Unfortunate Experience

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TheIHGuy said:
To clarify, their response to my asking to hold (Yes I couldn't pay for it until Friday, had to get back to town to do some banking) was "We do not have a hold policy, payment must be receive today.

Linda"

I know it's not the most offensive thing in the world, but I tend to expect polite responses as a customer.
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Ha. That IS a polite response. It’s also nice to see a direct and to the point response, rather than some snowflake response like “Thanks for REACHING OUT to us about a possible purchase, sadly our current computer won’t allow us to put items on hold. Maybe in the future, but in the meantime, wishing you Sunny Ways”

:)
 
Seems like a robotic response, yes... but FAR from insulting or degrading to you as a customer. May have just caught them as they were heading out the door for lunch, but they wanted to respond quickly to you? dunno just playing devils advocate.
~Davis
 
It's possible I took the initial response the wrong way, no denying that. Still curious why I haven't heard anything back in nearly a week though. You would think a company would want to try to keep customers, right?
 
TheIHGuy said:
It's possible I took the initial response the wrong way, no denying that. Still curious why I haven't heard anything back in nearly a week though. You would think a company would want to try to keep customers, right?
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Sometimes people just get sick of the bull####. They gave a fair response via email already.
 
TheIHGuy said:
To clarify, their response to my asking to hold (Yes I couldn't pay for it until Friday, had to get back to town to do some banking) was "We do not have a hold policy, payment must be receive today.

Linda"

I know it's not the most offensive thing in the world, but I tend to expect polite responses as a customer.
Click to expand...

So THIS is your justification for posting a butt-hurt slam post?? How is this rude or crusty???? They simply stated their policy. What's the problem here? I"m missing what you're so upset about.
 
TheIHGuy said:
It's possible I took the initial response the wrong way, no denying that. Still curious why I haven't heard anything back in nearly a week though. You would think a company would want to try to keep customers, right?
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They don't care, they have steady business as is and the mortgages are all paid for..... :)
 
TheIHGuy said:
It's possible I took the initial response the wrong way, no denying that. Still curious why I haven't heard anything back in nearly a week though. You would think a company would want to try to keep customers, right?
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Exactly what are you expecting to hear? You got your answer. NO they don't have a hold policy and they are sorry you feel upset about it. What more is there for them to say. Call them with your credit card like everyone else and order what you want.
 
TheIHGuy said:
To clarify, their response to my asking to hold (Yes I couldn't pay for it until Friday, had to get back to town to do some banking) was "We do not have a hold policy, payment must be receive today.

Linda"

I know it's not the most offensive thing in the world, but I tend to expect polite responses as a customer.
Click to expand...

As others have stated, that's a pretty clear and non offensive response! I've never dealt with Linda, only the Dad and son.
Linda sounds like a straight shooter which doesn't surprise me given who she works with.
 
TheIHGuy said:
It's possible I took the initial response the wrong way, no denying that. Still curious why I haven't heard anything back in nearly a week though. You would think a company would want to try to keep customers, right?
Click to expand...

Companies do want to keep customers, but in the heirarchy of customer retention, customers who ask for policies to be altered and then want to talk to someone “higher up” when they don’t like the response, probably don’t rank high in that hierarchy. I’d rather deal with a company that doesn’t waste time on things, so they can keep their pricing competitive, than one that sends long winded responses with heart emojis and trigger warnings, but charges more.
 
Place an order on something you couldnt pay for an entire
week is rude.

Go into town to do some banking ??? wtf.

I wouldnt hold it for you....
 
TheIHGuy said:
It's possible I took the initial response the wrong way, no denying that. Still curious why I haven't heard anything back in nearly a week though. You would think a company would want to try to keep customers, right?
Click to expand...

I feel you are coming off here like you have some sort of "high privilege" factor going on where you expect them to break their own rules to suit you and when they don't you want reams of apology and begging for your business back. Like the Don't You Know Who I Am factor that celebrities get. You got a polite (brief/to the point) answer back that explained everything to you. They could have just responded "NO". Now That would be crusty.
 
davis0944 said:
Seems like a robotic response, yes... but FAR from insulting or degrading to you as a customer. May have just caught them as they were heading out the door for lunch, but they wanted to respond quickly to you? dunno just playing devils advocate.
~Davis
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Some businesses get hundreds of emails 7 days a week. It takes a lot of time to answer all of these. I don't imagine they have time to write paragraphs to everyone. Especially the ones that don't have cash in hand. I remember calling one retailer to follow up on an email I had sent. Dude was very nice on the phone and explained that he turned on the computer that morning to find 1,200+ new emails. (Not Trade-Ex just to be clear.)
 
1)"Change your officiel policy for me";
2)"I want to talk to your superior";
You got 3) missing: "My dad is a lawyer and I'm going to sue you".

Do all 3 and you unlock the "superior snowflake" achievement.
 
Thanks you guys for all the comments about Trade ex. I havent purchase from them in a while. I will order something there tomorow and keep you informed of my experience...cheers
 
TheIHGuy said:
To clarify, their response to my asking to hold (Yes I couldn't pay for it until Friday, had to get back to town to do some banking) was "We do not have a hold policy, payment must be receive today.

Linda"

I know it's not the most offensive thing in the world, but I tend to expect polite responses as a customer.
Click to expand...

Lol that response was not acceptable to you? I see absolutely nothing wrong with it. And you weren't a customer, as you couldn't pay for the item. You're essentially the equivalent to a non paying bidder at an auction. Causing unnecessary work to re stock the item, update listings, etc.

Ridiculous, to think you were mistreated. Who buys something they can't pay for?? Lol and you "allowed" them to cancel the order?? That's funny...
 
Ummmmmmmmmm, let it go and next time you want to buy something make sure you have the money to do so.

Pretty simple really.

If you don't want to buy there once you get paid then buy somewhere else.
 
Never asked them to change their policy. Accepted that as it was, but thanks for all your concern. Glad to see this post reaching so many people. Just sad to see more don't behave in a polite and curtious way. And to those that do, good on you.
 
TheIHGuy said:
To clarify, their response to my asking to hold (Yes I couldn't pay for it until Friday, had to get back to town to do some banking) was "We do not have a hold policy, payment must be receive today.

Linda"

I know it's not the most offensive thing in the world, but I tend to expect polite responses as a customer.
Click to expand...

Honestly, there is absolutely nothing wrong with this response. Contrary to your decision of complaining about it.
 
Anthony is ok, i bought a couple of pistols and asked him not to ship before 3 weeks since i was out of the country, he just did that no problem.
 
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