Unfortunate Experience

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TheIHGuy

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Lloydminster
Note: Have bought several rifles in the past and always had a great experience, and great quality rifles.

This past weekend I placed an order on a rifle, and asked for it to be held until Friday. I understand now Tradex has no hold policy, and I can't fault them for that. Thats just how they run things.
The rather rude response I received, on the other hand, was unexpected. So I allowed them to cancel my order, hoping it would still be available at the end of the week, but couldn't get the bitter taste out of my mouth regarding the response. So I emailed back explaining my dismay.

"I'm sorry you feel that way"

Thats the only response I received. And even after having asked that my issue be forwarded to someone higher up with a response expected, I have still heard nothing back.
I'm disappointed with the whole experience, especially since I had a good opinion of Tradex before and had been recommending them to others, and had planned on buying a lot more merchandise myself.
 
I've had better or worse experiences with many, reputable dealers here. Don't get me wrong, without knowing the full story it's hard to say anything really. I'm always trying to remember that each of us, also in the professional capacity, may have a better and not so good day. Including myself. Sometimes it's just not worth to continue on with the old grunge, but if cutting the ties will be the right thing to do in your opinion - do it. Best of luck. Just remember - we all suck at times.
 
So you asked a company to violate it's own well known policy, they said "NO", and you got butt hurt? Then you pulled the "Let me talk to your superior" trick and when they didn't play you got even more butt hurt. Is that about right? It's a father and son company. You were likely talking to the owner. I'm sorry they didn't make you feel safe and special. Trade Ex (correct spelling) is an awesome company.
 
zenmagic said:
So you asked a company to violate it's own well known policy, they said "NO", and you got butt hurt?
Click to expand...

I may be wrong, but I am under the opinion that is was not that the company said "No" but it was how they said "No."

There is a huge difference between, "I am sorry but we cannot violate our policy or start making exceptions: our apologies."
and
"This is our policy, if you don't like it you can f### off and take your [insert profanity] somewhere else." (I am not saying that Tradex said this: just making the point)

Any business we deal with we expect to be treated with respect, just as the business should be by the customer: until Tradex comments or exact words come out I will not be making judgement for/against either side.
 
I don’t understand ? You bought a rifle and then asked for them to “hold” it for you? Like you didn’t want them to ship it out yet?
 
"I'm sorry you feel that way"

OP states this as the offending comment. So what did OP say to TradeEx to elicit this comment? He doesn't say. Funny he only posts one side of the story before writing a butt hurt post.
OP - post both sides of the complete conversation before you try the sympathy post.
 
Well he said he placed an order for the rifle then asked to hold it which is why the confusion. Placing an order at a retail level usually involves payment. If the business has a FCFS policy for everyone then it’s not really fair to get upset when they remind you of it.
 
They are snarky and rude even when they make mistakes...... that's just the way they roll.
Not surprised you asking if they could go above and beyond got a snarky reply.

They do have some interesting items and good prices but they are crusty mothers...... :)

That said they have a legion of fans here due to their interesting items and good prices.
 
zenmagic said:
So you asked a company to violate it's own well known policy, they said "NO", and you got butt hurt? Then you pulled the "Let me talk to your superior" trick and when they didn't play you got even more butt hurt. Is that about right? It's a father and son company. You were likely talking to the owner. I'm sorry they didn't make you feel safe and special. Trade Ex (correct spelling) is an awesome company.
Click to expand...

I can easily imagine those guys "violating" a rule if they choose to...... :)
They are crusty grumps and I'm sure they would agree.


Thing is there are lot's of crusty grumps in the industry, specially the ones that have been in it for a long time. People need to toughen up and grow some thicker skin!

"The customer is always right" rarely applies in the old school firearms trade.
 
had you paid for the rifle, and just wanted them to hold back on shipping? I know I have asked companies to delay shipping by a day or two before because I was going to be away for expected delivery
 
To clarify, their response to my asking to hold (Yes I couldn't pay for it until Friday, had to get back to town to do some banking) was "We do not have a hold policy, payment must be receive today.

Linda"

I know it's not the most offensive thing in the world, but I tend to expect polite responses as a customer.
 
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