TSE Website?

Actually, your comments here have been most helpful:

We do realize that both our phone system and web presence has not grown appropriately with our growth.

We are currently looking for a receptionist so that we can have an actual person answer the phones.

As well, Marli is being moved internally so that she can devote far more of her time to update and maintaing the webstore. As well as deal with phone and internet orders...

We are listening.

JR
 
I would have to echo what alot of the other posters are saying. Often when I call there is no answer and the website has no useful information. To be quite honest there are alot of better resources on line and on gun nutz. Pretty bad when I live in Calgary and don't shop local but it is because of those reasons, I'd rather buy online. In my mind you guys are doing a good business, the labour force is alot better. You guys should be able to do a better job than that. There really is no excuse and it is not something that just happened last week it has been this way for a long time.
 
Changes soon:

1) a receptionist... yes a real person to answer the phone... Ad placed, so it shouldn't be too long.

2) a dedictated WEB person: She's here, new camera bought. Even if its only a spreadsheet initially, we are going to get our stuff posted asap.

3) dedicated counter people: We've made major additions to our staffing so that we can have more dedicated retail people. They do have to get some experience, so please be patient!

I don't want to get into specifics. Howver, there are lots of great things planned for 2010 at TSE. The range users will be VERY happy and you retail guys will get the respect you deserve as well.

More to follow.

JR
 
Bought two guns in two days from these guys and they were great! Website would be good but personal service is better, get off your couch and come in to the store lol. On another note, you guys need more working target hangers/motors as only half are working lol.


TSE JR said:
Changes soon:

1) a receptionist... yes a real person to answer the phone... Ad placed, so it shouldn't be too long.

2) a dedictated WEB person: She's here, new camera bought. Even if its only a spreadsheet initially, we are going to get our stuff posted asap.

3) dedicated counter people: We've made major additions to our staffing so that we can have more dedicated retail people. They do have to get some experience, so please be patient!

I don't want to get into specifics. Howver, there are lots of great things planned for 2010 at TSE. The range users will be VERY happy and you retail guys will get the respect you deserve as well.

More to follow.

JR
Click to expand...
 
I look forward to it JR


TSE JR said:
Changes soon:

1) a receptionist... yes a real person to answer the phone... Ad placed, so it shouldn't be too long.

2) a dedictated WEB person: She's here, new camera bought. Even if its only a spreadsheet initially, we are going to get our stuff posted asap.

3) dedicated counter people: We've made major additions to our staffing so that we can have more dedicated retail people. They do have to get some experience, so please be patient!

I don't want to get into specifics. Howver, there are lots of great things planned for 2010 at TSE. The range users will be VERY happy and you retail guys will get the respect you deserve as well.

More to follow.

JR
Click to expand...
 
JR - will this new policy in place be observed at Target Sports as well? They seem to have MANY co-consignment firearms along with a great selection of new ones. Since the websites are nearly identical, it would make sense. To follow that point, if you have something available at the Calgary store, could it be shipped to Target sports? I'd gladly pay the additional shipping fee if need be.

Just some friendly suggestions !!

thanks
 
Can Can said:
I was in with the lovely missus on Friday and talked to JR for about 10 minutes. I'll let him give out the details, but TSE is going through some pretty big changes in the coming months due to some internal "restructuring"..........

If things go as planned, the product lineup is going to grow to include a bigger selection of long guns, as well as en entire aisle of reloading gear/powder, etc. There was even mention of becoming part of Air Miles.

So says the Boss.

Paul
Click to expand...

It would sure be nice to see more reloading components; that would be much better than waiting at Wholesale.
 
FMP said:
JR - will this new policy in place be observed at Target Sports as well? They seem to have MANY co-consignment firearms along with a great selection of new ones. Since the websites are nearly identical, it would make sense. To follow that point, if you have something available at the Calgary store, could it be shipped to Target sports? I'd gladly pay the additional shipping fee if need be.

Just some friendly suggestions !!

thanks
Click to expand...


They will be starting to get their webstore up and running soon.

As to cross shipping/selling: No, sorry... we have to watch that we do not cross the line in regards to "PST".
 
TSE JR said:
They will be starting to get their webstore up and running soon.

As to cross shipping/selling: No, sorry... we have to watch that we do not cross the line in regards to "PST".
Click to expand...

Great, thanks for the update!

No worries about the shipping to TSC, besides I could buy directly from you anyway :cool:
 
pizdets17 said:
Website would be good but personal service is better, get off your couch and come in to the store lol.
Click to expand...

Real easy when you live in the city.....there is a lot of people that depend on web services in order to be able to buy guns ammo....etc....and when the website for a certain business isn't any good...we go elsewhere out of neccsesity...not choice.
 
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