True North Arms..lost parcels?

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2017frank

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I have ordered some small items in the past great customer service.. On December 28/2018 I ordered a AR15 carrying handle and another part. ..but it never left Ontario according to the tracking number. I emailed Zack and he admitted that several customers were in the same boat. He contacted Canada Post who in contacted me last Thursday Jan 17/2019.
I replied immediately to them. I then contacted True North January 18 and again January 24/2019.
Whats happening? Are you re sending? They may be at shot show or? Regardless I am waiting for the parcel or a refund. Generally they are prompt and efficient but I am not wasting time with this bull ####.
 
I have a package that went out right at that time as well. Was processed through Mississauga and no other updates after that. Delivery date was supposed to be 08.Jan.19 and that is long past. This is a Canada post issue though not a TNA issue. I am just as frustrated but the shop has no control over the mail. I opened a work ticket with Canada post and will be calling every day until they find the package.
 
I order some stuff through another vendor in Alberta,same problem,got to Ontario,turned into vapour.

I’ve also order some other non firearm related items and they all showed without a hitch,seems somone is grabbing anything fun related
 
I had a recent package that got held up saying “out for delivery” for 3 days. Turns out the mail carrier that had it slipped/fell on the ice and was off work and no one covered his route until yesterday. Give TNA the benefit of the doubt, it’s likely Canada Posts fault.
 
Canada Post tracking is not the greatest, I've ordered a ton of stuff in the past month and alot of it showed in Mississauga or Montreal then magically it's out for delivery, never showing being processed anywhere else. My local Post Office is the best, amazing service from there.
 
2017frank said:
but it never left Ontario according to the tracking number.
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JDMLandscaping said:
I have a package that went out right at that time as well. Was processed through Mississauga and no other updates after that.
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MJS said:
I order some stuff through another vendor in Alberta,same problem,got to Ontario,turned into vapour.
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douginont said:
Canada Post tracking is not the greatest, I've ordered a ton of stuff in the past month and alot of it showed in Mississauga or Montreal then magically it's out for delivery, never showing being processed anywhere else.
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I'll just add that I ordered a product (not a CGN sponsor) and it got to Mississauga, no tracking for two weeks, and then !BAM! suddenly it has been delivered to a Super Mail box for my address (I do NOT have a Super box anywhere near me) two weeks prior. I put in a report saying I never got my package, called Canad Post repeatedly and all I get is, "The package was delivered to the right address, so if you didn't get it you had someone steal it from your mail box: not our problem." No care I don't have a post office box or Super box, that is was being delivered to a business address. NO care that IF I had a Super box in my area someone has the key...

I wonder if Canada Post had / has an employee mail thief and they are trying to cover it up? Might be an indicator of so many packages gone, mislaid, suddenly mis-delivered when it passed through the same place.

Final word for clarification: I think Canada Post is a crappy corporation but 99.9999% of the employees are great. Kinda like a lot of places, corporations and such I deal with.
 
This is clearly a Canada Post problem. I’d chalk up the communication problem with TNA to shot show. Try them again on Monday. But I’d be all over Canada Post. Keep harassing them until you get a response. And move it up the chain. Talk to a supervisor. Then talk to their supervisor.
 
Cridler said:
I had a recent package that got held up saying “out for delivery” for 3 days. Turns out the mail carrier that had it slipped/fell on the ice and was off work and no one covered his route until yesterday. Give TNA the benefit of the doubt, it’s likely Canada Posts fault.
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Give TNA the benefit of the doubt. EXACTLY THIS

I have ordered maybe 4-5 orders from them in the last 6 months, and they all arrived timely, and correct order. The crew at TNA is top notch. I can't say enough good things about these guys. They are literally the best customer service I have ever encountered from a business. Literally the best. They are excellent communicating and shipping from my experience.

Before resorting to calling the CC company, I would try to harass Canada Post , and stir the pot and see where that gets you.
 
savage112 said:
If that's the case, who is on the hook for the value of the lost package?
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You are!! You bought something online from a vendor, you chose not to go to the store to pick it up, you also chose canada post to ship it to you.
If you sent your friend to the store to pick it up for you and he doesn't give you the product or loses it, is that the stores problem? This is a canada post issue not the store
Everyone is so entitled these days.
 
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