EastRounds
Member
Will avoid in the future.
To whom it may concern:
- Thread starter metcalfe
- Start date
sithinside
Regular
- Location
- Edmonton, AB
Well anywho, Visa refunded my card today and have sent a complaint to their bank. Good luck with everything in the future, but you guys need to clean stuff up a bit.
juancarlos
CGN frequent flyer
- Location
- The Island
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CdnCombatMedic
CGN Ultra frequent flyer
I would like to see these clowns removed from the forum!!
jdman
CGN Ultra frequent flyer
- Location
- ............ Socialist Island BC
Bahahahah! good one.
NEA is still here, albeit through SFRC.....
They aint going nowhere when money keeps flowing into the pockets of admin here. If i had a $ for every thread about a shady dealer that has graced CGN with its presence, id be rich. There is no way to have them removed as long as they keep paying the bills. Suddenly a "new" online shop/sponsor will open up, same clowns, same ####.
They're store is a machine shop that's not open to the public that's why it says make an appointment on the website.
- Location
- Delta, BC
Sorry...we were in the US making parts. I did send several refunds while there. I also asked several people to ship products to the address on the website. We have revieved several of them and are fixing or have refunded money. Sorry everyone feels this way. We are doing our best.
- Location
- Delta, BC
Just got back....was not aware Canada Post kicks it back after just a week. Going there now.......
ivanthehorrible
New member
I don't think we're talking about the same thing. Nowhere on the Dead Zombies website does it list that it's not open to the public. Rather, an address is listed front and center.
If it were me, I would be quite happy to ignore the 100's of meaningless emails 'possible' customers are keen to send. I have bought a few items from Dlask, and quite frankly Joe gave me some of the best customer service I have ever had. He wasn't going to let me leave his shop until I was happy.
I order thousands of $s worth of stuff from small shops and independent businesses. I phone until I get an answer, tell them what I want, fork over my visa # and wait patiently.
Lan.
I order thousands of $s worth of stuff from small shops and independent businesses. I phone until I get an answer, tell them what I want, fork over my visa # and wait patiently.
Lan.
winnipegger
CGN frequent flyer
This is quite possibly one of the most ridiculous statements on Cgn... Why would it be okay for any business to ignore emails from possible customers? Also you should not have to call more than once, it they can't answer it at the time it should go to message and the business should return your call promptly.
Fyn
CGN Regular
- Location
- Strathroy, ON
There seems to be some serious extremes on both ends of the thread. I don't think it's appropriate to say that it's fine that a company just ignore "meaningless" emails from potential customers, or that they're busy making parts, not answering emails. If you're going to have an online retail store, it comes with the territory. I also don't think we should be calling for them to be removed from CGN, because they're a bunch of "clowns". They clearly aren't some fly by night scammer company, I can only assume that they are simply way beyond their capacity with orders. I don't think we should wanting them to disappear, let's face the facts, they've brought a lot of stuff specifically tailored to our market, I don't want to see that do anything but grow. It just sucks there is this communication barrier/unfilled orders, etc. I'd really like to see a stocking dealer selling the parts to be honest, seems like it would solve a lot of these issues. Obviously you can't keep everyone happy, but I think it would go a long way. I love the products, but I also don't like having my orders forgotten about, or waiting 2 months, no response to emails, or calling 4-5 times to get through. I'd really like to see this work out, because I do want to buy more stuff lol.
What I mean to say is that businesses that sell neat stuff are often bogged down with hundreds of emails from people asking questions for no real reason. "Can you make ..." or "How much is ... if I buy ..." It would be impractical to employ someone to sort through and reply to all those emails, when only few sales will result. We're talking a business with three or four employees.
When it comes to telephone etiquette, or lack thereof, I prefer people to phone me over and over again until I answer. That way I don't need to listen to my voice mail.
But all this nitpicking aside, patience is very important when dealing with small businesses. They often have growing pains to deal with, but will remember the easygoing and loyal customers they have.
Lan.
When it comes to telephone etiquette, or lack thereof, I prefer people to phone me over and over again until I answer. That way I don't need to listen to my voice mail.
But all this nitpicking aside, patience is very important when dealing with small businesses. They often have growing pains to deal with, but will remember the easygoing and loyal customers they have.
Lan.
- Location
- Langley, BC
Companies that do not take the internet seriously do not deserve to stay in business. Why have internet contact information if you're not going to service it with the same urgency as a telephone line. Get with the times, telephone is dying.
Easy solution for businesses like this. Don't be cheap, just hire a student for minimum wage to answer the phone and respond to emails, even if it's part time. Why ruin your businesses reputation because you want to make sure every penny goes into your pocket?
BetterNotBeTaken
Member
- Location
- Northwestern Ontario
I had excellent service from them, I messaged them late on night and by the time I woke up the next day I had a reply. Sure, I would have preferred not having to wait for them to get back from the States, but having lived in a business my whole life I can understand the kind of delays that this company has had. Overall, I would buy from them again.
The Gun industry is old and full of people who don't know computers really well. if you look at 90 percent of the Gun websites you will see this in the way they look and how outdated they really are in design and function. Some are better then others but allot of them are really bad many company's just have a phone line to order things. I've always had my emails answered and I know people send them back. I find a phone call is the most effective thing most times. Now allot of companys don't work at light speed as many customers who order things think they can be magicly shipped the same day when often that's just not feasible with pick up times and having to ask for a shipping company to show up packaging and processing the order. With Joe you have his wife answering the emails and responding to them and asking for info from the other people if needed to answer the emails and between the phone calls and other emails sometimes an email gets missed it's not done on purpose sometimes you get distracted and make a mistake. I've found that the cheaper an item is the more people like to complain about it and no company wants to deal with the drama. I like Joe he does good work and cares about the customer and goes beyond what is normal for a company to do to make it right. Bottom line it takes time to ship things and it takes time to get them out. Joe can sometimes get distracted because of the many phone calls and people bugging him asking what rifle should I buy ect but he answers the questions even when it doesn't get him a sale. I've even seen him fix firearms for free for people because it was so simple and he showed them what was wrong with it. (they put it back together wrong)
+1
I few days ago I made an appointment, walked in and Joe removed my canted flashhider for free and he does not know me from Adam.
The "To whom it may concern" thread makes me realize that supporting local manufacturers is something that is my concern. The fact that we have a lower mainland mom and pop shop where the proprietor will give of his own time AND allow me to drool over what his CNC machine is turning out is priceless. I for one am willing to pay a price in patience and $ to be able to press the flesh with the man that actually makes things. Actually, now that I think about it, having the killer deals of Can Ammo, the craftsman of Dlask and M14.ca, and the customer service of Reliable close by is ideal to me. In their own way they each enable me to have far better gun experience than I would have otherwise and for that I am willing to be very patient and forgive perceived weaknesses so that I can benefit from each of their strengths.
Time for me to step off my soapbox. First time I have actually considered that Vancouver may be pretty good place for gun nutz to live.
Wetcoast
TT_270wsm
Regular
This is not a defense for bad customer service (of which I have no experience with Dlask, only their products 2nd hand), but try getting ahold of any weapon manufacturer in the US or Canada right now about placing an order, or asking questions about products. Bonne Chance. These are strange times we're in, and nobody -big or small- seem to be able to keep up with orders, let alone service. Not a scapegoat, but definitely a reality.
suberman
Regular
- Location
- Langley, British Columbia
Updating my generally poor service through dlask...
Called up, call answered on first try, answered my questions and let me know it is 2 weeks until they are done making their current batch of what I am after.
So far much better service than last time. Hopefully the become a dealer I like Dealing with since I live close to their shop
Called up, call answered on first try, answered my questions and let me know it is 2 weeks until they are done making their current batch of what I am after.
So far much better service than last time. Hopefully the become a dealer I like Dealing with since I live close to their shop
