To whom it may concern:

Phat Eagle said:
Try sending them a text message at 1-250-619-2251. Usually get a quick response that way. Maybe they are preoccupied with their move into the US market, and have forgot where they came from...
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I'm in the same boat. Tried email 1st, then called and left a message...finally resorted to text messages going more than 2 weeks back and still not so much as a response!
 
When I get a chance I'll be pressing the credit card company today. It's now been a month. First and last time I'll ever support this company or any of its branch companies. What a mess!
 
Looks like another armco....

Bite off more than you can chew, and your customer service/support goes to hell!

Not the way to do business!

Another good dealer gets too big for their own good, and everyone loses......
 
johnny88 said:
I was at their shop last week and as usual Joe and other were busy working on their machines in the back not sitting answering emails. Pick up the phone and call Dlask, I am sure she will answer and help sort things out. As other here i have never had an issue and thats going back many years.
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If you keep running a business this way the issue if being too busy goes away. Hard to fix the problem of people going to other shops when they know not to expect a response from you....
 
Most of the time, i'm always sending an email to a company that i've never done business with before to get some information about the product i'm interested in and to see if it's really in stock.
When you ain't get any answers from them, it's a good clue of what their customer service worth.
A few months ago, i was about to order for about 400-500$ of accessories from Dlask. But after a few unanswered emails, i give up on that idea and bought somewhere else.
Being very busy, for a serious business, isn't a valid excuse for not answering phone or emails. And the customer should never had to pay the consequences if that business is having troubles with their email inbox or for any other "possible" computer problems they have.

If you're having problems to get your money back, call your credit card company to initiate a chargeback.
 
my 2 BCG's did eventually arrive (one actually before accepting EMT!) but communication was almost non existent

also the NiB BCG does not fit because the gas key was coated on the inside and will not fit over the gas tube. The phosphate BCG fits but its tight and actually jammed my rifle after less than 50 rounds because of fouling. I wont be bothering with trying to get it fixed through them thought
 
I called on Friday and actually got through, unfortunately they still don't have the missing piece of my order, and it won't be back in stock for "atleast a few days", fairly disappointed at this point, since my order has been a chain of headaches at this point.
 
canucklehead said:
Dlask doesn't appear to respond to emails.

I asked to buy a bunch of 10/22 parts... crickets... no response. Gee thanks guys!
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... to emails I agree but I called them, got someone on the horn right away, was allowed to talk to the gunsmith and placed an order for one of their 8" 10/22 non-restricted rifles. They had all the parts and figured it would take a week plus shipping - I actually got it today which makes the total process less than a week total as I ordered it the middle of last week. Was very surprised to see it at the post office so damn quick. I guess you could say that's poor communication since I got it so much quicker than they said but I aint complaining! I was more than satisfied obviously and would use Dlask again.

I'm pretty picky with customer service but have an understanding that certain businesses prefer one communication type to the other - from the sounds of most of these posts, telephone is the way to go. Also, I think it might be more of a Mom and Pop operation (just guessing) and if you call up Mom and are rude, Dad aint gonna build you a gun real quick. Not saying that anyone here was rude, but if the tone of some of these emails was used in a telephone conversation, I think they'd rather serve someone else.
 
I sent a (polite) email over a month ago, inquiring about a complete 10/22 build, 0 response. If you ask for inquiries by email, then someone should be monitoring the email; best way to go out of business is to ignore customers who want to spend money on your product......
 
49Reo said:
I sent a (polite) email over a month ago, inquiring about a complete 10/22 build, 0 response. If you ask for inquiries by email, then someone should be monitoring the email; best way to go out of business is to ignore customers who want to spend money on your product......
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lol I like the 'polite' in brackets :). Anyway, yes I agree with you its not a good way to run a business and I would I'm sure endeavor to run it differently if it were mine. That being said, these guys seem to be a smaller custom shop that puts out some pretty unique stuff. I'm totally guessing on all this but I think that the business was likely started around a specific skill set - custom gun work. So you're Joe Blow who knows how to craft up some wicked stuff and want to make a living out of it. Do you hire 50 employees, give em all a real nice benefit packages and make sure no one works more than 7.25 hours per day? That's not how small business works (unless Daddy Morebucks wants Jr. to get out of the house and make his own way in the world). So these guys are likely a small group of folks that are working their butts off trying to make a go of it. Not our problem as a consumer you say. That's true to be sure but the way I look at it, there is a very specific skill set and product niche these guys are taking care of so IF I really want what they provide, I'll support them and deal with the inconveniences.

For me its similar to having to wait 15 minutes at Corlane's to speak with a gunsmith. Do I wish they were at my beck and call (is that how you write that? too lazy to check :), yes I do but I don't have a problem with it because they produce what I want - awesome rifles. Do I want to have that wait reduced to 5 minutes by them hiring more smiths and thusly having to charge me an extra $1K for my rifle, nope. Anyway, I'm not trying to convince anyone to spend time or effort on something they don't want but if you do want what someone provides and would be hard pressed to find it anywhere else (esp when we're talking Canada!) a little perspective is important. Its like 3AM and the bar is closing - she'll do!
 
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