While a CC chargeback is ultimately likely to win, it's the wrong tactic at this point. Let TNA deal with it. It's their reponsibility, and from all accounts they appear to be a quality supplier. No need to burn bridges on something like this.
True North Arms..lost parcels?
- Thread starter 2017frank
- Start date
- Status
I've never had a problem shipping or receiving goods using CanPost.
Whenever I'm receiving I always request delivery via CP(if its an option) and to drop it off at a CP location if no one is home. Lucky for me there's a CP retailer in the mall up the street.
I never have items left at the door in view of public temptation.
I sent a package via CP wednesday from Toronto (5pm after work) and it was "delivered" the next day at 10:15am in Bellville Ont.
I guess the Delivery Gods have been good to me.....
Whenever I'm receiving I always request delivery via CP(if its an option) and to drop it off at a CP location if no one is home. Lucky for me there's a CP retailer in the mall up the street.
I never have items left at the door in view of public temptation.
I sent a package via CP wednesday from Toronto (5pm after work) and it was "delivered" the next day at 10:15am in Bellville Ont.
I guess the Delivery Gods have been good to me.....
I ordered a set of dies from brownells and it sat in the post office lost for 2.5 months. All of a sudden I had a set of dies that I'd totally forgot about. It was like a mini Christmas. Canada post mis placed it when off loading the truck as it was a small parcel. It was one of those things that just fell through the cracks. Sou ds like that's what's going on here. It's in no way TNA's fault. They wouldnt ship out every one but your package in the last month and a half of buying insanity.
I deal with canpost all the time as a retailer, not firearm related. Thefts occur within their organization! Packages signed but never received by the owner, quebec is the worst! I even had one come to our store that was signed as delivered, it was left at the front door of the store. I raised crap with canpost, got a new deliver guy, but they rotate through staff or routes like crazy!
As a retailer we deal with canapost and eat the cost of the item. Their insurance is expensive and generally do not add the extra insurance so we bite the bullet and eat the costs and resend. It takes time to go through the process with canpost for investigation. Give us small retailers a break and we will work with the customer to resolve the issue.
As a retailer we deal with canapost and eat the cost of the item. Their insurance is expensive and generally do not add the extra insurance so we bite the bullet and eat the costs and resend. It takes time to go through the process with canpost for investigation. Give us small retailers a break and we will work with the customer to resolve the issue.
P0WERWAGON
CGN Ultra frequent flyer
- Location
- burnaby BC كافر
millenials.....
I'm still waiting for the part where you explain where I'm not correct? The point is not receiving a product you paid for is grounds for a chargeback. Obviously there's a bit more to it than that (such as an investigation), but the basic premise still stands.
Might be different where you live, but where I'm from there are two Canada Post trucks doing deliveries. One is for parcels and large packages, the other for regular mail. The parcel guy usually comes around first and if you're not home (or live in an apartment), he just takes your package back to the post office at the end of the day.
Then the next day, the regular mail guy comes along and drops off the delivery slip indicating where to pick up the package. No attempt at contact, just leaves the slip. Although you can typically pick up the package the previous day at the post office if they manage to scan it before they close.
In this situation we open a service ticket with Canada post and usually this causes the parcel to be delivered. Parcels only get truly lost and gone in about ~1 out of 800 shipments.
In this case the parcel was declared lost so we are going to replace the items or refund. The customer has been contacted.
In this case the parcel was declared lost so we are going to replace the items or refund. The customer has been contacted.
I think you went above and beyond in my opinion TNA. Canada Post offers insurance to be purchased on a parcel and if the customer is unwilling to purchase it, at who's risk should that be? I send packages out all the time and ask if the buyer wants to purchase insurance. I send in good faith with tracking and once it's in Canada Post's hands, how can I possibly be held responsible for it's fate at that stage? Sorry, buyer's risk in my opinion. Entitleists...take responsibility for your decisions.
I figured you guys would reply. Honestly, the biggest reason I shop with you guys. YOU ACTUALLY REPLY!!! wow crazy! Keep up the good business practices!
You have to remember what the implied contract is. He pays money to receive his item(s). He didn't receive his item(s). The contract is unfulfilled. Whether you like it or not, common law rules. TNA realizes this.
How about this:
I ordered a 20" pencil barrel with installed front sight base for my retro build. I get a tracking number, which came up as invalid on Canada Post's website. Two weeks later TNA emails me and says they're out of stock, yet still took payment. They offer a more expensive 16" barrel for some reason, then offer a 20" M4 profile barrel with FSB, barrel nut and handguard cap.
It arrived today. The FSB is not installed, does not have the holes drilled (so I'll have to go to a gunsmith) and had finish flake off right out the bag, and also did not come with taper pins. The handguard cap is round, which won't work with triangular handguards.
I ordered a 20" pencil barrel with installed front sight base for my retro build. I get a tracking number, which came up as invalid on Canada Post's website. Two weeks later TNA emails me and says they're out of stock, yet still took payment. They offer a more expensive 16" barrel for some reason, then offer a 20" M4 profile barrel with FSB, barrel nut and handguard cap.
It arrived today. The FSB is not installed, does not have the holes drilled (so I'll have to go to a gunsmith) and had finish flake off right out the bag, and also did not come with taper pins. The handguard cap is round, which won't work with triangular handguards.
Don't think it's that simple with online orders. The seller shipped the item as agreed upon with proof of tracking, thus his end of the contract is fulfilled. Any other expectation is beyond a reasonable amount of control the seller has. A third party carrier has responsibilities of their own to deliver the parcel, that's another story. Most of the time business accounts negotiated with Canada Post include insurance automatically on packages and stores file a claim when a package is declared lost or damaged. I believe that's what we're seeing here.
Think about it another way - you sell something on the EE and the buyer declines insurance. You carefully wrap it up and send their item with tracking and CP declares it lost. Are YOU the one that should be responsible for cost the item?
Cameron SS
CGN Ultra frequent flyer
- Location
- Ground Zero
The question here is when does ownership transfer. When it leaves the sellers door, or when it arrives at the buyers delivery address.
In brick and mortar retail the standard is ownership transfers at the store. In online retail, the standard is actually at the buyers address.
Especially when the seller is dictating the shipping terms and is named in the shipping insurance contract and is directly charging for shipping as part of the service. Ergo the product is the sellers responsibility while in transit.
The only real question is where was the parcel lost. If stolen from your front steps you are probably SOL. If actually lost in CPs custody as appears to be the case here, then good on CP for fessing up and the seller knows his insurance payout is coming they can ship another pronto.
Interesting points being brought up all around. I’d be curious to see the legalities of it all rather than our speculations and assumptions. Either way, I’m glad that TNA is taking care of the OP, but it has become a very interesting topic of conversation indeed.
Hi Maxman
I wouldn't be satisfied if it were me. I'm sorry to read this is how your order was handled.
Today I will talk to my staff and see how soon we can get a restock of the correct barrel you ordered.
Also I will talk my other staff on how to better handle this type of out of stock situation next time.
(Zach here)
I had spoken to Zach, TNA, over the phone recently, in regards to a Competition SLR build that I have made a fairly expensive purchase of parts for. He seems to be a patient, straight shooter and someone that has or will find a solution.
When I say that I truly hope everything will work out for everyone, I honestly mean it, as I know the feeling of excitement of a project and the mounting anticipation of receiving that email for when the shipment is on its way.
Good on you Zach for replying on a open forum, I know of other Canadian retailers/manufacturers that have either hid from public forums or have responded in a manner that has only hurt their business.
People like Zach is one of the major reasons my friends and I are returning customers of TNA...
Wesley
When I say that I truly hope everything will work out for everyone, I honestly mean it, as I know the feeling of excitement of a project and the mounting anticipation of receiving that email for when the shipment is on its way.
Good on you Zach for replying on a open forum, I know of other Canadian retailers/manufacturers that have either hid from public forums or have responded in a manner that has only hurt their business.
People like Zach is one of the major reasons my friends and I are returning customers of TNA...
Wesley
- Status
