everyone understand...
- Thread starter IRUNGUNS
- Start date
slimpickuns
New member
- Location
- Om de hoek
Have you ever had an original thought or do you just spew what you read on the internet?
Karen?
Really?
That's your way of insulting someone?
We are in so much trouble...
Last email i send you was not harsh at all. I kindly ask to have what i hqve paid for.
So it means you have red my email, but never answered. Ok, i'll take into consideration i' ll never see my mqgasines even if i asked politely.
Wish you a great continuation .....
We try very hard to keep one line of communication open for Canadian orders... this is it, we also encourage people to use the PM option here should they have any questions. It is a much better option for everyone as we have explained we can not keep up with the 1000's of email enquirers we get everyday.
We are not complaining we are just clearly stating the facts. Please try and remember we also service a large market in the US which has buried us given the current economic crisis. People looting and burning down their communities has further complicated the problem. Our staff are coming in as early as 5:30 and working until 10PM to try and get us caught up.
We do not have an answer or a quick fix as most companies in the US share the same problem. We are all trying to cope with the influx of business.
The IRUNGUNS Team
We are not complaining we are just clearly stating the facts. Please try and remember we also service a large market in the US which has buried us given the current economic crisis. People looting and burning down their communities has further complicated the problem. Our staff are coming in as early as 5:30 and working until 10PM to try and get us caught up.
We do not have an answer or a quick fix as most companies in the US share the same problem. We are all trying to cope with the influx of business.
The IRUNGUNS Team
Yes, I found your emails this morning, you seem rather distraught... I can not clarify things anymore than I have already. Please log into your account and pay the balance owing. We will ship you order out. That is how it works.
slimpickuns
New member
- Location
- Om de hoek
I appreciate IRG addressing thing out in the open.
No harm, no foul.
Constructive criticism leads to improvement.
Your shopping cart checkout with the delayed email for tax and shipping is dumb.
I could have paid and completed everything(and even swung by and picked up) if I was able to
I called several times. I left a voicemail. I sent an enquiry from your site. I was literally 1 km away from you doing this.
No harm, no foul.
Constructive criticism leads to improvement.
Your shopping cart checkout with the delayed email for tax and shipping is dumb.
I could have paid and completed everything(and even swung by and picked up) if I was able to
I called several times. I left a voicemail. I sent an enquiry from your site. I was literally 1 km away from you doing this.
Unfortunately we do not have customer pick-up. Everything is shipped via Canada Post.
We actually feel it is one of the smartest. It is the only platform on the market that bills in two different currencies. It is set up this way for a reason...
1. Because it is a serialized item.
2. It allows us to check you shipping address and ensure it is correct with what is registered on your PAL.
3. And a few other internal reasons...
There is nothing worse then sending out a firearm to the wrong address because the customer keyed it in wrong. It happens a lot, you'd be surprised.
Your order will be processed in the next couple days and you will receive an email to pay the balance before it is shipped out.
Thank you for the business.
The IRUNGUNS Team
We actually feel it is one of the smartest. It is the only platform on the market that bills in two different currencies. It is set up this way for a reason...
1. Because it is a serialized item.
2. It allows us to check you shipping address and ensure it is correct with what is registered on your PAL.
3. And a few other internal reasons...
There is nothing worse then sending out a firearm to the wrong address because the customer keyed it in wrong. It happens a lot, you'd be surprised.
Your order will be processed in the next couple days and you will receive an email to pay the balance before it is shipped out.
Thank you for the business.
The IRUNGUNS Team
slimpickuns
New member
- Location
- Om de hoek
Fair enough.
Lesson learned.
It's up to me where I spend my money
Lesson learned.
It's up to me where I spend my money
IRG, just an observation here, but you apparently have some strong supporters and some obviously disenfranchised customers. Wouldn't it be great if they were all strong supporters?
Maybe, just maybe, instead of staunch defense of your methods you could be open to suggestions? For instance your online checkout may be wonderful for you, who conducts business across borders, but rest assured is sucks for everyone else, so maybe at the very least try to sound empathetic.
I personally would like to see your business grow, so you could start stocking gsg16 conversion kits in Canada!!!
Maybe, just maybe, instead of staunch defense of your methods you could be open to suggestions? For instance your online checkout may be wonderful for you, who conducts business across borders, but rest assured is sucks for everyone else, so maybe at the very least try to sound empathetic.
I personally would like to see your business grow, so you could start stocking gsg16 conversion kits in Canada!!!
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Thank-you for the kind words. We would like that as well and yes we realize we have some disenfranchised customers. Unfortunately everything we do is for a reason, the system we use exceeds all export compliance protocols, which in our case is very important given we are dealing with two Governments of which one is unhinged.
In order to be able to function with internal efficacy we have to automate most processes in order to keep up.
People make suggestions all time and we love constructive criticism. That is how we grow and get better. If these suggestions are freezable we implement them. One of the reasons we have tried to be so forthcoming on this thread is to help everyone understand their are so many moving parts to this business.
If we pulled a bunch of resources and cracked down on the phones and emails it would take 3 times as long to get everything shipped out. That would only create more phone calls and emails.
For instance, You can't have minions answering the phones and emails because they don't have the knowledge so they ask someone who does. Now two people are taken out of the equation. Nor can you have inexperienced people processing firearms.
Certain parts of the system had to been changed. The checkout process for one...
Customers put the wrong address in for shipping, whether they are in a hurry or need glasses has yet to be determined but it is a serious problem, one, it could be fraud and in the case of a firearm it may go to someone who just may blow it out perspective because their child received a package that was intended for someone else.
Point and case it has already happened to another dealer and the media got a hold of it.
So we delay the shipping and taxes which allows us to manually confirm the shipping address.
Furthermore, People have also complained that our shipping is expensive, there are 10 tiers though Canada Post and we receive the same shipping rates as Walmart through their API, so on certain packages the weight and shipping dimensions are manually checked to ensure their are no discrepancies.
I hope this helps explain why the system is designed like it is.
In order to be able to function with internal efficacy we have to automate most processes in order to keep up.
People make suggestions all time and we love constructive criticism. That is how we grow and get better. If these suggestions are freezable we implement them. One of the reasons we have tried to be so forthcoming on this thread is to help everyone understand their are so many moving parts to this business.
If we pulled a bunch of resources and cracked down on the phones and emails it would take 3 times as long to get everything shipped out. That would only create more phone calls and emails.
For instance, You can't have minions answering the phones and emails because they don't have the knowledge so they ask someone who does. Now two people are taken out of the equation. Nor can you have inexperienced people processing firearms.
Certain parts of the system had to been changed. The checkout process for one...
Customers put the wrong address in for shipping, whether they are in a hurry or need glasses has yet to be determined but it is a serious problem, one, it could be fraud and in the case of a firearm it may go to someone who just may blow it out perspective because their child received a package that was intended for someone else.
Point and case it has already happened to another dealer and the media got a hold of it.
So we delay the shipping and taxes which allows us to manually confirm the shipping address.
Furthermore, People have also complained that our shipping is expensive, there are 10 tiers though Canada Post and we receive the same shipping rates as Walmart through their API, so on certain packages the weight and shipping dimensions are manually checked to ensure their are no discrepancies.
I hope this helps explain why the system is designed like it is.
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My "IRUNGUNS" Tee got a seriously nasty look from the union-loving, Trudeau voting, anti gun neighbour (the one that finally made me decide to move to the States, and abandon this fantastic country overrun with socialists). So for me, I will forever be in their debt.
(doubly so if they end up helping me get all my guns out of dodge so to speak)
Hats off to IRUNGUNS and their effects on the liberal sheeple.
(doubly so if they end up helping me get all my guns out of dodge so to speak)
Hats off to IRUNGUNS and their effects on the liberal sheeple.
I'm sorry to hear that this keeps happening. We know that you have documented this a number of times, but the process for first time orders and changes over the years introduce confusion. It's not hard at all, just different compared to expectations for normal purchasers.
On the Canadian site, a note upon check out that it's a two step process may help. Great service as always.
On the Canadian site, a note upon check out that it's a two step process may help. Great service as always.
